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BMW of West Chester

West Chester, PA

4.8
2,930 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,930 reviews

December 15, 2023

Scott was absolutely incredible, I could not ask for a better experience. We drove up from MD to buy and he made the entire process painless and simple. The finance director ensured our time was spent eff More

by Infotrinityresto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

BMW of West Chester responded

We ate thrilled to hear Scott and our team delivered the professional and efficient purchase experience we always strive for. Many thanks for choosing BMW of West Chester!

December 14, 2023

Scott’s experience and amazing customer service was unmatched! He anticipated my questions and took his time to make sure I was happy with my decision. I would highly recommend Scott if you are searchi More

by Kimann111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Ashman
Dec 14, 2023 -

BMW of West Chester responded

We are thrilled to hear you were so pleased knowledgeable customer service Scott provided on your recent purchase. Many thanks for choosing BMW of West Chester!

December 14, 2023

Staff is always professional and helpful and makes every attempt to work around the needs of the customer More

by hedderickj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Izzi
Dec 15, 2023 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the professional and helpful performance of our service team. Many thanks for choosing BMW of West Chester!

December 13, 2023

My experience with Justice was great as usual. All my questions were answered and the entire process was very positive. More

by randy61
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

BMW of West Chester responded

We are delighted to hear Justice once again delivered great purchase experience for you. Many thanks from all of us here at BMW of West Chester!

December 12, 2023

My service experience with Harold was very good and on par. He did a great job communicating and had my vehicle ready when promised. More

by pittsda
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Harris
Dec 13, 2023 -

BMW of West Chester responded

Thank you for your wonderful compliments for the effective communication delivered by Harold on your recent visit. Many thanks for choosing BMW of West Chester!

December 11, 2023

I had a great experience purchasing my vehicle at BMW of West Chester. We worked the entire deal via text & it was a very smooth transaction. Definitely would recommend this salesperson & dealership. More

by Longjlong007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the efficient and smooth purchase experience facilitated by Robert. Many thanks from all of us here at BMW of West Chester!

December 10, 2023

The place is very smooth and the staff is very professional making sure that the customers are happy. More

by andruxahq
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the professional assistance delivered by our team here at BMW of West Chester!

December 09, 2023

My rating is due to a continuous engine service issue my car has been experiencing since 11 days after purchase that has not yet been fixed. More

by aiharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Gibson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

BMW of West Chester responded

As was stated at your last service visit we would recommend starting an oil consumption test with an oil change and to bring the vehicle back when the oil light comes on in order to document the mileage.

Dec 13, 2023 -

aiharris responded

My last visit I paid for what I was told was the beginning of an oil consumption test and to bring the vehicle back when the light came on again. I contacted you November 30th advising the engine and oil light came on. Your scheduler stated I could not bring my car in until December 14th, 2 weeks after the light would've came on which would taint the results of the oil testing. Again, I’ve been going through this since 11 days after purchase and now will be contacting the Pennsylvania attorney generals office and better business bureau.

December 08, 2023

Wayne is an absolute gem. Many, many car buying experiences over the years with many dealers and salespeople and Wayne was hands down my favorite. He’s incredibly genuine and More

by LindseyF
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Wayne Matsinger
Dec 11, 2023 -

BMW of West Chester responded

We are are truly gratified to hear you were so pleased the helpful and knowledgeable purchase experience delivered by Wayne. Many thanks from all of us here at BMW of West Chester!

December 07, 2023

Always a great experience! Thank you for continuing to exceed my expectations. Melissa, always a pleasuare to deal with you! More

by ekaiser0
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

BMW of West Chester responded

We are gratified to hear you have continued to be so pleased with the service experience delivered by Melissa! Many thanks from all of us here at BMW of West Chester!

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