BMW of West Chester

Robert Madden did a great job communicating with me from the very start of a web click. He and his team did a very fair evaluation of my two trade in cars. He is very personable and easy to work with. He d the very start of a web click. He and his team did a very fair evaluation of my two trade in cars. He is very personable and easy to work with. He did a great job providing me information and getting me set up even on his day off. More

What can I say about Justice, he’s all about customer satisfaction. He leaves no stone unturned if you have an issue he will do his best to make the situation better for you. Very professional, patient, satisfaction. He leaves no stone unturned if you have an issue he will do his best to make the situation better for you. Very professional, patient, and a pleasure to work with. More

I must say the Ottos once again proved to me why they are a fantastic organization and why I have enjoyed bringing my BMWs to them over the last 20 years. I had an unfortunate experience recently but Lisa T a fantastic organization and why I have enjoyed bringing my BMWs to them over the last 20 years. I had an unfortunate experience recently but Lisa Thompson, the General Manager quickly intervened to rectify it for me. She made several phone calls to help. Thanks! More

Due to a great experience of buying our first BMW through Ian Martin, we knew exactly where we wanted to go for our next BMW. Ian’s attention to detail and professionalism made buying our M440 a very enjoyab Ian Martin, we knew exactly where we wanted to go for our next BMW. Ian’s attention to detail and professionalism made buying our M440 a very enjoyable experience. More

Brian was so helpful when I was deciding on whether to trade in my 2017 530 BMW for a new one or not. My calls were returned promptly and provided any information that I needed to make my decision. He trade in my 2017 530 BMW for a new one or not. My calls were returned promptly and provided any information that I needed to make my decision. He has a great attitude and there was no hardcore pressure. I've go out of my way to use Ott's because of their wonderful customer service and the way they keep you updated on what is going on with your vehicle while being serviced. I definitely recommend Otto's for a new car purchase and service! More

Scott Gately is always a pleasure to work with. He's prompt in returning calls, extremely knowledgeable, and makes the sales process easy (four times now). Otto's BMW will always be my dealership o He's prompt in returning calls, extremely knowledgeable, and makes the sales process easy (four times now). Otto's BMW will always be my dealership of choice. More

The dealership staff was courteous, prompt, and capable. The atmosphere is airy and comfortable. I visited more than once with my 8-year-old son, and he was made to feel as welcome as I was. Brian was su The atmosphere is airy and comfortable. I visited more than once with my 8-year-old son, and he was made to feel as welcome as I was. Brian was superb - knowledgeable, professional yet friendly, flexible and fair. Thanks, Brian! This was my second experience with this dealership across a few years, and both experiences were excellent. More

Thanks Justice for holding the BMW for me. I appreciate the deal Ottos was able to provide the deal Ottos was able to provide More

The salesman Justice was professional and was knowledgeable about the product h and upfront with me knowledgeable about the product h and upfront with me More

Zero pressure sale experience. Everyone is super friendly and professional. The place is clean, modern, spacious. The most impressive dealership I've ever been to. and professional. The place is clean, modern, spacious. The most impressive dealership I've ever been to. More