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BMW of Westlake
Westlake, OH
4,197 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,197 reviews
November 23, 2024
Ken Delk is great to work with. The whole place provides great service. I’m on my second car from them. The whole place provides great service. I’m on my second car from them. More
by cpendleton
November 23, 2024
All around wonderful experience from start to finish-- best service center I have ever dealt with hands down. Everyone is very professional, kind and understanding. My personal sales rep, John Redden, is best service center I have ever dealt with hands down. Everyone is very professional, kind and understanding. My personal sales rep, John Redden, is such a asset to this establishment. Not pushy in the least, just very informative and helpful with the whole process. Prices are more than fair for the unsurpassed quality BMW exhibits. Provided a beautiful brand spankin' new 2024 loaner vehicle while my x1 was being repaired (needless to say I did not want part with the rental, WOW the 2024 X3 is a glorious ride). In addition to the routine maintenance that was done, I also had a nasty gouge repaired on my back hatch. It is such a perfect job, you cannot tell there was anything wrong to begin with --- even it you try to find it. Like it never even happened. Super impressed to say the least. I will def. be back in the near future to trade up to the x3 model. More
by COUPONADDICTZ
November 22, 2024
Job got done on time and correctly. Communication is fantastic. Car was washed and clean. Communication is fantastic. Car was washed and clean. More
by Primrose
Employees Worked With
November 22, 2024
Efficient and fast service. Excellent communication and description of service. The car was washed and ready in an hour. Well done! Excellent communication and description of service. The car was washed and ready in an hour. Well done! More
by HECOHRS
Verified CustomerEmployees Worked With
November 22, 2024
Excellent service at BMW Westlake! The team were professional, efficient, and ensured my car was in top condition when I left. I Highly recommend them for exceptional care and expertis The team were professional, efficient, and ensured my car was in top condition when I left. I Highly recommend them for exceptional care and expertise! More
by Sean M. C
Employees Worked With
November 22, 2024
Awesome experience, Waited only about a half an hour for an oil change and car wash. Even sent me a video. Matthew made it painless. for an oil change and car wash. Even sent me a video. Matthew made it painless. More
by LSZAFRANSKI
Employees Worked With
November 22, 2024
Matthew was fantastic, kept me informed along the way and was prompt to return my calls and answer my questions. was prompt to return my calls and answer my questions. More
by AL.DEETZ
Employees Worked With
November 22, 2024
Amazing service! No pressure and amazing communication from Kelly. She answered every question clearly. Even scheduled my service for my recall and had me in and out No pressure and amazing communication from Kelly. She answered every question clearly. Even scheduled my service for my recall and had me in and out in no time. I will be getting my BMWs from here in the future. More
by GABRIELLE
November 22, 2024
Always efficient, friendly service with a nice car wash. Dealership shop was always clean as was the waiting area with refreshments!! Dealership shop was always clean as was the waiting area with refreshments!! More
by pattysue523
Employees Worked With
November 22, 2024
I have bought 2 cars from Jerry. He’s honest and not pushy. Helped me find the right car at the right time He’s honest and not pushy. Helped me find the right car at the right time More
by Cpannent
