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BMW of West Chester - Service Center

West Chester, PA

4.7
832 Reviews

832 Reviews of BMW of West Chester - Service Center

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January 15, 2024

Heather was very attentive and made sure I was well taken care of. Some of the best customer service I have experienced at any dealership. More

by madsciencemotorsports
Recommend Dealer
Yes
Employees Worked With
Heather detritus
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Jan 15, 2024 -

BMW of West Chester responded

We are thrilled to hear you were so pleased with attentive customer service provided by Heather. Many thanks for choosing BMW of West Chester!

January 15, 2024

Heather is amazing. She took my car immediately. Help me fine a warranty did not have pay. She is caring, dedicated, empathetic and kind. She is very knowledgeable a More

by carmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather DeRitis
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Jan 15, 2024 -

BMW of West Chester responded

We are thrilled to here you were to pleased with the empathetic and knowledgeable service experience facilitated by Heather. Many thanks again for choosing BMW of West Chester!

January 15, 2024

It was easy and quick to schedule the appointment. The drop off and pickup also quick and painless More

by GEORGEKIRT
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Gibson
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January 15, 2024

efficient with no issues Wait time was as expected, always a pleasure with the free snacks that are offered More

by morrowt2003
Recommend Dealer
Yes
Employees Worked With
Harold
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Jan 15, 2024 -

BMW of West Chester responded

We are delighted to hear our service team was able to assist you so effectively. Many thanks for choosing BMW of West Chester!

January 15, 2024

Nice Very informative. Harold handled everything appropriately. Just thought the pricing was way to expensive. Car is being fixed elsewhere. More

by Jmills102795
Recommend Dealer
Yes
Employees Worked With
Harold
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Jan 15, 2024 -

BMW of West Chester responded

We are pleased to hear Harold was able to provide effective assistance. As consumers ourselves we understand the desire to contain the cost of repairs and maintenance to the greatest degree possible. When your repairs call for the expertise of factory trained technicians using genuine BMW parts with a 2 year unlimited mileage warranty we can offer an excellent value.

January 15, 2024

Very professional and precise right from the beginning to end. They went extra miles at every step to make sure we had the best possible experience. People centered dealership, keep up the good work. More

by ruchisaini84
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Gibson
Report | Print
Jan 15, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the professional performance of our service team. Many thanks from all of us at BMW of West Chester!

January 15, 2024

Harold was a pleasure to deal with. He kept us informed throughout the process. Quality of service was absolutely excellent. More

by dougmeenan
Recommend Dealer
Yes
Employees Worked With
Harold
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Jan 15, 2024 -

BMW of West Chester responded

We are delighted to hear Harold kept you well informed during the course of your service visit. Many thanks for choosing BMW of West Chester!

January 15, 2024

Everyone was very helpful and it was easy to communicate with Very happy overall with the service More

by cortneywalkerrohr
Recommend Dealer
Yes
Employees Worked With
Idk. I think Caroline
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Jan 16, 2024 -

BMW of West Chester responded

We are delighted to hear your were so pleased with the easy and helpful performance of our service team. Many thanks for choosing BMW of West Chester!

January 15, 2024

Car took longer for service due to the volume of people waiting in person. Service itself is always good. Price is expensive. People are friendly. More

by usmc4irish
Recommend Dealer
Yes
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Jan 15, 2024 -

BMW of West Chester responded

Please be assured we strive to service your vehicle as efficiently as possible in order to minimize your waiting time. Thank you for choosing BMW of West Chester!

January 15, 2024

Gave a 1 because of the excessive texting. Please stop texting me!!!! Please STOP texting!!!!! More

by btartar
Recommend Dealer
No
Employees Worked With
Melissa Gibson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Gibson
Report | Print
Jan 15, 2024 -

BMW of West Chester responded

We want to tailor our communication to match your needs. We can help you opt out of text communication going forward.

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