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BMW of West Chester
West Chester, PA
2,551 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,551 reviews
February 19, 2019
Great! Ian was great, he helped throughout the whole process. While my care wasn't at the dealership yet he sent me home with a loaner. The customer service Ian was great, he helped throughout the whole process. While my care wasn't at the dealership yet he sent me home with a loaner. The customer service is outstanding and by far the easiest to work with. Definitely will be returning. More
by jackie25
Employees Worked With
February 18, 2019
Excellent Very nice, very professional, easy, and fast. Came from Hampstead Maryland to buy my 328i Xdrive and it was 100% worth the drive, nicest car dealershi Very nice, very professional, easy, and fast. Came from Hampstead Maryland to buy my 328i Xdrive and it was 100% worth the drive, nicest car dealership I have ever seen, Thanks for all the help Justice. More
by sean_lyba
Employees Worked With
February 14, 2019
Excellent My first time dealing with Otto's. First class dealership. Scott was friendly and very knowledgeable. He makes the car buying experience hassle fre My first time dealing with Otto's. First class dealership. Scott was friendly and very knowledgeable. He makes the car buying experience hassle free and enjoyable. I intend on referring Scott and Otto's to my clients, friends and family. More
by BMW
February 13, 2019
Excellent Service Otto's BMW is best location to buy car as I had very good experience while buying car and Encore service. At this center, client Advisor "Noel Montesa Otto's BMW is best location to buy car as I had very good experience while buying car and Encore service. At this center, client Advisor "Noel Montesano" helped for buying car and, BMW Genius "Raheem Barnett" helped for Encore session and, both are provided best services. Overall I had really good experience with "Noel Montesano" and "Raheem Barnett" at Otto's BMW location and, I recommend this center. More
by kolli
Employees Worked With
Noel Montesano, Raheem Barnett
February 13, 2019
Outstanding The entire experience was just relaxing..enjoyable actually..and my sales associate made the experience( I’ve leased numerous cars of various makes) The entire experience was just relaxing..enjoyable actually..and my sales associate made the experience( I’ve leased numerous cars of various makes) one of the best car purchases I’ve gone thru .. More
by Tux
Employees Worked With
February 12, 2019
Pleasant experience! No sales pressure! Scott was very friendly and great to work with. Everyone was very courteous. We bought a used vehicle and they did a great job deta No sales pressure! Scott was very friendly and great to work with. Everyone was very courteous. We bought a used vehicle and they did a great job detailing it. May be back later to purchase a used BMW. More
by 2500 Truck
Employees Worked With
February 11, 2019
Worth the drive I drove 150+ miles to get to the dealership so I didn't want any unexpected surprises when I got there. There were none and Scott was accommodatin I drove 150+ miles to get to the dealership so I didn't want any unexpected surprises when I got there. There were none and Scott was accommodating of my various requests, including a 2nd test drive. More
by M235 Owner
Employees Worked With
February 07, 2019
First time BMW owner This is our first time owning a BMW. What a hassle free experience with Heath Cameron. Very friendly, professional and easy to work with. He is an a This is our first time owning a BMW. What a hassle free experience with Heath Cameron. Very friendly, professional and easy to work with. He is an asset to the BMW organization. We will most likely be return customers! More
by susan
Employees Worked With
Heath Cameron
February 07, 2019
Fantastic service and super nice team. I enjoyed the experience. I will definitely be back. Scott is the consummate professional. The entire experience was positive. They did a great jo I enjoyed the experience. I will definitely be back. Scott is the consummate professional. The entire experience was positive. They did a great job in prepping the car for pick up. 👍👍👍👍👍👍 More
by Miccacorra
Employees Worked With
February 04, 2019
Great experience ... again!! Just picked up my 2019 X3 [my 3rd] and I love it! Justice Mogano made the transition from end-of-lease to my new vehicle painless. He is thorough and Just picked up my 2019 X3 [my 3rd] and I love it! Justice Mogano made the transition from end-of-lease to my new vehicle painless. He is thorough and very knowledgeable and was quite helpful in answering all my questions. Otto's is a very customer focused dealership. I've had all my service done there, and they've been a pleasure to deal with as well. More
by x3owner
Employees Worked With
