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BMW of West Chester
West Chester, PA
2,919 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,919 reviews
August 04, 2020
Great Experience The Team at Otto's especially Lorenzo Adiletta was courteous and professional and made our buying experience easy without any pressure. We actually The Team at Otto's especially Lorenzo Adiletta was courteous and professional and made our buying experience easy without any pressure. We actually enjoyed our buying experience. More
by Helen Scattolini
Employees Worked With
Lorenzo Adiletta
August 03, 2020
Mohammad was great !He was so patient with this old fart Mohammad was great ! He was so patient with this old fart . He took his time explaining everything He’ll make a great salesman I think he deserves Mohammad was great ! He was so patient with this old fart . He took his time explaining everything He’ll make a great salesman I think he deserves a big raise Thanks again Mohammed Cush More
by Cush.curran
Employees Worked With
Mohammad Elnaboulsi
August 03, 2020
To whom It May Concern:My husband recently purchased a To whom It May Concern: My husband recently purchased a car from me from your dealership. After several visits to other dealers and looking at sever To whom It May Concern: My husband recently purchased a car from me from your dealership. After several visits to other dealers and looking at several cars, I decided on a BMW X5. The decision was easy after visiting your dealership and speaking with Mohammed. He is basically the reason why I purchased the car. Everything about the visit was exceptional. He was knowledgeable, and easy to speak with. He made me feel comfortable, really listen to what was important to me. He compared the other cars and took time to explain why BMW was worth spending the money. This was a very expensive purchase for us and he put me at ease and is the reason we moved forward with this car over the other. No doubt he will make a very good sales associate for your dealership. Sincerely, SC More
by C
Employees Worked With
Mohammad Elnaboulsi
August 03, 2020
Trade-In Ian was great to work with, he went above and beyond to get me in the car I wanted. highly recommend and we will be using again. Ian was great to work with, he went above and beyond to get me in the car I wanted. highly recommend and we will be using again. More
by nikinik25
Employees Worked With
August 03, 2020
purchase of new car we have been dealing with ottos bmw for over 20 years - the team always offers excellent service and prompt responsiveness - we would recommend to fri we have been dealing with ottos bmw for over 20 years - the team always offers excellent service and prompt responsiveness - we would recommend to friends. More
by Johnpark0
August 02, 2020
Ottos has been our BMW dealer for decades. They must doing a lot of things right!! I highly recommend Justice Morgano and Ottos BMW in West Chester doing a lot of things right!! I highly recommend Justice Morgano and Ottos BMW in West Chester More
by Michelleperate
Employees Worked With
August 01, 2020
Thanks for your help! Mohammad was very professional and accommodating. Will definitely recommend you and we hope to see you in the future for another bmw. Thanks again! accommodating. Will definitely recommend you and we hope to see you in the future for another bmw. Thanks again! More
by Mike Mc
August 01, 2020
Excellent service. Quick, helpful and very informative. Not pushy and not trying to sell me something I don’t want. Will come back and recommend. Not pushy and not trying to sell me something I don’t want. Will come back and recommend. More
by serge.varela
Employees Worked With
July 29, 2020
Justice is the BEST! Third BMW I purchased! This is the 3rd BMW I have bought from Justice. I placed my ordered the week everything shut down with COVID, including the BMW factory. Justice made This is the 3rd BMW I have bought from Justice. I placed my ordered the week everything shut down with COVID, including the BMW factory. Justice made it happen once the factory reopened in July and my car was delivered with in a month! Very impressed, he's the BEST, he always takes care of you! More
by Annette.Sexton
Employees Worked With
July 26, 2020
Justice was great took the time and patience to walk us through the numbers and the history of the car we bought. It was a wonderful experience we felt good and were never rushed to make a decision. I woul through the numbers and the history of the car we bought. It was a wonderful experience we felt good and were never rushed to make a decision. I would recommend my family and friends to Ottos and of course to see Justice. Thank you Justice for your help and honesty. Julio and Ana More
by riverajulio40
Employees Worked With
