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BMW of West Chester

West Chester, PA

4.8
2,873 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,873 reviews

April 15, 2018

My new M2! It was a pleasure doing business with Otto's BMW dealership. I worked with Scott Gately who made the transaction extremely smooth and kept me updated More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony - tires/parts
Apr 16, 2018 -

BMW of West Chester responded

Thank you for your complimentary words for Scott. Happy to hear he was able to a great experience for you. Enjoy the spring driving season in your M2!

April 12, 2018

Could Not Have Gone Smoother! A single phone call to the dealership with one return call from Scott to accept my offer got things rolling. Within 3 hours I was at Otto's. Scott was More

by Ezradams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2018 -

BMW of West Chester responded

Outstanding! We are happy to hear Scott was able to assist in getting everything together for you quickly and efficiently. Thanks again for choosing Otto's.

April 11, 2018

A distinctly enjoyable buying experience This was a very enjoyable experience evidenced by the excellent customer service provided by Elena V(with an assist by Wilmer R). Elena was knowledgea More

by FITZMAXIMUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elena Visanescu
Apr 11, 2018 -

BMW of West Chester responded

We're so pleased to hear Elena, Wilmer and Brian were able to provide the assistance you needed to make the delivery of your M3 a memorable experience. Enjoy the long awaited spring driving season.

April 09, 2018

Very unique buying experience I have purchased many vehicles since 1980 (for myself, wife, and kids) and several experiences have been quite good. My recent experience with Otto's More

by Jack W
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2018 -

BMW of West Chester responded

Outstanding! We are delighted to hear that Scott was able to deliver the sales experience to find the right X3 for you. Thank you for choosing Otto's BMW.

April 09, 2018

Preowned car purchase I came in to see a preowned Mercedes and worked with Ian. After looking at similar cars at other dealerships, it was a pleasure to work with Ian and f More

by Newbenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2018 -

BMW of West Chester responded

Easy, without hassle is the way we like to do business, Great to Ian was able to assist you so effectively. Thanks for choosing Otto's.

April 07, 2018

Excellent professional service! This is the fifth Certified pre-owned 7 series BMW we have purchased, four of them through Otto's BMW and the last three working with Justice Mogano. More

by Debbie btqr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2018 -

BMW of West Chester responded

Thank you for being a long time member of the Otto's BMW family. Once again we are delighted to hear that Justice was able to find the 7 series that best suited you needs.

April 05, 2018

Salesman. In all my years of car purchases, I finally found a professional in Scott Gately. He went to great lengths to get the car I wanted at a fair price and More

by Lou I
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2018 -

BMW of West Chester responded

Outstanding! Thank you for your terrific compliments for Scott's ability to deliver the great experience you were looking for. We truly appreciate your business.

April 04, 2018

Great buying experience!! I have purchased or leased 7 vehicles from Otto’s BMW since 1997. Three of those transactions were handled by Heath Cameron. He is a consummate profes More

by AdamC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heath Cameron
Apr 04, 2018 -

BMW of West Chester responded

Thank you for your long time loyalty to Otto's and your wonderful compliments for Heath. We could not be more pleased. Your confidence means a great deal to us.

April 03, 2018

Used Car Purchase The whole process and choice was very easy with the help of Heath Cameron. When i arrived to sign the papers for the Used Car i was greeting by many o More

by driving bean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heath Cameron
Apr 03, 2018 -

BMW of West Chester responded

Outstanding! Thank you for your complimentary words for Heath and our sales/finance team . Many thanks for choosing Otto's BMW.

April 03, 2018

THE BEST!!! My wife and I recently purchased our third BMW from Otto’s and in particular, from our Sales Advisor Scott Gately. In our humble opinion, Scott is on More

by Thierry21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2018 -

BMW of West Chester responded

Excellent! Thank you for your recognition of Scott and his efforts to help you find the best BMW for you. Enjoy the spring driving season!

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