BMW of West Chester

Encore Genious and purchase experiences -excellent Raheem and Brian provided an enjoyable and informative session. All of our questions were answered in a friendly and professional manner. Thanks als Raheem and Brian provided an enjoyable and informative session. All of our questions were answered in a friendly and professional manner. Thanks also to Ian and Wilmer for arranging all of this and making the purchase of my BMW a stress free and wonderful experience. More

Pre-owned vehicle purchase experience Great dealership and Scott Gately is the best! His follow-up is always timely and his expertise is unmatchable. Always a pleasure working with him a Great dealership and Scott Gately is the best! His follow-up is always timely and his expertise is unmatchable. Always a pleasure working with him and his team. 5 stars! More

Awesome Dealership & Sales personnel I attended the special event yesterday, since I am now a three-peat customer. I have purchased 3 vehicles from Scott Gately, and each experience has I attended the special event yesterday, since I am now a three-peat customer. I have purchased 3 vehicles from Scott Gately, and each experience has been enjoyable. This most recent one has been no different! Scott is awesome, and everyone at Otto’s has always gone above and beyond when I have been to the dealership! I choose Otto’s even though I have a BMW Dealership within minutes of me. That should speak volumes. This visit, I had the distinct pleasure of also working with Brian Menda. Brian was very knowledgeable and enthusiastic about the new BMW X3! It was truly another enjoyable experience at Otto’s!! More

Otto’s BMW and Scott Gately My second BMW acquisition w/Scott & Otto’s in the past month. Scott is the best- extremely professional, hardworking and always goes the extra mile. T My second BMW acquisition w/Scott & Otto’s in the past month. Scott is the best- extremely professional, hardworking and always goes the extra mile. Thank you again Scott. More

Great Experience I really enjoyed my experience at Otto’s BMW. Justice was great and made the process simple and easy for me and my family. I’ll definitely be back f I really enjoyed my experience at Otto’s BMW. Justice was great and made the process simple and easy for me and my family. I’ll definitely be back for my next car. More

Excellent My experience was excellent. The dealership is beautiful and everyone we encountered was very professional. The transaction was seamless and easy, we My experience was excellent. The dealership is beautiful and everyone we encountered was very professional. The transaction was seamless and easy, we weren't sitting there for hours. We got a great trade in price for our old car. More

Another Excellent Experience at Otto’s BMW We have now purchased or leased 6 BMWs from Otto’s, all new ones. Our experience with the sales department has always been great. Kevin Mahoney was ou We have now purchased or leased 6 BMWs from Otto’s, all new ones. Our experience with the sales department has always been great. Kevin Mahoney was our sales representative for several years, but we switched to Justice Morgano when Kevin was promoted to Sales Manager. Both Kevin and Justice are bright, diligent, cooperative, knowledgeable, and well organized. They work hard to provide the best deals and discounts. Justice provided excellent guidance and service to us during our last purchase. He is always a great pleasure to work with, along with Kevin. More

Best BMW Sales Rep Scott Gately makes buying a BMW effortless. Extremely patient, knowledgeable and readily available to address every concern you may have. We had been Scott Gately makes buying a BMW effortless. Extremely patient, knowledgeable and readily available to address every concern you may have. We had been on the market for almost a year but could not find the right vehicle or right dealership. A chance encounter with Scott is all we needed. In a short period after a test drive, him answering questions about the vehicle and fashion - (shoes) our minds were up. We were enamored by his non pushy attitude (unlike some other places we had visited) making us feel like we had been friends for a long time. Even after the purchase, he’s been great emailing or calling to address all our concerns. More

Sales and Service Scott Gately was very personable and caring and made the sales process efficient and effortless. He went above and beyond any sales person we've ever Scott Gately was very personable and caring and made the sales process efficient and effortless. He went above and beyond any sales person we've ever encountered. He took ownership after the purchase and made sure that we were consistently satisfied especially with the trunk noise we experienced during our test drive and after the purchase. Although the problem is not yet fixed both Scott and Bill at service treated us like you would be expected to be treated purchasing this caliber of vehicle and is seeing the issue through. More

Raheem Barnett was great in his service and assistance I called Otto's last evening while driving since my turn signals were not working as they should have been. Raheem answered the phone and I was very I called Otto's last evening while driving since my turn signals were not working as they should have been. Raheem answered the phone and I was very happy because it was after 6 pm and I was not sure anyone would answer. He then spent the next 15 minutes meticulously going through what I should do and to fix the signals and it worked!!! He is a gentleman and a BMW scholar. I am very thankful for the help and this is why I buy from and send friends to BMW to buy. As a matter of fact I sent a colleague to OTTOS BMW two days ago and he bought a great car too. Thanks again for great service!! More