BMW of West Chester

Excellent Experience I previously leased a 2 series from Ian three years ago and recently turned it in and subsequently purchased a pre owned 3 series. I have nothing but I previously leased a 2 series from Ian three years ago and recently turned it in and subsequently purchased a pre owned 3 series. I have nothing but positive things to say about each experience. Ian was friendly, helpful and went out of his way to make them easy and relaxed interactions. I have dealt with other BMW dealerships and Client Advisiors in the past and would not go to another individual to purchase or lease a vehicle from other than Ian. More

Best car buying experience ever. The minute I walked thru the doors of Otto's BMW I knew I had found a new home. I was greeted politely, offered water and shown where to wait to be se The minute I walked thru the doors of Otto's BMW I knew I had found a new home. I was greeted politely, offered water and shown where to wait to be see. Then we were introduced to Ian Martin. He was so very patient with me and answered every question that arose. Upon pick up of my car I was once again greeted by friendly faces. Ian walked me through my new BMW and took the time to answer any questions and told me the process to return for more hand holding with any new questions that should come about. If I could give Ian Martin and Otto's a thousand star review I would! I will encourage anyone I know who is in the market for a new BMW to visit Otto's. They will not regret it. More

The entire process from start to finish was fantastic! Every interaction from initial interaction, search, negotiations, buying, Genius experience and follow up was value add, pleasant and professional. G Every interaction from initial interaction, search, negotiations, buying, Genius experience and follow up was value add, pleasant and professional. Great job to the entire team at Otto's WC! More

Satisfactory experience! Everyone was very knowledgeable and friendly during the sales process. I especially appreciate the "genius tech service" and particularly Brian Menda Everyone was very knowledgeable and friendly during the sales process. I especially appreciate the "genius tech service" and particularly Brian Menda who is incredibly good at his job. Bradley Hoffman made the final sales process very efficient and pleasant. More

Certified Pre-Owned Purchase I leased a 4 series from Ian Welsh three years ago, just turned it in and bought a pre-owned 4 series. Ian is personable, to the point, and willing to I leased a 4 series from Ian Welsh three years ago, just turned it in and bought a pre-owned 4 series. Ian is personable, to the point, and willing to make a deal. Every interaction I have had with him has been positive. When it is time to trade in my bought 4 series I will not hesitate to call Ian and try to make another deal on my next car. Thanks Ian! More

Big fan of the Independent, Family Owned, Dealership! I have been a loyal customer of Otto's for several years, now. There is a reason why I just picked up my seventh car from them. I appreciate the fam I have been a loyal customer of Otto's for several years, now. There is a reason why I just picked up my seventh car from them. I appreciate the familiar, yet professional, treatment I receive when obtaining a new car or getting service performed in their impressive shop. It's nice that there still are family owned and operated dealerships in the area. Heath Cameron has been great to work with over the years. He has helped me navigate the "European Delivery" process -an experience like no other. If you're going to get a BMW, what better way than to take possession of it in Munich, Germany, and tear up the Autobahn for few weeks. (My car really can do 155 mph!) It's also nice to test the knowledge of BMW Genius, Brian Menda and shop manager, Chris Clayton. The whole team really does know there business. I am happy to recommend Otto's More

Best sales to service Justice was great to work with during the sales process! I did most of my sales activity via email which fits with my busy schedule. This was my 4th Justice was great to work with during the sales process! I did most of my sales activity via email which fits with my busy schedule. This was my 4th purchase experience with Ottos and it gets better every time. I would definitely recommend Justice and Ottos to anyone. More

Certified Pre-owned Purchase Otto's was one of three dealers with the exact certified pre-owned (CPO) vehicle I was interested in. Otto's was the closest so I used Otto's to take Otto's was one of three dealers with the exact certified pre-owned (CPO) vehicle I was interested in. Otto's was the closest so I used Otto's to take the car out for a spin. Not only did I fall in love with the car, but I appreciated the respect and sincerity Ian Welsh provided my wife and I, so I took my business to Otto's. Otto's was price competitive and supported negotiation via email for those who don't have the flexibility to meet in person after the test drive. During the closing process they were open with all the optional service and warranty packages and were respectful of our choices and efficient in the processing. We had a great upfront experience with our purchase and we hope the car delivers the same joy and quality I experienced on day one over the life of the vehicle. We would highly recommend Otto's and Ian Welsh for your next CPO purchase. More

Excellent Service If anyone is looking to purchase any BMW and wants great service ask for Ian Martin! I ordered an BMW X3 M40i with specific options. Ian made my car e If anyone is looking to purchase any BMW and wants great service ask for Ian Martin! I ordered an BMW X3 M40i with specific options. Ian made my car experience painless! He answered all my questions, kept me up to date during the build process and gave me a great deal! Thank you Ian! More

New Car Purchase I recently purchased a 5 series from Otto's. I always heard great things about them. I wasn't disappointed from my experience. I went up there to "loo I recently purchased a 5 series from Otto's. I always heard great things about them. I wasn't disappointed from my experience. I went up there to "look" at a vehicle in hopes of trying to figure out what car I was going to buy. After 4 hours, lol, my husband and I walked out with a contract in our hands. Justice, our salesman, was awesome. He really worked with us to get what we wanted. Their showroom is state of the art. My car was the only one sitting in the "pickup" area . The BMW "genius" as they're called, thoroughly and patiently went over the car with me. Once I pulled out, I felt as though I had always owned one. Today, a week later, I received a follow up call to see how we're making out. Thanks, Otto's for all your help with the sale from beginning to end. More