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BMW of West Chester
West Chester, PA
2,919 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,919 reviews
September 03, 2020
Amazing car and great customer service! I will come back and buy my next car from Justice, he was on top of everything throughout the process. and buy my next car from Justice, he was on top of everything throughout the process. More
by jdepardo88
Employees Worked With
September 02, 2020
I purchased my third BMW from Sales person Jay Miller last week. As always it was a very pleasant experience. There was a small cosmetic problem that I discovered after I brought it home. I spoke with wi last week. As always it was a very pleasant experience. There was a small cosmetic problem that I discovered after I brought it home. I spoke with with Jay and manager Kevin Mahoney about this. Manager Wilmer Rodriguez immediately contacted me and scheduled an appointment the next day. They were very accommodating in making sure I was happy with my Certified Pre-Owned 2017 530i XDrive. A day half later I had it back. Aces on the repair and customer service. Thank you to the Otto’s team. More
by Michaelaversa
September 01, 2020
Scott is great! He made the whole experience easy and enjoyable. He was honest, responsive and a pleasure to work with. Scott is so knowledgeable and friendly. He patiently answered all of our questions enjoyable. He was honest, responsive and a pleasure to work with. Scott is so knowledgeable and friendly. He patiently answered all of our questions and detailed our options, so that we could could make the best choice for us. Great customer service from everyone. One of the best car buying experiences ever. Thanks, Scott, Michael and Otto's! More
by Kris and Bob Batley
Employees Worked With
September 01, 2020
Brian was one of the most helpful, responsive people I Brian was one of the most helpful, responsive people I have ever worked with buying a car. Do yourself a favor and ask for him. Brian was one of the most helpful, responsive people I have ever worked with buying a car. Do yourself a favor and ask for him. More
by JT
Employees Worked With
Brian DiPaolo
August 31, 2020
Scott and the team at Otto’s were Quick, Efficient and accommodating to my busy schedule. Scott returned text message and provided great customer service through to entire process accommodating to my busy schedule. Scott returned text message and provided great customer service through to entire process More
by Hamillm
Employees Worked With
August 31, 2020
I’ve been buying or leasing vehicles for over 35 years and working with Scott, and the folks at Otto’s, rank at the very top of the list! His exceptional level of customer service is unsurpassed - even wh and working with Scott, and the folks at Otto’s, rank at the very top of the list! His exceptional level of customer service is unsurpassed - even while on vacation. And Dan Stangl stepped in admirably to help fill in the gaps and didn’t miss a beat! More
by MRH411
August 31, 2020
Scott is upbeat and informative. He is to the point which is very much appreciated. He understands the product extremely well. He is one of the best sales associates I have dealt with. Only downsid which is very much appreciated. He understands the product extremely well. He is one of the best sales associates I have dealt with. Only downside is that he is very busy but of course that is because he is so good. More
by Tony
August 27, 2020
Excellent personal service. You are treated like family not just a customer. The way car buying should be done. Justice was a pleasure, knowledgeable about the car and options. not just a customer. The way car buying should be done. Justice was a pleasure, knowledgeable about the car and options. More
by Mjhanlon14
Employees Worked With
Other Employees :
Noel Montesano
August 27, 2020
Our experience at Otto’s was nothing short of exemplary. Otto’s had exactly what we were looking for and gave us a great deal on our trade in. Justice was extremely knowledgeable and always available to a Otto’s had exactly what we were looking for and gave us a great deal on our trade in. Justice was extremely knowledgeable and always available to answer questions. He gave us a thorough rundown on the car before we drove away. I highly recommend both Otto’s and Justice. More
by JR
August 25, 2020
The salesman (Jay) was fabulous to work with. Covid changed the buying experience here - but for the better. Straightforward, fair pricing our trade, and a quick and efficient checkout process. Noel to changed the buying experience here - but for the better. Straightforward, fair pricing our trade, and a quick and efficient checkout process. Noel took us through the paperwork and took the time to explain all the forms we were signing. Wound up buying an off-lease vehicle vs placing an order (which) was the original plan. Great outcome - very satisfied. More
by ekoch
