BMW of West Chester

Highly recommend Otto’s & Heath Cameron I was not planning on buying another car anytime soon but my 2009 BMW 128i wasn’t going to pass state inspection and would cost me almost as much to f I was not planning on buying another car anytime soon but my 2009 BMW 128i wasn’t going to pass state inspection and would cost me almost as much to fix it as it was worth so I realized it may be time to start thinking about my next car. I had my 128i for 9 years and it was a reliable, beautiful car but it’s not practical for kids, dogs, or hauling anything more than a large suitcase. I knew I wanted to get another BMW that I could grow into so I spoke to Kevin in the service department at Otto’s and told him I’d like to come in to talk to someone in sales. He asked me if there was anyone specific I’d like to talk to, I said no, and he highly recommended Heath Cameron. I made an appointment, went to Otto’s and met Heath. He asked me what I was looking for, I gave him my parameters, and he really listened to me. He only showed me cars that fit what I was looking for. Heath’s selections were all gorgeous cars, they all met my requirements, and Heath did not push me toward any one car (there was no “this car has been on the lot too long and I’ll do anything to convince someone to take it”). He was very respectful, not at all pushy, and answered all my questions. We took 2 cars out for a test drive - one on the high end of my budget and one on the low end. Of course I fell in love with the more expensive one! But I wasn’t ready to sign any papers that day, and I told Heath that I wanted to do my due diligence and shop around. He, again, was incredibly kind and respectful. He gave my all the info on the car, and told me that I could text him if/when I decided I wanted him to hold the car. I went to NJ and test drove more cars. None of them lived up to the 328i GT so I texted Heath on Saturday and asked him to hold the car. He obliged. I came in Monday and Heath had everything ready to go. He even found out there was a tiny cut in one of the run flat tires so he made sure the tire was replaced before I left. The paperwork was a piece of cake - he had emailed me info over the weekend to allow me to get my insurance setup, and he was in constant contact with me throughout the entire process leading up to me coming into Otto’s to sign the final paperwork. The service personnel, Kevin and Melissa, were also really helpful and full of useful info throughout this entire process. Before I drove off, Heath even showed me how to adjust my mirrors to eliminate blind spots! I knew he was done at 5:00 but he stayed later than he needed to just to make sure I felt 100% confident. I can’t describe how much I was DREADING having to buy another car, but Heath, Kevin, and Melissa made the experience really enjoyable. I highly recommend Otto’s, but specifically Heath, for anyone looking to purchase a BMW in the Philly area. THANK YOU, HEATH! I love my car :) More

Very professional! Our advisor Heath was excellent through out the process. He was very quick to respond to questions and worked to find discounts I was not aware I was Our advisor Heath was excellent through out the process. He was very quick to respond to questions and worked to find discounts I was not aware I was eligible for. The delivery was quick and easy. I would use Otto’s any time for my BMW needs. All of the staff was very friendly and they seemed to really enjoy what they were doing. More

Wonderful service, great car This is my second bmw from Otto’s and I won’t go anywhere else. Service is spectacular, especially from Scott Gately who not only has extensive knowle This is my second bmw from Otto’s and I won’t go anywhere else. Service is spectacular, especially from Scott Gately who not only has extensive knowledge on the features but actually cares about his clients and listens! Wonderful service with a smile (and crazy socks). Highly recommend Otto’s and Scott. More

Friendly Service Friendly, knowledgeable, and responsive staff made my buying experience easy and a total pleasure. I would come back to Otto’s anytime I wanted to buy Friendly, knowledgeable, and responsive staff made my buying experience easy and a total pleasure. I would come back to Otto’s anytime I wanted to buy another car. Service on my old BMW is consistently great here too. More

Wonderful buying experience Just purchased a 2015 3 series from Otto’s BMW. Elena was amazing from beginning to end. Had a smooth and hassle free experience. Would highly recomme Just purchased a 2015 3 series from Otto’s BMW. Elena was amazing from beginning to end. Had a smooth and hassle free experience. Would highly recommend to anyone looking to purchase a BMW around the chester county area. More

Best car buying experience ever My recent buying experience with Scott Gately at Otto's BMW was hands down the best car buying experience I have had. Scott was professional, low-pre My recent buying experience with Scott Gately at Otto's BMW was hands down the best car buying experience I have had. Scott was professional, low-pressure, straight forward and friendly. The trade in,, new car pricing and financing rate were all very fair and exceeded my expectations. The buying process was smooth, hassle free and quick. My new used car was delivered quickly and in great condition. I would highly recommend Otto's and specifically Scott to any one interested in a BMW. More

Excellent experience Just purchased my second BMW from Heath Cameron at Ottos BMW. Heath was patient and worked with me to find the perfect vehicle for me. Great customer Just purchased my second BMW from Heath Cameron at Ottos BMW. Heath was patient and worked with me to find the perfect vehicle for me. Great customer service and a great car! More

Great Genius service! Had a great Genius appointment with Brian Menda last weekend to learn about the technology in my new BMW. As this is not my first BMW many of the feat Had a great Genius appointment with Brian Menda last weekend to learn about the technology in my new BMW. As this is not my first BMW many of the features are already familiar, but Brian was still able to teach me many new things and answer all my questions. He’s very knowledgeable and great at tailoring the information to the knowledge level of the owner. Highly recommend taking the time for this appointment! More

I8 Roadster Just purchased my fourth car from Ottos and my third from Heath Camron I can always count on Heath to take care of all of the details. Buying has alw Just purchased my fourth car from Ottos and my third from Heath Camron I can always count on Heath to take care of all of the details. Buying has always been a simple and hassle free experience No surprises no issues just a happy customer As always the geniuses were there to answer all my questions and help with tips so I can enjoy my new Bmw More

Ian Martin at Otto's BMW is a fantastic sales professional! I am a returning customer to Otto's BMW. Recently, I leased a BMW 3 series. Ian Martin was my client advisor. Ian is a fantastic sales professional I am a returning customer to Otto's BMW. Recently, I leased a BMW 3 series. Ian Martin was my client advisor. Ian is a fantastic sales professional: knowledgeable, friendly, and completely focused on providing the BEST customer experience. Ian answers all questions and provides great insights regarding how to best enjoy the BMW driving experience. I recommend Ian Martin to anyone who wants to be the proud owner of a BMW; the Ultimate Driving Machine! More