BMW of West Chester

Made the trade in process quick and easy of my SRT Durango with competitive trade in money and placed me in my first BMW x3m competition! Lauren was both extremely professional, while also practical Durango with competitive trade in money and placed me in my first BMW x3m competition! Lauren was both extremely professional, while also practical and funny. It was a pleasure to work with someone who genuinely cared about making the process easy for her clients. Thanks, Lauren! More

Joe is has been my service specialist for many years now and because of his professionalism, commitment to service, knowledge-base, efficient problem solving skills and people skills I have been and will al and because of his professionalism, commitment to service, knowledge-base, efficient problem solving skills and people skills I have been and will always use this dealership to service my BMW. A recent incident where I had trouble with my loaner car, I was in awe how quickly he had my car towed and a new loaner delivered to get me out of a very stressful situation. I wish him continued success and congratulate Otto's for having such an amazing Service Specialist. Moreover, I always have the confidence taking my car to this dealership because I know they do a superb job timely and cost effectively. More

The buying experience was very pleasant and not a hard sell. Justice did a very good job of walking me through the various features of my new car. sell. Justice did a very good job of walking me through the various features of my new car. More

Robert was professional from beginning to end and a pleasure to work with! It was always my dream to own a BMW and he made my first experience a memorable one! We communicated via email and phone most pleasure to work with! It was always my dream to own a BMW and he made my first experience a memorable one! We communicated via email and phone most of the transaction since I was driving over an hour and half away. Robert made the transaction as simple and stress free as possible! Thank you BMW Otto for the great experience! I will be back. More

I recently purchased a BMW at Otto's BMW of West Chester. I have always had excellent service at Otto's BMW of West Chester. Everyone is so professional and friendly. Ian Martin was very helpful with helpin I have always had excellent service at Otto's BMW of West Chester. Everyone is so professional and friendly. Ian Martin was very helpful with helping me make my purchase. You are more than a customer. They treat you like part of the family. More

Had a wonderful purchase experience with Ottos BMW And Scott. Saw the vehicle Tuesday was able to make the purchase by Friday with no haggling or unpleasantries. Scott truly made this experience smooth an Scott. Saw the vehicle Tuesday was able to make the purchase by Friday with no haggling or unpleasantries. Scott truly made this experience smooth and stress free More

We had a Zoom call w. Scott to order my 2022 X4 and was very easy. Scott is extremely knowledgeable about BMWs and true professionals. He made the buying process super e Scott to order my 2022 X4 and was very easy. Scott is extremely knowledgeable about BMWs and true professionals. He made the buying process super easy. When my car was ready to pick up, Scott had the paperwork all ready and we were in and out in approximately 30 minutes. Scott was a pleasure to work with and is highly recommended! More

Robert Madden did a great job communicating with me from the very start of a web click. He and his team did a very fair evaluation of my two trade in cars. He is very personable and easy to work with. He d the very start of a web click. He and his team did a very fair evaluation of my two trade in cars. He is very personable and easy to work with. He did a great job providing me information and getting me set up even on his day off. More

Excellent and very thorough in getting me my Black Vermillion. Brian is fantastic. I absolutely love the vehicle and the service all throughout made it easy and enjoyable. Once again, Brian’s service Vermillion. Brian is fantastic. I absolutely love the vehicle and the service all throughout made it easy and enjoyable. Once again, Brian’s service is outstanding. He is purpose driven! More

I must say the Ottos once again proved to me why they are a fantastic organization and why I have enjoyed bringing my BMWs to them over the last 20 years. I had an unfortunate experience recently but Lisa T a fantastic organization and why I have enjoyed bringing my BMWs to them over the last 20 years. I had an unfortunate experience recently but Lisa Thompson, the General Manager quickly intervened to rectify it for me. She made several phone calls to help. Thanks! More