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BMW of Westlake
Westlake, OH
4,547 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,547 reviews
July 29, 2022
Exceptionally pleased. Service went above expectations. Car was not clean enough for one employee, he sent it back to have it redone, specifically the inside. Didn't get Service went above expectations. Car was not clean enough for one employee, he sent it back to have it redone, specifically the inside. Didn't get his name but I thank him profusely. More
by BRUNSWICKBILLA
Verified CustomerEmployees Worked With
July 28, 2022
The service department is always very helpful, respectful and kind… I feel the prices are competitive… I like the video from the service guy working on my car showing me what needs to be repaired and what do and kind… I feel the prices are competitive… I like the video from the service guy working on my car showing me what needs to be repaired and what doesn’t… it makes them accountable for the repairs More
by Joanie Herberger
July 27, 2022
Ken was super nice and helpful. He made sure I got the car that I wanted. I highly recommend! Dirk explained how my car works really well. He has lots of patience! He made sure I got the car that I wanted. I highly recommend! Dirk explained how my car works really well. He has lots of patience! More
by Laura216
July 27, 2022
They are very professional and customer service oriented. they do not try to get you to have work done on your car unless it is really necessary. they do not try to get you to have work done on your car unless it is really necessary. More
by J.LIESKE
July 26, 2022
Kept their word on the vehicle being done was nice and clean when I picked it up great experience clean when I picked it up great experience More
by ALLENBERNA
Employees Worked With
Other Employees :
Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda, Annie Torre
July 26, 2022
Brittany is Pleasant and informative able to answer all my questions I love my visits to BMW Westlake my questions I love my visits to BMW Westlake More
by DENNYLOU303
Employees Worked With
July 26, 2022
There are three household in my extended family and we have all been purchasing vehicles from this dealership ever since they opened. Their service department is by far the best I’ve ever worked with. have all been purchasing vehicles from this dealership ever since they opened. Their service department is by far the best I’ve ever worked with. The dealership as a whole has always gone up and beyond to assure a quality customer experience. Specifically, Brittaney and Jim in the service department take that quality experience to a whole new level. I highly recommend BMW of Westlake. More
by GMARZAVAS
July 25, 2022
Best experience in my life very nice and very helpful and very honest John helped us a lot and sold us an amazing car! very honest John helped us a lot and sold us an amazing car! More
by Mariabekheet2005
Employees Worked With
July 19, 2022
Had my vehicle towed in and Nazar was able to get me in touch with service and in return my car repaired. I enjoy working with Nazar and the service department. touch with service and in return my car repaired. I enjoy working with Nazar and the service department. More
by TNETKOWICZ
