BMW of West Chester - Service Center

The secret ingredient to this dealership is the service group who are second to none in the area. The sales group is great as well but the service is outstanding from greeting to delivering the services. group who are second to none in the area. The sales group is great as well but the service is outstanding from greeting to delivering the services. More

Dealership is extremely customer service oriented. Service advisors go out of their way to assure customer is satisfied Service advisors go out of their way to assure customer is satisfied More

BMW of West Chester is a great dealership. The culture is to take good care of its customers with a friendly attitude. Tech mechanics are skilled, and service managers go out of their way to b The culture is to take good care of its customers with a friendly attitude. Tech mechanics are skilled, and service managers go out of their way to be helpful. Heather DeRitis, service manager, always goes above and beyond the call. More

Great service department Car service performed well and on time. They follow up to be sure service was performed to expectations on time. They follow up to be sure service was performed to expectations More

First time BMW owner of a used X3 that I brought in for a proper inspection by a certified BMW mechanic. The technician was thorough in his review, and this gave me peace of mind regarding my used car purch proper inspection by a certified BMW mechanic. The technician was thorough in his review, and this gave me peace of mind regarding my used car purchase. Overall, I was very satisfied with the assessment provided by BMW of West Chester. More

Not many words that are need to be said here. The store knows what they’re doing, and they are a great example of how to get it done The store knows what they’re doing, and they are a great example of how to get it done More

Always been very satisfied with Otto's BMW now known as BMW of West Chester. Personalized service and communication from the team, in-depth description of work to be done, we drive over an hour to this dea BMW of West Chester. Personalized service and communication from the team, in-depth description of work to be done, we drive over an hour to this dealership because of the past 15 years experience with them. More

Over charging for repairs. Coolant light was on but tank was full. I was recommended to replace the coolant tank, charged over $600. I went to local shop and they found somethi Coolant light was on but tank was full. I was recommended to replace the coolant tank, charged over $600. I went to local shop and they found something floating in tank blocking coolant from flowing. Nothing wrong with the tank. They took it apart, clean it out for $100. I like the dealership. I just don’t know why the prices are inflated. I needed other items completed but went else where to have them completed. More

No significant complaints about the dealer; however, recently there is less to differentiate it from the average BMW or other premium brand dealer. The service department continues to operate at a high recently there is less to differentiate it from the average BMW or other premium brand dealer. The service department continues to operate at a high level with a very professional team. On the other hand, the level of effort and personalization from the sales department has fallen off notably. Good dealer but not as excellent as it used to be. More

Thank you for the work you did on repairing my brakes. However my husband and I question the various “repairs” your “computer” indicated our car needed. As we are neither mechanics and the car basically However my husband and I question the various “repairs” your “computer” indicated our car needed. As we are neither mechanics and the car basically is only driven 1-2 per week for short distances, it was difficult to understand these unexpected charges. While I truly enjoy my BMW, these repair charges were troublesome. Your “goodwill” discount of $200 on a repair of approximately $10,000 was hardly “goodwill”. Linda Zelley P.S. Your rating of two was generous because of the previous excellent service. Please consider it a gesture of my “goodwill”. I trust this less than stellar yet truthful remarks do not merit it to be filed in the recycled circular bin! More