BMW of West Chester

Fantastic Customer Service Justice at Otto's BMW offered amazing customer service! Being an out of state buyer, logistics were of concern, however, Justice and Otto's BMW made Justice at Otto's BMW offered amazing customer service! Being an out of state buyer, logistics were of concern, however, Justice and Otto's BMW made it a painless process. Justice is very professional, super responsive and timely, a breath of fresh air! Ethan was also very helpful and informative on the test drive and pickup. I would highly recommend Justice and Otto's BMW! Thank you! More

Extremely helpful! This is my first time purchasing a BWW and it was a great experience! I had been searching for an X4, saw one that I liked at Otto’s and made an appoi This is my first time purchasing a BWW and it was a great experience! I had been searching for an X4, saw one that I liked at Otto’s and made an appointment to visit the dealership. The process was extremely pleasant with no pressure sales. After I made the purchase, I came back for an appointment with a BMW Genius who sat with me to answer questions I had about my vehicle and show me features I didn’t even know existed in my X4! Thanks to the team with a special shout out to Ian (sales) and Brian (the guru)! More

Top-notch professionalism from everyone involved Returned to Ottos for my next BMW as I was satisfied dealing with them before, except for the tire/rim protection deal that was a waste for my last ve Returned to Ottos for my next BMW as I was satisfied dealing with them before, except for the tire/rim protection deal that was a waste for my last vehicle. Although Ian was busy twice when I stopped in unexpectedly, the other staff made sure I was taken care of. When we finally sat down I had 2 cars in mind. Ian worked through all of the scenarios and didn't pressure me in any way. After a few days and several revisions (even a last ditch look at a just received 428) we finalized a deal for a X1 that both me and my wife are happy with. Ian checked in with me the next day and I trust I will be dealing with him and Ottos again when I need another car. Although they did try to sell me additional warranties and coverage it was not the hard sell I had the last time. I would recommend Ian and Ottos if you want a good BMW with good sales and service to go with it... More

Thanks We had a wonderful experience with the purchase and the car. Otto’s has always been excellent in servicing my Z4 and now I can add sales of a Certifie We had a wonderful experience with the purchase and the car. Otto’s has always been excellent in servicing my Z4 and now I can add sales of a Certified BMW to the list. Thank You! More

Options and Service Ian showed great interest in me and my needs, I liked the fact that he was empowered to make price decisions ! Response time and car delivery process Ian showed great interest in me and my needs, I liked the fact that he was empowered to make price decisions ! Response time and car delivery process was also great ! More

CPO 5 series purchase Great experience with Otto’s! Everyone was so nice and helpful with my purchase. From the ownership to the genius helping with my test drive. This i Great experience with Otto’s! Everyone was so nice and helpful with my purchase. From the ownership to the genius helping with my test drive. This is my 4th car purchased from Otto’s and 3rd from Justice Mogano. He knows exactly what I’m looking for and helped me select the perfect car. Otto’s is definitely a 5 star dealership! Karl Z More

Otto’s is top notch in friendliness, attentiveness and interest in the customer. Wonderful dealership! Brian Diapolo listened, truly listened to my concerns & interests. in friendliness, attentiveness and interest in the customer. Wonderful dealership! Brian Diapolo listened, truly listened to my concerns & interests. And he delivered. More

Expert knowledge and service I just completed an Encore session with Brian Menda and had a great experience. Not my first BMW and every time I meet with him I still learn somethi I just completed an Encore session with Brian Menda and had a great experience. Not my first BMW and every time I meet with him I still learn something new. With automotive systems getting increasingly complex I'm amazed how Brian can keep it all in his head but he does. Had a blast and would recommend purchasing and servicing your BMW at Otto's More

Auto Search and Purhasing Experience The 'Boss' and I have been looking for a vehicle for the past 2 months. We had visited the BMW dealership in DE, test drive a few cars including the X The 'Boss' and I have been looking for a vehicle for the past 2 months. We had visited the BMW dealership in DE, test drive a few cars including the X5 and 5-series. The Boss loved both however wanted a particular color, which was unfortunately not available. After a scouting trip to Otto's one weekend, and a bit of convincing we were back at Otto's and assigned to Scott Gately. After we agreed on what we wanted to see, we toured the lot and identified the first car (535). This process of getting the paperwork done was almost a breeze. Must have been a really busy day as we had finalize the paperwork and pick the car up 2 days later. While driving back home the 'Boss' and I were so impressed with the attention and service we reviewed online and picked out a second car (X5). We called Scott over the phone and let him know of our intentions. Long story short....both cars were ready for pick up when we arrived to finalize the paperwork. We really did and do appreciate the service given to us by Scott and everyone at Otto's. I will confess this has been the best auto purchasing experience and will definitely make Otto's my first choice if Scott is still around. He really made our day. Thanks Scott G. More

Professional and Classy Everything from the moment I walked in the door to the time I left was a great experience and was right in line to BMW and it’s superior brand. After Everything from the moment I walked in the door to the time I left was a great experience and was right in line to BMW and it’s superior brand. After receiving a very nice greeting, was given Justice to work with who listened to what I was looking for and provided me with all the options that were available. Then the test drive and the knowledge of Brian was extremely helpful to making a decision to buy a car from Otto’s. Was extremely pleased with buying this car and at the style and class displayed by the the sales team especially the final delivery presentation. Look forward to working with Otto’s on my next BMW. More