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BMW of Westlake
Westlake, OH
4,507 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,507 reviews
April 22, 2025
The service representative went over and beyond my expectations. The cost of my repairs were expensive. The representative found discounts that made my experience stressful. expectations. The cost of my repairs were expensive. The representative found discounts that made my experience stressful. More
by THURMAN.CAMPBELL721
Verified CustomerEmployees Worked With
April 21, 2025
The service was quick and trouble-free No, that's all you get. Be happy Toy boat get. Be happy Toy boat More
by N2337c
April 21, 2025
I bought my X3 from your dealership and have had all the required service done there. Brittaney and the service department have always done a fine job. required service done there. Brittaney and the service department have always done a fine job. More
by N2337c
April 21, 2025
I bought my X3 from your dealership and have had all the required service done there. Brittaney and the service department have always done a fine job. required service done there. Brittaney and the service department have always done a fine job. More
by N2337c
April 21, 2025
Always great service as BMW of Westlake. Knowledgeable and they keep you informed every step of the way. Knowledgeable and they keep you informed every step of the way. More
by lsrneck
Employees Worked With
April 20, 2025
Seating area is very nice. Change oil service took a little less than an hour. I had to come back 2 weeks later to top coolant. I called and they asked me to simply drive in no Change oil service took a little less than an hour. I had to come back 2 weeks later to top coolant. I called and they asked me to simply drive in no appointment needed and I was out in less than 30 minutes. No cost to top coolant, not sure why it was not identified when I did oil change during the inspection. I am not sure why the last appointments is at 2pm, no times after 2 pm? More
by WALTER_TAMUKONG
April 20, 2025
Will return in the future. They treated me like a long term customer unlike my local dealership where I am a long term customer. BMW of Westlake truly seemed to value my busine They treated me like a long term customer unlike my local dealership where I am a long term customer. BMW of Westlake truly seemed to value my business. More
by WJSTEW83
April 18, 2025
as always great service from BMW of Westlake, clean dealership, communication on point, friendly and kind! dealership, communication on point, friendly and kind! More
by porcupine88
April 16, 2025
This dealership has changed drastically and becomes more disappointing with each visit. I was the first appt, so first into the lounge - no lights turned on in that area. I received ZERO updates during my a disappointing with each visit. I was the first appt, so first into the lounge - no lights turned on in that area. I received ZERO updates during my almost 2 hour visit for oil change and break fluid change. Knew my car was done when I got a text with a link to pay. Didn't receive video from the mechanic until I asked. Saw two other advisors come out and actually inform and educate their customers about their cars and kindly inform them of 2% fee to use credit card. I got nothing. The cashier had to go to Matt to get my paperwork because the link to pay I got didn't even work. This is my second experience with him like this. Last time I also had no communication during my service and discovered my car had been sitting up front for quite some time but he didn't notify me it was ready. This is NOT luxury car service or anything close. I live in Westlake, I love my car and take care of it well, but I dread coming here. More
by sullykutz
Employees Worked With
Matt
