BMW of West Chester

Great, friendly experience purchasing an off-leased vehicle I was looking for a 2016 off-lease fully loaded BMW 3 series to replace my 2006 BMW 325i. Scott listened closely to my needs and recommended options I was looking for a 2016 off-lease fully loaded BMW 3 series to replace my 2006 BMW 325i. Scott listened closely to my needs and recommended options for me to consider. He searched diligently until he located a car that was a good match. He was always very friendly and never tried to sell me more than what I needed/wanted. I would recommend him without reservations. Also, Otto's did a great job of prepping the car. When Scott delivered the car, it was immaculate. More

Great service! This is the second car I purchased from Otto's. Justice Mogano is excellent to work with. Very customer oriented. Makes it hard to go anywhere else This is the second car I purchased from Otto's. Justice Mogano is excellent to work with. Very customer oriented. Makes it hard to go anywhere else! More

Great car, great experience Experience was seamless and everything was delivered as promised. Bought my first car there in 2001 and still returning today. Great job to the Otto Experience was seamless and everything was delivered as promised. Bought my first car there in 2001 and still returning today. Great job to the Otto's team! More

Friendly Autos BMW was friendly, patient, helpful and an overall great experience. They were very forthcoming in the negotiation and were helpful when talking Autos BMW was friendly, patient, helpful and an overall great experience. They were very forthcoming in the negotiation and were helpful when talking through options and ancillary services. More

Car Purchase Our sales representative Scott was very efficient in helping to select and complete the transaction on our new X4. Very professional and made the expe Our sales representative Scott was very efficient in helping to select and complete the transaction on our new X4. Very professional and made the experience quite easy for us. More

Meeting with Genius My lease expired May 1. Dealing with Ralph as to getting me in a new lease was a pleasure. He considered not only my budget but also my needs and wa My lease expired May 1. Dealing with Ralph as to getting me in a new lease was a pleasure. He considered not only my budget but also my needs and wants and set me up with exactly what I was looking for. As usual, Ralph was a please to work with. About a week or two after picking up my new BMW, I received an email from Raheem inviting me to come back to Otto's for a visit with him to resolve any questions I had with my new car. I took advantage of the offer and spent an hour this week with Raheem this week going over every gizmo and gadget that I now had. It was a wonder experience. Raheem was so knowledgeable and informative about my new car. I had 5 pages of questions written down and he easily answered each question I had. Great experience all around at Otto's. Thank you. More

Ian's amazing I just want to say that dealing with Ian at Otto's was an absolute pleasure. Perhaps the most seamless transaction that I've ever had. He was quick I just want to say that dealing with Ian at Otto's was an absolute pleasure. Perhaps the most seamless transaction that I've ever had. He was quick with answers and his response time was always within reason. Couldn't ask for anything more. More

Thank you Justice for another great experience This is our third BMW and it has always been a great experience purchasing a car with Justice and having our maintenance performed at Otto’s. This is our third BMW and it has always been a great experience purchasing a car with Justice and having our maintenance performed at Otto’s. More

The Start of Something Good I have purchased more cars than I care to admit. I always enjoy researching which vehicle(s) I might be interested in but dreaded the car-buying expe I have purchased more cars than I care to admit. I always enjoy researching which vehicle(s) I might be interested in but dreaded the car-buying experience. From the moment I stepped into Otto's showroom and met Scott, I was immediately put at ease. Scott is a very personable and respectful salesman. He was truly interested in helping my wife and I learn more about the car we were interested in. Scott was very informative during our drive and before I knew it, I felt like I was talking to an old friend who was there to help me make a decision, not sell me a car. Upon our return from the test drive, Scott let my wife and I decide our next steps and never pressured us to start talking numbers (although that's exactly what my wife and I wanted to do!). The buying process was just as easy as the rest of our visit! There were no "typical" games played, no painful negotiating....just a fair price for both sides on the first try! After we agreed to terms, Scott was very communicative while the car was prepped for delivery and ensured we were delighted with the entire experience. Thoughout all of my previous car purchases, I have NEVER experienced such a pleasant experience! It might be a while before I need a new car but when I do, you can bet I'll start with Scott at Otto's when I do! More

I didn’t know what was possible until I found it! After a year of looking for THE car - I found it at Otto’s. Being someone who needed lots of questions answered, an unpressured environment and people After a year of looking for THE car - I found it at Otto’s. Being someone who needed lots of questions answered, an unpressured environment and people with true knowledge/love of their cars, I had a number of other dealership experiences that fell short. As I take my first drive home in my new ‘purple’ BMW, I feel as if I’ve entered an entirely new galaxy filled with awesome tech, a beautiful car, a truly engaging driving experience and people who know why they work where they work. I feel so very excited. Special thanks to Scott Gately (a true professional who cares) for making my buying experience easy, stress-free and cooperative and to Brian Menda for lending his BMW genius and calm teaching style to my learning process - my purple interior lights are the bomb! They saved the reveal for exactly the right moment - for maximum delight! Thank you, thank you - I may never be the same person after owning my BMW and getting to work with the team at Otto’s. More