BMW of Westlake

Best dealer you could go, best service and attention, definitely will come back for my next service definitely will come back for my next service More

I spent about an hour with Dirk so I’m not sure who Jared is. Dirk was very patient with me and a good teacher on how my new car works. Doing so much better! is. Dirk was very patient with me and a good teacher on how my new car works. Doing so much better! More

They are very professional and accommodating, purchase is just the begging it is service that make the difference in car ownership just the begging it is service that make the difference in car ownership More

Brittany was great. I really appreciated having access to a loaner vehicle while my car was being serviced. Overall, the interior was cleaned very well; however, I did n I really appreciated having access to a loaner vehicle while my car was being serviced. Overall, the interior was cleaned very well; however, I did notice that the backseat was not done to the standard I was expecting. More

Nez and Mike were both nice and professional. .very knowledgeable..dealership very clean and presentable..Mike even went to my house and programmed my garage door opener.. .very knowledgeable..dealership very clean and presentable..Mike even went to my house and programmed my garage door opener.. More

This is the new benchmark! The entire team that I worked with did an amazing job of handling all aspects of this transaction. I couldn't be more satisfied with my purchase or The entire team that I worked with did an amazing job of handling all aspects of this transaction. I couldn't be more satisfied with my purchase or my decision to purchase from Nez (good luck finding something he doesn't know about these amazing, complicated vehicles) and his colleagues. Dirk was able to quickly understand what I already knew, and what I didn't about the operation of all of the new interfaces and systems. He was really fun to spend time with. Alan and Nez perfectly navigated one or two potential pitfalls (not expected when buying a used vehicle) with resolutions that were fair to both parties. The whole process was fast, fair, and fun. I sincerely enjoyed it all the way through. I have scheduled my first service with BMW of Westlake and now look forward to that. Thank you Nez, Dirk, Alan and Mike! Customer service is alive and is thriving at BMW of Westlake! Congratulations to the ownership and management teams there, they really have created an outstanding environment and have retained employees who make buying fabulous luxury vehicles enjoyable! More

Very friendly and helpful and great customer service. The work was done very quickly and my car was returned clean The work was done very quickly and my car was returned clean More

Exceeded my expectations. I live in Texas and located the specific car I was looking for through a web search. My initial and subsequent communications were with Jerry Mancini I live in Texas and located the specific car I was looking for through a web search. My initial and subsequent communications were with Jerry Mancini both on the phone and through emails. The entire purchasing process was flawless. Jerry kept me updated daily. I flew out to the dealership and the car was all prepped and ready for me. I had such great personal service from everyone I came in contact with. Jerry, Mike in finance, Robert the New Car Manager and Dirk the Genius (he really is when it comes to BMW’s) that I wish I lived close to this dealership just to continue the great experience I had. For my next BMW I’m going to call on Westlake. It’s 1,500 miles from me but the people really make the difference and it’s worth the trip. Well maybe when it’s a little warmer. More