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BMW of West Chester
West Chester, PA
2,702 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,702 reviews
December 24, 2004
I dont really feel like typing a whole lot cause I dont wanna relive the situation....<br>But basically my car stinks(BRAND NEW 2004 bmw325ci) its a lemon noone wants to replace it for me....I have it brou wanna relive the situation....<br>But basically my car stinks(BRAND NEW 2004 bmw325ci) its a lemon noone wants to replace it for me....I have it brought it into the shop about 6 times in 9 months for service....<br>Took my car into this dealership for service (needs like 5 things replaced) The dealership scratched my paint and DESTROYED my rims..after about 2 hours of yelling and a call to the state police..the District Manager shows up and agrees to fix the rims and detail the car... It been in the shop for over a week now, and the only contact I have with the service dept. for status updates ARE FROM MYSELF CALLING THEM.... Terrible... More
by 2k4bimmer
Employees Worked With
STEVE
August 01, 2004
I had a wonderful experience with this dealership. As a first time customer and a customer with very little knowledge of the BMW, the salesman Adam was very helpful. He gave me the BMW101 class like a col first time customer and a customer with very little knowledge of the BMW, the salesman Adam was very helpful. He gave me the BMW101 class like a college instructor. He never pressured me into buying a car and he did not take advantage of the fact that I only had limited knowledge of the product that I was inquiring about. I bought a 2000 BMW 328I off the used car lot. I got a great price on a really good vehicle. I ended up with more extras in the car than I ever imagined. I never felt ripped off by the dealer like I had been in the past with other dealerships. My car has been great and I will always drive a BMW. Otto's BMW will always have my business and I would recommend this dealership to anyone looking to buy a car. More
by ponderosa
Employees Worked With
Adam
