BMW of West Chester

Wonderful buying experience at Otto BMW My husband and I had never owned a BMW before but were in the market for a new car so included Otto's BMW in our search. We had good experiences at a My husband and I had never owned a BMW before but were in the market for a new car so included Otto's BMW in our search. We had good experiences at all of the different car dealerships but were most impressed by the friendliness and knowledge of the staff at Otto's. We were especially impressed with our sales associate, Justice Mogano. When taking us out to test drive the car, he seemed to intuitively respond to all of our questions and concerns without our having to ask!! He was extremely knowledgable about the car, yet had a very nice, casual manner about him, so that we felt very comfortable, and not pressured to commit to anything. Upon delivery of the car Justice had prepared all of the paperwork in advance, so that compared to other buying experiences we've had, this one was the smoothest and quickest! Even post sales Justice has followed up to make sure all is going well with our new BMW. We were also impressed with Ben Spezialetti at BMW genius, and feel confident that all of our questions will be answered. More

Great buying experience Ian monitored BMW manufacturing start dates for the 2018 M3 model year, allowing me to order as soon as this was possible. Otto's sales volume and ass Ian monitored BMW manufacturing start dates for the 2018 M3 model year, allowing me to order as soon as this was possible. Otto's sales volume and associated allocations provided a slot in one of the first production weeks, making for a quick and early delivery of my M3. Pricing was fair and transparent, so no "surprises" during the purchase process. All in all, a great experience for which I certainly commend Ian and Otto's BMW. More

Excellence Service and Experience Ian's delivery of my car was excellence and had me in and out at a reasonable length of time. Also he answered all my questions about the vehicle and Ian's delivery of my car was excellence and had me in and out at a reasonable length of time. Also he answered all my questions about the vehicle and my purchase processes..... More

Great experience at Otto BMW Brian did a great job filling us in on all the great things that a new BMW 540 can do. I feel confident that should we have additional questions, Bria Brian did a great job filling us in on all the great things that a new BMW 540 can do. I feel confident that should we have additional questions, Brian will be able to answer them. More

Worth the trip. Just purchased my first vehicle from this dealership. What a pleasure it was dealing with Dan Stangl. I've been leasing cars for the past 20 years and Just purchased my first vehicle from this dealership. What a pleasure it was dealing with Dan Stangl. I've been leasing cars for the past 20 years and Dan is by far the best sale associate I've ever worked with. Never any pressure but always available to answer any questions I had. Best two things about this dealership are how modern it is and sitting with Dan from start to finish. It was so much more comfortable working this way. I live 120 miles away and can say it will be a pleasure to make this trip again for my next BMW. More

Ian, our salesman was extremely knowledgeable and courteous. Nice and friendly greeter, salesman and financial manager. Looking forward to see how quickly the service department services our vehicle. Thank you Nice and friendly greeter, salesman and financial manager. Looking forward to see how quickly the service department services our vehicle. Thank you everything thus far. More

Purchase of CPO 5 Series 100% professional from start to finish. Ian and Pat were organized, competent, and knowledgeable. I was shown exactly the vehicles I was interested 100% professional from start to finish. Ian and Pat were organized, competent, and knowledgeable. I was shown exactly the vehicles I was interested in, and all questions on the vehicle, warranty, CPO coverage were answered fully. Paperwork was preprinted and fully prepared. More

MY PLEASANT EXPERIENCE PURCHASING A USED BMW I view myself as a very critical and knowledgeable buyer and can be very demanding of what I expect from a sales person. I met Jay Miller months ago I view myself as a very critical and knowledgeable buyer and can be very demanding of what I expect from a sales person. I met Jay Miller months ago and he has spent endless hours working with me and other members of my family looking for the used BMW that meets out unique needs. He has always been up front and honest with us and as a result my family has purchased two cars from him. What makes Ottos BMW dealership outstanding is that you are also dealing with car professional such as Wilmer Rodrigues, Pre-Owned Sales Manager. He is an individual who worked his way from an entry position and has now assembled a sales organization of professionals. From a customer prospective is is nice to go back to a dealership and see the same people each time. Car dealership have a reputation of changes faces often and when individuals stay at a dealership it is indicative that they are doing something right; both for the Dealership and the customer. I encourage anyone who is looking to purchase a used BMW to consider Ottos. However just as it is important that one purchases a car from a knowledgeable sales person you as the customer also have to do your homework as well. More

Great Dealer Otto’s BMW is a great BMW dealership They are helpful with a great selection and service as well.and are the best in the area by far. Otto’s BMW is a great BMW dealership They are helpful with a great selection and service as well.and are the best in the area by far. More