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BMW of Westlake
Westlake, OH
4,565 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,565 reviews
March 01, 2025
Professional, courteous, polite, and a well-oiled machine from top to bottom. Prompt responses and answers to all my questions. Their crew maintained my vehicle as needed then washed it before returning to from top to bottom. Prompt responses and answers to all my questions. Their crew maintained my vehicle as needed then washed it before returning to me. Customer service to a T. Highly recommend them. More
by TFA6267
Verified CustomerEmployees Worked With
February 28, 2025
Always great services. Timely and efficient quality of work. I drive past other bmw locations to come to this location due to the great service. Timely and efficient quality of work. I drive past other bmw locations to come to this location due to the great service. More
by KAYSKODES
February 28, 2025
Our Client advisor was Jimmy Laumer. Throughout the process he was extremely helpful, knowledgeable, professional and always available when we requested. Throughout the process he was extremely helpful, knowledgeable, professional and always available when we requested. More
by BETH.KALAPOS
Employees Worked With
February 28, 2025
Very good experience. . buying our car and the service department. Very friendly and helpful . Thank you . buying our car and the service department. Very friendly and helpful . Thank you More
by SCOTTMCOLE59
Employees Worked With
February 28, 2025
Taken my car to this dealership ever since I’ve bought it and have had nothing but good experiences. and have had nothing but good experiences. More
by NLEWIS86
Employees Worked With
February 28, 2025
Lack of customer service. Made me feel unwanted. Acted as if I was an inconvenience and how dare I come in for service. Certainly not an experience worthy of the astronomical Made me feel unwanted. Acted as if I was an inconvenience and how dare I come in for service. Certainly not an experience worthy of the astronomical markup of the dealership costs. More
by OHLINM1
Employees Worked With
February 27, 2025
Dealt with my repairs in a timely and efficient manner and kept me updated the entire time and kept me updated the entire time More
by CHRIS.ERMISCH
Employees Worked With
February 27, 2025
Matthew kept me updated as my vehicle when through the service process, beginning with a video, indicating a small fluid leak from the water pump service process, beginning with a video, indicating a small fluid leak from the water pump More
by Dennis
Employees Worked With
February 26, 2025
Kelly was great to work with. She made the car buying experience enjoyable and easy. She made the car buying experience enjoyable and easy. More
by DANJACOBS18
Employees Worked With
February 25, 2025
Dropped new X7 off because since delivery it gives off a strong, intermittent odor. After first being told service didn't notice it and asking them to try driving it a little they did in fact confirm the p strong, intermittent odor. After first being told service didn't notice it and asking them to try driving it a little they did in fact confirm the problem. However after keeping the vehicle over a week they assured me that the odor had been confirmed over multiple days to be gone and I picked it up. The odor returned on the drive home and has been present every day since. Disappointed with the dealership's ability to problem solve this nuisance on a brand new vehicle. More
by davis1178
Employees Worked With
