BMW of West Chester

Excellent Service If anyone is looking to purchase any BMW and wants great service ask for Ian Martin! I ordered an BMW X3 M40i with specific options. Ian made my car e If anyone is looking to purchase any BMW and wants great service ask for Ian Martin! I ordered an BMW X3 M40i with specific options. Ian made my car experience painless! He answered all my questions, kept me up to date during the build process and gave me a great deal! Thank you Ian! More

BMW 530 I have had several Bmw’s and this is the 3rd one from Ottos. I have worked with Scott Gately on all of these cars. He makes the experience painless a I have had several Bmw’s and this is the 3rd one from Ottos. I have worked with Scott Gately on all of these cars. He makes the experience painless and time efficient. Scott knows that his customers don’t want the run around or to be constantly haggling on the price. We discussed what I wanted and worked together to make it happen. Additionally, when you come pick the car up, the paper work is minimal with no pressure on upselling as your time is valauable. Also, if you are returning a BMW, the turn in process is effortless, thanks to Scott and Wilmer. I have referred friends and family to Scott and Ottos and will continue to do so. Thank you, my new BMW is the best one yet. More

Great service and improved facility Excellent service as always along with its new and improved facility. It has been a great pleasure to work with account manager Scott Gately, highly r Excellent service as always along with its new and improved facility. It has been a great pleasure to work with account manager Scott Gately, highly recommended! More

Best BMW yet! I have purchased now 8 BMW’s, all through Otto’s BMW and all through Scott Gately. Without question, each and every time, perfection. Scott listen I have purchased now 8 BMW’s, all through Otto’s BMW and all through Scott Gately. Without question, each and every time, perfection. Scott listens, makes recommendations based on my wife and I’s needs, never tries to upsell into something we do not need. Paperwork is always prepared ahead of time, taking no more than a few minutes to complete. Scott is very friendly and professional, making buying a BMW what it should be, fun exciting and memorable. Look forward to doing more business with Scott and Otto’s in the future! More

Straight forward Scott Gately was my sales rep. Transaction was done entirely by email and phone as I was living in China up until last week. Scott was very efficient Scott Gately was my sales rep. Transaction was done entirely by email and phone as I was living in China up until last week. Scott was very efficient and straight forward, I highly recommend him if you are in the market. More

Wonderful Experience Working with Justice and the team at Otto's for our first European experience was truly wonderful. We feel and are treated like celebrities once we wa Working with Justice and the team at Otto's for our first European experience was truly wonderful. We feel and are treated like celebrities once we walk through the doors of this dealership. We absolutely love our new BMW Hybrid. We would highly recommend Otto's BMW. More

Heath Cameron rocks!! Heath Cameron rocks. This is my second purchase using Keith. He is honest, resourceful and very pleasant to deal with during the whole process. He has Heath Cameron rocks. This is my second purchase using Keith. He is honest, resourceful and very pleasant to deal with during the whole process. He has definable earned respect among me and my friends in the BMW Car Club. More

Excellent Experience I highly recommend Ottos. Scott Gately was awesome and had everything ready for me when I arrived. The car was immaculate, and I couldn't be happier I highly recommend Ottos. Scott Gately was awesome and had everything ready for me when I arrived. The car was immaculate, and I couldn't be happier. What a great experience. More

Great working with Scott! Scott Gately was great to work with. The whole process was efficient and hassle free. I was given a fair value for my trade and was treated with great Scott Gately was great to work with. The whole process was efficient and hassle free. I was given a fair value for my trade and was treated with great customer service by every one of Scott's associates I spoke to while at ottos. We agreed upon the sale and returned a few days later to complete a few minutes worth of paperwork. We both enjoyed taking possession of the car after being fully detailed in a glass room. I will be recommending Scott to friends and family who may be shopping for a BMW. This is how the BMW experience should be. Absolutely first class customer service! More

Superior experience My recent purchase at Otto was truly an enjoyable experience. Ian Martin was exemplary in his professional manner and expertise. He was accommodating My recent purchase at Otto was truly an enjoyable experience. Ian Martin was exemplary in his professional manner and expertise. He was accommodating and more than willing to do whatever possibke to ensure our satisfaction . I would definitely return when I am desiring a new vehicle. Ian is a valuable asset to the team at Otto BMW. Best regards, Daniel More