BMW of West Chester

We’ve purchased two vehicles from Scott at Otto’s BMW. Scott is a pleasure to work with, and the dealership experience is second to none. Both Scott and Otto’s always go above and beyond to make the purch Scott is a pleasure to work with, and the dealership experience is second to none. Both Scott and Otto’s always go above and beyond to make the purchase experience a pleasant and satisfying one. More

We had a very positive experience at the dealership. The staff was extremely nice and they provided exceptional service. In addition, Brian DiPaolo did an outstanding job. He answered all of our questions staff was extremely nice and they provided exceptional service. In addition, Brian DiPaolo did an outstanding job. He answered all of our questions, was professional and went out of his way to ensure we were pleased with the vehicle. First class treatment! Thank you. More

The salesman (Justice) was very professional, accommodating, and courteous. He was honest and up front with the processing fees and our agreed upon selling price. He was accommodating while accommodating, and courteous. He was honest and up front with the processing fees and our agreed upon selling price. He was accommodating while complying to the Cov19 restraints. After the sale, he took time to review may features of the car with me. During the sales transaction, the finance department initially omitted the $1,000 deposit amount which I placed down. This error was quickly corrected once I noticed it. I would give Otto's 4 out of 5 stars for overall rating. More

Very professional and took the time to make sure I was comfortable and thoroughly informed throughout the whole car buying process which can typically be extremely stressful. I would highly recommend anyo comfortable and thoroughly informed throughout the whole car buying process which can typically be extremely stressful. I would highly recommend anyone interested in a new or used BMW check him out More

Lorenzo is awesome. So attentive and knowledgeable. Worked closely with us to make sure we got what we are looking for. Recommend him to anyone looking to purchase a car. Worked closely with us to make sure we got what we are looking for. Recommend him to anyone looking to purchase a car. More

Incredible service and sales from Ian and Elias! Ian made the sales experience painless and actually enjoyable! Easy going, no pressure and got me the deal and car I wanted! Will do business with him when my the sales experience painless and actually enjoyable! Easy going, no pressure and got me the deal and car I wanted! Will do business with him when my 3 year lease is up! Elias was great in showing me all answers to the features I had questions with. Friendly, smart and great to deal with! More

I really didn’t know much about the dealership before and I’ve never owned a BMW, but I was impressed with the facility, the people who work there and of course the car! and I’ve never owned a BMW, but I was impressed with the facility, the people who work there and of course the car! More

Drove 1 1/2 hours, great experience. Otto’s was 1 1/2 hours from where I live, but they had the car I wanted. A great professional experience. Really fantastic. No hassle. Treated us ri Otto’s was 1 1/2 hours from where I live, but they had the car I wanted. A great professional experience. Really fantastic. No hassle. Treated us right. I have another bmw up on lease in November and I’d go back to them. Jay Miller salesperson was top notch and finance dept great as well. Every step was flawless, professional and courteous. More

We saw the car we wanted at Otto’s. I texted Scott (this wound be my fifth purchase with him) and immediately had the relevant information we needed. The next day we had our test drive and a few texts later wound be my fifth purchase with him) and immediately had the relevant information we needed. The next day we had our test drive and a few texts later we were signing a few papers and driving off. Always appreciate the friction free service. More

Robert Madden was a pleasure to work with. He made the entire sales process very easy and served me at my needs. I was able to get a fantastic car that fitted my needs. His follow up and follow through wa entire sales process very easy and served me at my needs. I was able to get a fantastic car that fitted my needs. His follow up and follow through was excellent. More