BMW of West Chester

Otto's, our best car buying experience by far - Jim & Cheryl Scott Gately made sure that our purchase of a BMW 530i xDrive was about us. At every step of the way Scott couldn't have been more helpful. He gave us Scott Gately made sure that our purchase of a BMW 530i xDrive was about us. At every step of the way Scott couldn't have been more helpful. He gave us our best car sales experience ever. He always followed through on what he said he would do. He was completely straightforward, no pressure at all. Scott always seemed to know the car that we were working toward and never pushed anything on us. He was very knowledgeable and carefully explained how we would relate to each car or financing option, whether something was to be included or excluded. The other people we met at the dealership seemed equally committed to a good experience. The whole process of buying a car at Otto's was explained to us along the way and they delivered as promised. More

Nice dealership, very easy process. Bought a CPO 750, and the process couldn't have been easier or done more smoothly. Clear communications, simple process and very friendly and knowled Bought a CPO 750, and the process couldn't have been easier or done more smoothly. Clear communications, simple process and very friendly and knowledgeable staff. They gave you the information you needed, asked good questions, but didn't push. Overall very nice work by Ian Martin More

BMW X1 xdrive35i Great service and helpful information. Ian, my sales rep, was courteous, informative, and, most of all, not pushy. He was determined to make me feel c Great service and helpful information. Ian, my sales rep, was courteous, informative, and, most of all, not pushy. He was determined to make me feel comfortable with any decision I made. The car is fabulous, and the deal I got even better. More

Terrific Dealership and staff Otto's BMW is truly a terrific dealership and the staff are fantastic. I worked with Ian Welsh who could not have been more knowledgeable or helpful. Otto's BMW is truly a terrific dealership and the staff are fantastic. I worked with Ian Welsh who could not have been more knowledgeable or helpful. It was my true pleasure to work with Ian and the entire staff when I purchased my new 2018 X5 in Autumn 2017. More

Differentiation through customer service experience! Absolutely the best dealership experience ever! The facility is modern, the people are friendly and professional and the whole sales process is very l Absolutely the best dealership experience ever! The facility is modern, the people are friendly and professional and the whole sales process is very low pressure. You get to negotiate and mull over your deal without the typical used car lot's gimmicks, which is such a strong selling point of Otto's BMW. Special shout out to Scott Gately in Sales for assisting me throughout the purchase process. More

Great experience Ian was super helpful and patient. I felt very special when I made my purchase, they were expecting me and had everything ready to go for an efficient Ian was super helpful and patient. I felt very special when I made my purchase, they were expecting me and had everything ready to go for an efficient and informative transaction. More

Terrific experience Ian and Brian took the time to educate me and were very patient. Ian was friendly and I felt no pressure to make decisions. The entire process was f Ian and Brian took the time to educate me and were very patient. Ian was friendly and I felt no pressure to make decisions. The entire process was far more relaxing than I anticipated. I left the dealership completely satisfied. I know from visiting other dealerships that I also got a very good deal at Otto's. More

Wonderful Experience Ian made the experience quick, painless and enjoyable. He answered all of our questions and offered help with anything in the future. This is our seco Ian made the experience quick, painless and enjoyable. He answered all of our questions and offered help with anything in the future. This is our second lease with Otto's BMW and we highly recommend Ian! More

Professional and Trustworthy We enjoyed working with Otto BMW. We felt as though we were treated with respect and fairness. This was our second purchase and we are very happy wi We enjoyed working with Otto BMW. We felt as though we were treated with respect and fairness. This was our second purchase and we are very happy with the entire experience. More

Superior service From the moment I entered the front door to the showroom I was impressed with the genuine attention that I received from the greeter to my amazing sal From the moment I entered the front door to the showroom I was impressed with the genuine attention that I received from the greeter to my amazing salesman. The entire staff was helpful. Ian was wonderful and went over and above to get me what I needed for my new car purchase/lease. More