BMW of West Chester - Service Center

The dealership tried to tell me my tire insurance was void which was incorrect and they did not change out both front tires as they should have. They only changed out the damaged right tire but the left void which was incorrect and they did not change out both front tires as they should have. They only changed out the damaged right tire but the left was almost threadbare and could not pass inspection 3 days later More

Superior care for the customer and for his/ her car. Impressive 23 point diagnostic and video report of issues to be addressed. Excellent value of service. Would recommend this dealership over any other Impressive 23 point diagnostic and video report of issues to be addressed. Excellent value of service. Would recommend this dealership over any other in this area any time . More

Bill was above and beyond! He was an excellent communicator and kept me in the loop each day. 100% recommend working with Bill! He was an excellent communicator and kept me in the loop each day. 100% recommend working with Bill! More

Bill Cosenzo is very professional 5 star+recommended on all his services and is awsome!! all his services and is awsome!! More

Great service and attention to us as our repair was an emergency need. Everyone was responsive and helpful getting us what we needed emergency need. Everyone was responsive and helpful getting us what we needed More

Great job - What a team! They are the best!! The dealership is always clean, and everyone is so kind and helpful. They are the best!! The dealership is always clean, and everyone is so kind and helpful. More

Buying my 4th BMW from here. Quick easy painless And more word’s because I need 15 Quick easy painless And more word’s because I need 15 More

Car was well taken care of and work was timely. Very nice atmosphere. Freindly prople Very nice atmosphere. Freindly prople More

The service department is truly amazing and the prices are very fair and the work is done in a timely fashion are very fair and the work is done in a timely fashion More

The service rep, Heather, did not look to execute matters and I needed to ask management directly for details and explanations that she should have automatically sought... Didn't feel like a valued customer and I needed to ask management directly for details and explanations that she should have automatically sought... Didn't feel like a valued customer at all. The manager, Dave, was terrific and answered all questions and assisted with the matter and it made me feel like a VIP customer, which I am. If I am not considered a VIP customer then no need for me to use the service. Thanks More