BMW of West Chester

Great service from Ian Martin! My wife and I were very happy with the attention, professionalism and dedication we received from Ian Martin. We also want to thank Raheem Barnett for My wife and I were very happy with the attention, professionalism and dedication we received from Ian Martin. We also want to thank Raheem Barnett for all the useful tips during our X1 test-drive and Chad Wood for the attention and patience with all the paperwork. This is our first BMW and of course we already knew it's a great car, but the attention and level of service we saw from everyone at Otto's BMW West Chester really make a difference. I definitely recommend this dealer. More

The greatest experience ever for me Heath was the best ever. Heath was so great in selling and showing me all about the car. I would tell everyone to ask for him. He made my experience so easy. He explain eve Heath was so great in selling and showing me all about the car. I would tell everyone to ask for him. He made my experience so easy. He explain every detail and was very organized. He did a wonderful job! More

What a car! Great car. Don't pretend to know all the technology. Many thanks to Kevin and Justice. This puppy moves! Travel to New Brunswick on Friday and I am su Great car. Don't pretend to know all the technology. Many thanks to Kevin and Justice. This puppy moves! Travel to New Brunswick on Friday and I am sure it will be a pleasure. More

Excellent customer service I recently bought another BMW from Otto's, working with Heath Cameron. As with the previous cars I purchased from Heath, this was a European delivery I recently bought another BMW from Otto's, working with Heath Cameron. As with the previous cars I purchased from Heath, this was a European delivery, and Heath is knowledgeable about the process and did a great job of doing the extra work that a European pick up can require. On my return, Raheem Barnett did a thorough job of taking me through the details of the software platform for the 430xi, and it is even better than the previous version. Thank you Heath and Raheem! More

Best Car Buying Experience This was my first experience buying in the luxury car market. I was very impressed with the friendliness of the staff. Everyone made me feel welcome. This was my first experience buying in the luxury car market. I was very impressed with the friendliness of the staff. Everyone made me feel welcome. I got a fantastic deal on my car and the car buying process was pressure-free. Thank you Ian and Wilmer. I Love My BMW! More

Great Experience!! Thanks to Otto’s BMW and Heath Cameron for making my purchase an enjoyable experience!! I highly recommend purchasing your new car from Heath Cameron! Thanks to Otto’s BMW and Heath Cameron for making my purchase an enjoyable experience!! I highly recommend purchasing your new car from Heath Cameron!! More

Another Great Experience at Otto’s This is the 4th vehicle we’ve bought or leased from Otto’s, and there is clearly a reason we keep coming back. The staff at Otto’s is always friendly, This is the 4th vehicle we’ve bought or leased from Otto’s, and there is clearly a reason we keep coming back. The staff at Otto’s is always friendly, fair and accommodating. They understand that buying a car is a big decision and they take a no-pressure approach. We’ve worked with Justice M. every time and it’s been a great experience - you truly see the difference in his and Otto’s way of doing things vs. every other car dealer out there. We’ve also referred a few friends to Justice, and continue to do so. And, Service is always great. This is an area where so many dealers let the customer down, but not Otto’s. More

Great experience with Scott This was my first time buying a car and Scott could not have made it more pleasant or any easier. He was extremely helpful, always answered my questio This was my first time buying a car and Scott could not have made it more pleasant or any easier. He was extremely helpful, always answered my questions in a timely manner, and was honest and not pushy at all.I would definitely recommend him to anyone looking for a new car. Thanks, Scott! More

One of the best car buying experiences - purchased 2 Prior to visiting the dealership I did a little research on our personal trade in values and a few of the cars we were interested in looking at. Upon Prior to visiting the dealership I did a little research on our personal trade in values and a few of the cars we were interested in looking at. Upon our arrival we were greeted with a warm welcome and paired with our Client Advisor Ian Martin. My husband and I both test drove vehicles that day. Without hesitation the vehicle my husband wanted to test drive was pulled out of the showroom and Ian paired me with another associate so that I could test drive one I had my eye on. It did not take us long in deciding that we would trade both of our cars. We confirmed a time the following Monday to come in to finalize the paperwork and take posession of our new (to us) vehicles. The service was great. Great consideration was taken in the small details, I’m sure by more than just one employee at the dealership. We have purchased many vehicles over the years and across the country, this was by far one of the best car buying experiences. Never were we made to feel inferior for not purshasing new. Our new cars were meticulously detailed and put on display for us when we took posession of them. We love our gifts we both received and look forward to our follow up appointments to discuss questions we might have. My husband and I both love our new vehicles and wish we had made this decission sooner. We will definitely be back for our next purchases. Thank you Ian Martin for facilitating and contributing to our great car buying experience! More

Working with Ian Welsh Ian was awesome to work with. I had an idea of what I wanted but changed my mind multiple times. Ian gave suggestions and was always available by pho Ian was awesome to work with. I had an idea of what I wanted but changed my mind multiple times. Ian gave suggestions and was always available by phone or text. We had also bought my husbands car from Ian in the summer and wanted to return this time around to work with him. He’s a good guy, very honest and trustworthy. More