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BMW of West Chester - Service Center
West Chester, PA
625 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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625 Reviews of BMW of West Chester - Service Center
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August 08, 2023
Melissa Gibson is an excellent service representative. She is friendly, knowledgeable, accommodating, and goes above/beyond what is expected. She is friendly, knowledgeable, accommodating, and goes above/beyond what is expected. More
by tbrinser060559
Verified Customer
August 08, 2023
Was very dis pleased with my overall service was not completed tried to contact as usual getting a advisor on a call is impossible so I had to go to another Bmw dealership in another state to satisfy wh completed tried to contact as usual getting a advisor on a call is impossible so I had to go to another Bmw dealership in another state to satisfy what was not completed More
by Corbin
Employees Worked With
More than one advisor
August 07, 2023
I was so pleased with my recent appointment. Bill C. is outstanding! He is patient, kind and thorough. Whew! I have someone to work with that I trust. His explanations are clear and transparent. Bill C. is outstanding! He is patient, kind and thorough. Whew! I have someone to work with that I trust. His explanations are clear and transparent. Also, good for you to know, my vehicle was returned to me not only clean but vacuumed and the interior was wiped off! Interior was never so pristine! Kudos to Bill and the service team! More
by CKW500
August 05, 2023
I have been dealing with OTTOs since I purchased my BMW in 2006. They have always been a pleasure to work with & have always provided top notch service. in 2006. They have always been a pleasure to work with & have always provided top notch service. More
by RICHMORICI
Employees Worked With
August 04, 2023
Bill has been my service advisor for at least the last 10 years. He is patient, listens, very knowledgeable and is one of the reasons I will continue to do business with this dealership. years. He is patient, listens, very knowledgeable and is one of the reasons I will continue to do business with this dealership. More
by FrankP1944
Employees Worked With
August 04, 2023
Excellent service for my Oil Gasket and hose change. Mellisa explained to the point and in a timely manner. jay patel...will bring car again. Mellisa explained to the point and in a timely manner. jay patel...will bring car again. More
by jbpatel49
Employees Worked With
August 02, 2023
Super, timely and courteous service. Proving service for driving me to and back to work was very convenient Proving service for driving me to and back to work was very convenient More
by nzaeri
Employees Worked With
July 30, 2023
Melissa is very proactive. When I left a message for my issue, she emailed me an estimate before calling me in describing the process. When I left a message for my issue, she emailed me an estimate before calling me in describing the process. More
by ROBERT.FULLERTON
July 28, 2023
Have been dealing with this dealership for 20 years and been satisfied with the service. been satisfied with the service. More
by RESTERLY
Employees Worked With
