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BMW of Westlake
Westlake, OH
4,963 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,963 reviews
December 29, 2025
Service advisor was very dismissive, said he would give me a call back but never did. Had to bring the car in myself just for a week to be added to my wait. me a call back but never did. Had to bring the car in myself just for a week to be added to my wait. More
by shafer
Verified Customer
December 25, 2025
The salesman went out of his way to make sure the car got ready for me. Everything went fairly fast and all of my questions got answered. ready for me. Everything went fairly fast and all of my questions got answered. More
by Jeffg2525
December 25, 2025
Able to locate the exact vehicle that we wanted. Tony was very helpful and flexible with our schedule Tony was very helpful and flexible with our schedule More
by SORBANY
December 24, 2025
It was a nice experience. It was professional, prompt They were accommodating to change the appointment time It was professional, prompt They were accommodating to change the appointment time More
by BASHAR476
December 23, 2025
The dealership tried to deliver my car with a proper level of training for a new owner. BMW for what ever reason decided not to include an owners manual with the vehicle. In addition only one key fob wa level of training for a new owner. BMW for what ever reason decided not to include an owners manual with the vehicle. In addition only one key fob was given to us. I believe that we have all had an occasion when we have misplaced one of our sets of keys. No problem as now your phone can be used to open and start your car. The only problem is that the software is not without its glitches. This is not the dealers fault but it is an issue for BMW. More
by BILLBDDS
December 23, 2025
Very friendly. Very knowledgeable about my issues and solutions and they made me feel very welcome to be there. Very knowledgeable about my issues and solutions and they made me feel very welcome to be there. More
by CHADLY28
December 23, 2025
Outstanding On a long distance driving trip we had 2 issues with the X1 on consecutive days while in the Cleveland area Both times we were taken care of with minimal disruption to our trip. Big thank yo issues with the X1 on consecutive days while in the Cleveland area Both times we were taken care of with minimal disruption to our trip. Big thank you More
by IAND.ARCH53
Employees Worked With
Kevin. He was excellent
December 23, 2025
Communication was top notch. Cory was super knowledgeable about my car issue and got me sorted out in no time. It was my first experience at the dealership and it couldn't have g Cory was super knowledgeable about my car issue and got me sorted out in no time. It was my first experience at the dealership and it couldn't have gone better. More
by CHADLY28
December 23, 2025
Terrific service all the way around. Matt was informative and courteous. All service done as expected. Matt was informative and courteous. All service done as expected. More
by JBANKS4
Employees Worked With
