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BMW of West Chester - Service Center

West Chester, PA

4.7
660 Reviews

660 Reviews of BMW of West Chester - Service Center

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October 31, 2023

We have used them for many years now. Great service and selection. We are highly satisfied. More

by sjkanes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Stangl sales
Nov 01, 2023 -

BMW of West Chester responded

Thank you for continuing to be valued members of the BMW of West Chester family!

October 30, 2023

Bill is fantastic. Always keeps me informed and gets me out as quickly as he can. More

by bump_22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

BMW of West Chester responded

Thank you for your wonderful compliments for the informative and efficient service experience delivered by Bill. Many thanks again for choosing BMW of West Chester!

October 28, 2023

Great Service - Bill Cosenza is the best service representative. He is why we are willing to drive an hour for service. More

by Johnpark0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

BMW of West Chester responded

Outstanding! Thank you for your wonderful recognition of the assistance delivered by Bill. We are gratified to hear you find the extra distance you travel to do business with us so worthwhile. Many thanks again for choosing BMW of West Chester!

October 28, 2023

I’ve always found this dealership to be first class! After 6 BMWs, I’ve found very good consistent service and quality people! More

by scrifasi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

BMW of West Chester responded

Thank you your recognition of our team and for continuing to be a loyal and valued member of the BMW of West Chester family

October 27, 2023

Very intense and uneasy dropping car off for service. Personnel are very curt even had service rep stand in the way of my exiting the dealership just to bully. More

by barryerb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Cosenza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

BMW of West Chester responded

I would welcome the opportunity to learn more about your recent experience. Please contact me directly at 610.399.8067 weekdays 9AM-430PM. Rich Weller

October 26, 2023

Outstanding service experience from start to finish. Vehicle work was completed a bit earlier than expected and the car was returned to me washed and in perfect condition! More

by jbrac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Braccia
Oct 27, 2023 -

BMW of West Chester responded

We're delighted to hear you continue to be so pleased with the performance of our service team. Many thanks for choosing BMW of West Chester!

October 24, 2023

Great people! !! Always take care of whatever is needed and always so respectful. Will always take my car there. More

by MEISENHARDT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

BMW of West Chester responded

We are gratified to hear you have been so pleased with the performance of our service team. Many thanks from all of us here at BMW of West Chester!

October 19, 2023

Can never get a loaner car for service. Why am I purchasing a luxury car without some consideration? More

by dangeline7
Recommend Dealer
Yes
Employees Worked With
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Blubello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather
Oct 19, 2023 -

BMW of West Chester responded

We regret the inconvenience, however loaner availability remains constrained. We are currently averaging 4 weeks out for appointments with a loaner.

October 19, 2023

Clear communication and expertise. Very knowledgeable and courteous staff. Frank has been great to work with. More

by robertarmstrong1512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

BMW of West Chester responded

We are gratified to hear you have been so pleased with the knowledgeable and courteous assistance delivered by Frank and our team. Many thanks for choosing BMW of West Chester!

October 16, 2023

quick reliable service is what I am looking for and I always get it coming here More

by docklevi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather in svc dept did a great job as usual
Oct 16, 2023 -

docklevi responded

Great job as usual

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