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BMW of Westlake
Westlake, OH
4,539 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,539 reviews
August 03, 2021
Top notch professional employees. They are all very honest and I never feel like I’m being oversold. I’ve have purchased several X3’s from Jerry Mancini and will continue to do so. Annie in customer s honest and I never feel like I’m being oversold. I’ve have purchased several X3’s from Jerry Mancini and will continue to do so. Annie in customer service is always very friendly. Jim was very good at explaining paperwork. Will always recommend them. More
by Lynn A
Employees Worked With
Other Employees :
Jim Strunk, Justin Niedzwiecki, Annie Torre
August 02, 2021
Worked with Jim and he was very accommodating and communication was excellent. Loaner was provided and very much appreciated! Nate was great at pickup too! communication was excellent. Loaner was provided and very much appreciated! Nate was great at pickup too! More
by Gretchen
Verified CustomerEmployees Worked With
Jim Strunk, Nate Lieb
July 31, 2021
They always get us in fast for service, get the job done fast and are courteous and helpful. Even small issues are taken care of quickly. fast and are courteous and helpful. Even small issues are taken care of quickly. More
by TIM@TMSLAW.NET
Employees Worked With
July 31, 2021
This was the quickest and easiest it has ever been to purchase a vehicle! BMW of Westlake is professional and the best at what they do! purchase a vehicle! BMW of Westlake is professional and the best at what they do! More
by John M.
July 31, 2021
Very friendly and fast service , location convenient and very clean , all sitting service writers very friendly and smiling at 8 AM , must like there positions very clean , all sitting service writers very friendly and smiling at 8 AM , must like there positions More
by RAMRAM439
July 30, 2021
Excellent customer service, very knowledgeable about their product. Seem attentive to my wants. Finance paperwork was seamless. Finance director knew everything that needed to be explained to myself. their product. Seem attentive to my wants. Finance paperwork was seamless. Finance director knew everything that needed to be explained to myself. More
by cfsca3
July 29, 2021
Great service from all involved. Fuel pump warranty much appreciated. Nate in service is a real asset..he went far and above the norm. All in all a great experience.the appreciated. Nate in service is a real asset..he went far and above the norm. All in all a great experience.the More
by gelucare
Employees Worked With
Jim Strunk, Nate Lieb
July 28, 2021
Great service at BMW. Very quick turn around time. John and Brittaney were very nice and friendly. They messaged me every step of the way. Thanks. and Brittaney were very nice and friendly. They messaged me every step of the way. Thanks. More
by MSANDHU0
July 28, 2021
Always friendly and ready to provide good service. They are quick to provide a good solution to any issues and my cars are ready on time are quick to provide a good solution to any issues and my cars are ready on time More
by ERic
July 28, 2021
The dealership was very efficient clean and friendly. I don’t like this part making me add All of these words and again and again and again don’t like this part making me add All of these words and again and again and again More
by SONHUDBOB
Employees Worked With
