BMW of West Chester

The unenviable, yet inevitable, task of car shopping was made as painless as possible by Mr. Lilly. On my first stop of three dealerships Ethan and I went out in a 550 and 540, both CPO. They were two diffe made as painless as possible by Mr. Lilly. On my first stop of three dealerships Ethan and I went out in a 550 and 540, both CPO. They were two different generations of the 5 series with two different versions of iDrive and Ethan ran me through all the pros and cons of each. He was extremely helpful in my ultimate decision to buy a 2017 540i xDrive at Otto's BMW in West Chester. The experience for buying, delivery, and after sales has been top notch. Thanks to everyone at Otto's and Mr. Lilly in particular for a great deal on a great car. More

THE BEST I have purchased my last 4 vehicles there and they are the best. When you need service they always offer a loaner,. And you never pay anything under I have purchased my last 4 vehicles there and they are the best. When you need service they always offer a loaner,. And you never pay anything under warranty except tires,. Justice is absolutely the best salesman and person ever,. I would not buy from anyone else. More

Rob was super friendly & knowledgeable about my new 2020 X5. It has many new features from my 2016 x5. Highly recommend him to assist any new buyer. X5. It has many new features from my 2016 x5. Highly recommend him to assist any new buyer. More

Professional, Polite, Knowledgeable & Friendly Ian Martin was extremely helpful finding the right “surprise vehicle” for me with my husband. When we arrived everything was ready for us. My husband Ian Martin was extremely helpful finding the right “surprise vehicle” for me with my husband. When we arrived everything was ready for us. My husband has had several BMW’s (all from Otto’s) this is my first. So far I’m having fun with my X3. Thanks Ian for all your help and I’ll see you on my first service appointment. More

Professional & Courteous Service Lorenzo was extremely helpful helping us find the right car to fit our needs. He was professional and extremely courteous during the process and, whe Lorenzo was extremely helpful helping us find the right car to fit our needs. He was professional and extremely courteous during the process and, when he delivered the car, he was very helpful explaining the use of the equipment. More

Robby was efficient knew his deity and answered ALL my questions now if I can remember it all!!! Thanks so very much Robby and best wishes to you in your new endeavor !! Mep questions now if I can remember it all!!! Thanks so very much Robby and best wishes to you in your new endeavor !! Mep More

Rob did a great job of explaining the vehicle's many benefits and features. He saved me a lot of time. He'll be a good salesman. benefits and features. He saved me a lot of time. He'll be a good salesman. More

2019 M5 Ian did a great job walking me thorugh the options, availability and quickly got me into the M5 I was searching for several months. Great job, friend Ian did a great job walking me thorugh the options, availability and quickly got me into the M5 I was searching for several months. Great job, friendly and patient. More

Great experience to buy a car from Otto's BMW The sales team had done an excellent job to answer my questions about the car that I interested and offer me the best price and detailed delivery. The sales team had done an excellent job to answer my questions about the car that I interested and offer me the best price and detailed delivery. More

A Long Lasting Partnership Me and my family members have leased a total of 11 cars from Otto's over the years. This agency provides a friendly, comfortable environment which pu Me and my family members have leased a total of 11 cars from Otto's over the years. This agency provides a friendly, comfortable environment which puts you at ease as soon as you walk thru the door. Justice Morgano, who has serviced my husband and I since the beginning of the relationship, has always given us exactly what we wanted without any gimmicky sales pitches .The service department is excellent. and has always been accommodating,..going above and beyond the norm . I would highly recommend Otto's to anyone who is in the market for a luxury vehicle. More