BMW of West Chester

Great experience with no pressure. Ian Martin was very professional and had a no pressure approach. He was responsive to what we wanted instead of what he wanted to sell us. Dealership Ian Martin was very professional and had a no pressure approach. He was responsive to what we wanted instead of what he wanted to sell us. Dealership is going thru an extensive renovation which subtracted from the overall experience, however, the overall experience was still very good. When we were picking up my wife's new 440i, they had my X5 washed. Great service and nice touch for an upscale dealership. Definitely continue to by my BMW's here. More

Great Experience From the moment we walked in to browse til the moment we drove out with our x3, Tom's no pressure demeanor and limitless time to discuss options great From the moment we walked in to browse til the moment we drove out with our x3, Tom's no pressure demeanor and limitless time to discuss options greatly helped us. Everyone was welcoming and I'm looking forward to my first personal class to help me enjoy all the technology! More

Not happy with my experience Waste of time. No problems with tom but dont like the tactics ised. They advertise good prices but offer much less than wholesale price for trade in h Waste of time. No problems with tom but dont like the tactics ised. They advertise good prices but offer much less than wholesale price for trade in hoping a customer is stupid enough to cave in.. While i was waiting for the salesman to price my tradein, i also had the unfortunate experience of listening to two different salesmen berating their clients. One of them very rude to the customer telling him to make his mind up and the other on the phone telling a client that if he cant make a 1000 on a deal, it is not worth his time. Do not waste your time with this dealership. More

Very Helpful I was stranded near this BMW location with flat tire. It was late and bill had almost no staff. He went out of his way to talk to his staff to stay an I was stranded near this BMW location with flat tire. It was late and bill had almost no staff. He went out of his way to talk to his staff to stay and Jake was kind enough to say yes. Overall, a great experience. Thank you Bill and Jake Zimmerman for your help. More

Not willing to deal-consistently higher than other dealers It's no news that BMW sales are in a slump & that the manufacturer is pushing their dealerships to boost sales. The laws of supply & demand don't appl It's no news that BMW sales are in a slump & that the manufacturer is pushing their dealerships to boost sales. The laws of supply & demand don't apply at Otto's. Don't expect a good deal from them. In fact, they are usually the most expensive when doing price comparisons. Save money, go elsewhere. More

Wonderful experience This was my first purchase of a BMW vehicle and I was very pleased by how professional the whole staff was toward the purchase of my X3. There was als This was my first purchase of a BMW vehicle and I was very pleased by how professional the whole staff was toward the purchase of my X3. There was alsolutely no pressure at any time and I was very happy with the transaction which included a trade. A few weeks after I purchased my vehicle , I meet with Dallas Reynolds from Otto's for an encore review of the X3, wow, there was so much that I learned in that hour with Dallas! A special thank you to Wilmer Rodriguez, the sales manager who was excellent and very easy to work with. I am very happy to be art of the Otto's BMW family. My Best, Rick Monterosso More

Awesome experience from sales to customer service A great experience purchasing a BMW 325i. A great, personal experience from stepping into the dealership through the follow-up and meeting with the B A great experience purchasing a BMW 325i. A great, personal experience from stepping into the dealership through the follow-up and meeting with the BMW Genius! More

Worst Service experience I have been visiting Otto's BMW since 2014 thinking I will get other Employee than Beth. I told last year its time to replace brake pads and as usual I have been visiting Otto's BMW since 2014 thinking I will get other Employee than Beth. I told last year its time to replace brake pads and as usual she responded its good, now My brake pads got rusty just after buying new car and less than 3 year old. Never listens to customer. Today was my last day here. If you ask for regular warranty covered items that needs to be replaced she rejects them and Today I have to pay big to replace some of the parts because Brake pads were not replaced when I asked for. More