BMW of West Chester

THE BEST!!! My wife and I recently purchased our third BMW from Otto’s and in particular, from our Sales Advisor Scott Gately. In our humble opinion, Scott is on My wife and I recently purchased our third BMW from Otto’s and in particular, from our Sales Advisor Scott Gately. In our humble opinion, Scott is one of most professional, knowledgeable and most importantly, a true BMW enthusiast!!! Quite frankly, anyone in the market for a BMW could not go wrong by reaching out to this wonderful dealership and in particular, Scott Gately. Thank you Scott and Otto for a wonderful experience and our best ride yet! Cathie & Thierry More

Overall great experience. Ian was great to work with, my husband and I stopped in to see a car that we liked and Ian was kind, professional and accommodating. He promptly had o Ian was great to work with, my husband and I stopped in to see a car that we liked and Ian was kind, professional and accommodating. He promptly had our car cleaned and ready for us to pick up with all the paperwork ready when we arrived, we did not have to spend 3 hours at the dealership, which was a really pleasant experience. I will recommend Ian to our family and friends with no hesitation. More

2018 BMW 430 purchase was a great experience at Otto's BMW. My experience buying a new BMW 430 was a pleasure from the initial visit with Justice Mogano ordering the perfect car to the delivery of the car. Jus My experience buying a new BMW 430 was a pleasure from the initial visit with Justice Mogano ordering the perfect car to the delivery of the car. Justice is a great sales advisor and this is my 3rd car I've purchased through him. He is so helpful and responsive to questions and he is very knowledgeable. i recommend Justice and Otto's BMW to all my friends and family. This time I had the pleasure to spend time with Brian Menda as well who was able to show me all the cool ways to personalize my car and connect all my devices. I love knowing that I can reach out with any questions at any time. Justice Mogano and Otto's BMW are first class! More

New X3 Ian was no pressure and very accommodating. He even came in on his day off to help me pick out my new car. I love my new X3. Ian was no pressure and very accommodating. He even came in on his day off to help me pick out my new car. I love my new X3. More

Worth the trip They've got all the bases covered between sales and customer service. No pressure. Efficient, friendly, and accommodating. We really took our time exp They've got all the bases covered between sales and customer service. No pressure. Efficient, friendly, and accommodating. We really took our time exploring car options over 4 dealerships. Very happy with our choice of car and dealership. We highly recommend test driving with the BMW Genius. He can answer all your technical questions. More

Satisfied Very satisfied with the quality of used cars in stock and guidance given on our purchase . Bradley was very helpful and informative with us and I thin Very satisfied with the quality of used cars in stock and guidance given on our purchase . Bradley was very helpful and informative with us and I think we got a very good price. More

Purchase car at end of lease Ian Martin did a great job of explaining our options for dealing with the end of our existing lease. He covered the costs of each option and was happ Ian Martin did a great job of explaining our options for dealing with the end of our existing lease. He covered the costs of each option and was happy to talk through all the options. He was also thorough about all the paperwork and details and followed through with all aspects of the final transaction. More

It was better than any car buy I’ve had Great experience at Otto’s . Salesman Heath was honest and no pressure. I found a great car at a fair price. I would recommed getting you next cat at Great experience at Otto’s . Salesman Heath was honest and no pressure. I found a great car at a fair price. I would recommed getting you next cat at Otto’s . More

Great service and pleasant experience Joe Izzi was very knowledgeable and corteous, and did everything to meet and exceed my expectation from the service. All my concerns were resolved and Joe Izzi was very knowledgeable and corteous, and did everything to meet and exceed my expectation from the service. All my concerns were resolved and even more, the service team found another safety issue with my vehicle and fixed it, with Joe’s direct involvement and supervision. Otto’s BMW has renewed their facility which is very convenient for customers who decide to wait while their caris being serviced. There are tables or sitting areas available with free Wi-Fi, coffee, water and snacks. Staff is very knowledgeable and respectful. If you don’t want to wait, a loaner BMW is always available for you to use. Great place to service your BMW or Mini! More

Bradley Hoffman I have bought and sold many cars over the years, but I have never worked with anyone who even closely resembled Bradley Hoffman. Aside from being ext I have bought and sold many cars over the years, but I have never worked with anyone who even closely resembled Bradley Hoffman. Aside from being extremely knowledgeable, Bradley was always patient, thorough, responsive, courteous, and professional. I can't say enough about Bradley. He is a tremendous representative of your dealership. More