BMW of West Chester

wasted half of my day I called and made a reservation for car service at this place because it's closer to my home. So I took off from work and drove there only to find out I called and made a reservation for car service at this place because it's closer to my home. So I took off from work and drove there only to find out that my appointment was at a different site that's lot farther from here. I had to cancel my appointment for that day More

Thorough and knowledgeable From the moment I talked to Joe over the phone I knew my experience was gonna be great. He made the whole transition from making the appointment, drop From the moment I talked to Joe over the phone I knew my experience was gonna be great. He made the whole transition from making the appointment, dropping off the car and pick up a breeze. He was very thorough and knowledgeable. Only thing I wasn’t happy was with the wash, I dropped off a clean car and got it back with water stains on the body and streaks on the windows. But that’s minimal compared to Joe’s professionalism ......Joe Keep up the good work! More

Kinda stuck with what I have. There is nothing particularly unique or above average about Otto's Service. If you have other options, take them. I would buy here again - just not mu There is nothing particularly unique or above average about Otto's Service. If you have other options, take them. I would buy here again - just not much impressed with the service department. More

Responsive service with respect for customer time constraints and needs. They go out of their way to make it more convenient for you--loaner car, faster turnaround, etc with respect for customer time constraints and needs. They go out of their way to make it more convenient for you--loaner car, faster turnaround, etc. More

Love Ottos Service!! Always a pleasure getting the car serviced with Ottos! Fast, thorough, pleasant, cooperative and courteous service every time!! Quotes are accurate - Always a pleasure getting the car serviced with Ottos! Fast, thorough, pleasant, cooperative and courteous service every time!! Quotes are accurate - the entire team is awesome! More

Top notch Otto’s has always offered exceptional service for my vehicle. The service advisors are professional and give excellent communication regarding the ve Otto’s has always offered exceptional service for my vehicle. The service advisors are professional and give excellent communication regarding the vehicle’s status. Extremely efficient! More

Very nice Very high end but not stuffy and no pressure. I applaud them for thinking of every tiny detail in making it a great customer experience. Very high end but not stuffy and no pressure. I applaud them for thinking of every tiny detail in making it a great customer experience. More

Bad Service. They damaged my windshield !! I will never go for any servicing to OTTO's. I dropped my car to fix the sound system. They did a good job on fixing that, but when I got my car back I will never go for any servicing to OTTO's. I dropped my car to fix the sound system. They did a good job on fixing that, but when I got my car back and reached home there was a big crack on my windshield. Now they are saying that it's not their fault as they never drove the car. Clearly the crack happened when the car was there. But they will not fix it and I have to go through my insurance now to get it repaired. I always thought that Otto's was a good place to buy or get your car fixed, but they are not able to take responsibilities for their actions. Will not recommend for any servicing. The service adviser is very rude and condescending. I never though you will have this kind of experience with a premium car dealership. More

Above and beyond Ian Martin went out of his way to find the interior seating package that was not being offered within the BMW site build. The color and leather optio Ian Martin went out of his way to find the interior seating package that was not being offered within the BMW site build. The color and leather options just didn't suit what I wanted and he was able to navigate around that issue to get just what I wanted. This type of care is what earns my respect and rating as reflected above in addition to courtesy and patience shown to me during the buy process. More

My experience Otto's BMW is far the best dealership around. The staff offers such great service, and they also about and they care about their customers needs. Th Otto's BMW is far the best dealership around. The staff offers such great service, and they also about and they care about their customers needs. They take the time to make sure you know everything about the vehicle. No pressure just excellent service. Thanks Scott,Brian and Lisa! You guys rock Otto's BMW customer for life More