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BMW of West Chester

West Chester, PA

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Employees
Reviews
Vehicles
4.8
4,244 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 4,244 reviews

June 15, 2023

Dealership was able to get me in due to puncture in tire. They had to order the tire and was back on the road the following day. More

by jbkruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline
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Jun 15, 2023 -

BMW of West Chester responded

We're pleased to hear we were able to assist you promptly with your unexpected service needs. Thank you for choosing BMW of West Chester.

June 15, 2023

Tech was very straightforward and seem to have knowledge. He was respectful and courteous and answered my questions. More

by dvmoody2552
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Fritz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2023 -

BMW of West Chester responded

We are happy to hear you were pleased with the courteous and respectful assistance delivered by our service team. Many thanks for choosing BMW of West Chester.

June 15, 2023

Mellisa was great to work with. Inspection done in timely matter. Still waiting on a back ordered part to come in. More

by wrk3888@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2023 -

BMW of West Chester responded

We are happy to hear you enjoyed working with Melissa. At this time the needed part is still on backorder. We will reach out as soon as it becomes available. Thanks for choosing BMW of West Chester!

June 15, 2023

Super helpful and knowledgeable staff, but super long wait for an oil change (four hours) ugh More

by ZANTHEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
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Jun 15, 2023 -

BMW of West Chester responded

We are pleased to hear you found our service team helpful and knowledgeable. We appreciate your patience while we performed you oil change and other maintenance items due along the your tire rotation. Thank you for choosing BMW of West Chester.

June 15, 2023

Service was prompt, and they took care of my travel making it possible to do the service More

by IAN.SCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold
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Jun 15, 2023 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the prompt and efficient assistance provided by our service team. Many thanks for choosing BMW of West Chester!

June 15, 2023

They were swamped with cars to service, but they still got to my car with a short delay. Craftsmanship was excellent as always. They have figured out many difficult problems for me, over the last 10 year More

by snyderdavidp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2023 -

BMW of West Chester responded

Thank you for being a valued customer over the past decade and thank you for choosing BMW of West Chester!

June 15, 2023

Chris Clayton is an outstanding Service Manager and should be recognized for his expertise and experience. More

by odipaco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2023 -

BMW of West Chester responded

Thank you for your outstanding compliments for Chris and thank you for choosing BMW of West Chester!

June 15, 2023

Started poorly by not having car ready when promised but ended well due to service person More

by JR.CLEMENTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2023 -

BMW of West Chester responded

We're pleased to hear Melissa was able to provide a satisfactory outcome to your visit. Many thanks again for choosing BMW of West Chester!

June 15, 2023

The service department @ BMW of West Chester never seem to disappoint. Special thanks to Bill in service, and Jake the technician for always taking care of us. More

by RIXRIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Zimmerman
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Jun 15, 2023 -

BMW of West Chester responded

Thank you for your recognition of Bill and Jake and thank you for choosing BMW of West Chester!

June 15, 2023

Been going here for years. This dealership does a good job taking care of their customers. More

by dtahshome
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2023 -

BMW of West Chester responded

We are thrilled to hear you continue to be so pleased. Many thanks from all of us at BMW of West Chester!

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