BMW of West Chester

Seamless Purchase From 200 Miles Away We were truly impressed by the seamless process and transparency in purchasing a 2019 CPO BMW X3 from 200 miles away. It was a delight to deal with J We were truly impressed by the seamless process and transparency in purchasing a 2019 CPO BMW X3 from 200 miles away. It was a delight to deal with Justice Mogano, who is professional, humble and allowed the car to sell itself without any pressure. Justice responded promptly to all of our (often detailed) questions about the vehicle history and condition – including sending us additional photos that were not on-line. The vehicle was absolutely as advertised and we were equally impressed when we drove to West Chester to complete the purchase and see the car up close for the first time. This is only the second time that we have purchased a vehicle from long distance (via internet, email and phone calls) and we would not hesitate to purchase another vehicle from Otto’s. Five Stars for a truly enjoyable experience...and we are not easy graders. More

Easy process, no pressure and super quick In the finance department. Scott was easy to work with and took care of everything start to finish. department. Scott was easy to work with and took care of everything start to finish. More

We have bought three cars from Scott. THREE. This is our third purchase from Scott. There is a reason we do very little shopping when we're ready for our next car. He instills confidence, knows t This is our third purchase from Scott. There is a reason we do very little shopping when we're ready for our next car. He instills confidence, knows the vehicle lineup inside and out, and knows us well enough now to intuitively speak to our preferences. When making a major purchase like a car, it's so important to have a trusting relationship. With Covid and shifting safety protocols to contend with this time around, there was some additional stress added into the process (on our end). Even with that, we've always felt incredibly comfortable and well taken care of whenever we engage with Scott. This time was no different. Every experience just keeps getting better! More

A Family owned dealership that makes you feel like family I ordered my 2020 M2 Competition from Justice Mogano. I live out of state and never met him until I received delivery of my vehicle. His prompt respon I ordered my 2020 M2 Competition from Justice Mogano. I live out of state and never met him until I received delivery of my vehicle. His prompt responses to my questions, professionalism, and explanation of the custom build processes made the purchase of the vehicle seamless. I couldn't be happier with the entire process! More

very good service very good dealer very good people and very good service I like go there to see very good cars special the x3 m3 and the 328 very good dealer very good people and very good service I like go there to see very good cars special the x3 m3 and the 328 More

A very easy buying experience I truly enjoyed my experience with Ian Martin very knowledgeable of the cars very considerate always return calls would buy cars from him over and ove I truly enjoyed my experience with Ian Martin very knowledgeable of the cars very considerate always return calls would buy cars from him over and over very honest person More

Tremendous service I could not be happier with the service I received. Robert Madden was diligent in putting me in the perfect car. He listened to my needs, treated m I could not be happier with the service I received. Robert Madden was diligent in putting me in the perfect car. He listened to my needs, treated me with respect, and was a pleasure to work with. Noel in Finance was completely thorough when I received my vehicle and was the utmost professional. I cannot stress enough how impressed I am with Otto's BMW. My experience could not have gone better! More

Great experience! My experience at Otto’s BMW was excellent and even pleasant. I had to buy a new car after a rather bad accident in which I lost my car. I was relative My experience at Otto’s BMW was excellent and even pleasant. I had to buy a new car after a rather bad accident in which I lost my car. I was relatively new to this area and a bit clueless about car buying other than all the horror stories that exist about car dealers and salespeople. I had already experienced a very disappointing encounter with a Volvo dealer across the street where I was treated rather poorly. But Robert Madden, BMW Client Advisor is a true professional, treated me with respect and was very patient in answering all my questions and issues. Both he and John Keenan, Financial Services Administrator addressed all my concerns, worked with me to get the deal I wanted and made me feel comfortable. And to top it all off, Mohammad Elnaboulsi, BMW Genius assisted me with good humor in learning the possibilities of the new car. What a surprise to have such a good learning experience and get a wonderful car. More

Second vehicle bought, client for almost 7 years Otto's BMW has sold me two vehicles, an X1 and now an X3 and both the sales and staff service has been excellent. Scott Gately was able to help us ge Otto's BMW has sold me two vehicles, an X1 and now an X3 and both the sales and staff service has been excellent. Scott Gately was able to help us get into the exact vehicle we were looking for both times and made the process as smooth as possible, especially the second time during the COVID-19 pandemic. Bill Cosenza has been my service representative the entire time and always does his best to make sure everything is running smoothly and up front about work that the vehicles have needed. He has also been a great advocate for us when it comes to pricing and timing of parts. Overall I would highly recommend Otto's to anyone looking to purchase a BMW. More

Third BMW, Exceptional Experience. I purchased my third BMW from Otto's, and once again was blown away by any and all expectations. My vehicle was in for service when I went through th I purchased my third BMW from Otto's, and once again was blown away by any and all expectations. My vehicle was in for service when I went through the process of trading in for another vehicle. As always, the service staff kept me in the loop on every step. Frank went through every question I had on my X5, and was able to identify the root cause in a quick and timely manner. The service staff always gets to the bottom of any concern, big or small, and never leaves you in the dark. I always feel that my needs are met and exceeded. This professionalism is why I continue to come back to Otto's. The after-sales experience is just as important as the sales process. Otto's BMW always treats you with respect, and explains everything that is being done and why. They do so in a way that is easy to understand, even if you are not familiar with the issue. My sales experience when going to my X5 to an M340i was once again professional, simple, and hassle-free. Purchasing a vehicle is definitely daunting, but when there is a trust between the customer and the dealership, you definitely feel at ease. Ian Welsh went above and beyond to make sure the process was transparent and customer-centric. This is my third BMW, and each time I've dealt with Ian. I have never felt pressured or in the dark during the sales process. Ian and the entire management team took care of everything for me. From the initial test-drive to pulling off the lot, I thoroughly enjoy the purchasing experience. Ian always makes certain that everything is in order prior to arriving. He explains all of the paperwork, and if you have a question or need clarification, these are immediately addressed. Prior to purchasing my first BMW from Otto's, I stopped at another BMW dealership closer to my home. While it was not a negative experience, I prefer driving the extra distance to Otto's. As I stated above, the relaxed atmosphere at Otto's really sets them apart from any other dealership. They treat you very well, and do not play the typical "games" that everyone dreads when purchasing a vehicle. Being on my third BMW from Otto's, I can unequivocally say that I will never go anywhere else. If you want outstanding customer service, transparency, and to feel at ease when purchasing or servicing your vehicle...then you need to go to Otto's BMW. I cannot thank them enough for treating me with respect and always catering to my needs. More