BMW of West Chester

Justice, was a pleasure to work with at Otto's BMW. He was very responsive and was fully interested in our satisfaction. Ask for Justice at Otto's. was very responsive and was fully interested in our satisfaction. Ask for Justice at Otto's. More

I had the pleasure of meeting and working with Mohammad at Otto's. I called about a 328d wagon I'd seen advertised online, and Mohammad was "my guy" from the phonecall all the way to the end. I live a 2 at Otto's. I called about a 328d wagon I'd seen advertised online, and Mohammad was "my guy" from the phonecall all the way to the end. I live a 2-hr drive away in NYC and wanted to make sure the car was still there before I came out, and he not only assured me that it was but he stayed in contact in the time before I took the ride out to see the car in PA. He was very upfront that as Otto's hadn't yet fully detailed and processed the newly-arrived car, I couldn't take it home in just one trip, which was really honest and something he didn't have to disclose. Mohammad was informative but never pushy or aggressive, which is important. He answered all my questions both on the phone and in-person with complete candor and accuracy. The visit and test-drive were perfect, he let me make my own judgments and decision, with no pressure. We worked-up the financials and they presented me with what I thought was a very very fair deal, with all costs upfront and dealer fees lower than what I'd seen other places. He introduced me to his manager Wilmer, who seemed very nice and considerate as well, and didn't apply the clamps as I expected. He clearly trusts Mohammad and respects his customers as well.. I ultimately decided a day later that a light tan leather interior wouldn't be right for my very active and destructive 19 month old, and Mohammad was predictably cool and kind about my decision to pass on the car, which disappointed both of us I'm sure. I'd recommend Otto's fully and hope that I can buy from them down the road. I know I sound like I'm Mohammad's best friend or brother or something, but I was a complete stranger until 5 days ago, but he won my trust and respect. Highly-recommended. More

I enjoyed working with Scott at Otto’s. He was very professional, open, and responsive to all my questions. Ask for Scott at Otto’s. professional, open, and responsive to all my questions. Ask for Scott at Otto’s. More

Scott Gately was highly responsive and no nonsense in his communication. He was forthright and transparent regarding the financial aspects of our exchange. That he is a genuinely nice guy who clearly loves h communication. He was forthright and transparent regarding the financial aspects of our exchange. That he is a genuinely nice guy who clearly loves his job will go a long way to exonerating the stereotype of the car salesman. There are 2 BMW dealerships closer to my home. The ease and trust he instilled was like no other experience I’ve had. (Bought my previous 3 BMWs elsewhere.) I would highly recommend Otto’s because of Scott. More

Robert Madden, the client advisor, was excellent. He took full interest in our satisfaction without being influenced by the fact that we were shopping for a used versus new vehicle. He was well versed in the full interest in our satisfaction without being influenced by the fact that we were shopping for a used versus new vehicle. He was well versed in the full line of models and explained in detail all the administrative and financial aspects of the purchase. When we are ready to transition into a new model you can be sure we will visit Otto's and seek out Robert to be our advisor. More

Brian was great to work with. He was very patient as I took a long time to decide on which color and interior I wanted. I got a great price ( and I did shop around at other dealers) without all the back a took a long time to decide on which color and interior I wanted. I got a great price ( and I did shop around at other dealers) without all the back and forth nonsense that some dealers make you go through. Otto's gave me the best trade in too on my 5 year old BMW. I have been using Otto's for service for 5 years and they are excellent as well. Highly recommend Brian and Otto's! More

From initial contact through the delivery, Scott was polite, prompt, took the time to answer questions and delivery exceeded our expectations. Much appreciated. Otto’s is a well oiled machine with Scot polite, prompt, took the time to answer questions and delivery exceeded our expectations. Much appreciated. Otto’s is a well oiled machine with Scott and his team assisting! More

My first BMW and I will be back. Scott was polite, informative and accommodated all our requests. Financing options were quickly and clearly displayed. My purchase was fast, smooth and easy. informative and accommodated all our requests. Financing options were quickly and clearly displayed. My purchase was fast, smooth and easy. More

Excellent Dealer. Very fair deals, excellent Service. I have been dealing with Otto's BMW for several years. Always an excellent experience through purchase and service have been dealing with Otto's BMW for several years. Always an excellent experience through purchase and service More

Our relationship with Otto's started off great, by email. Scott seemed enthused, helpful, and interested in our business. Alas, there was no follow-up. After waiting a couple of days for a reply to our last Scott seemed enthused, helpful, and interested in our business. Alas, there was no follow-up. After waiting a couple of days for a reply to our last email, we never heard back. We found and purchased an even nicer car closer to home from another dealer. More