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BMW of West Chester
West Chester, PA
2,927 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,927 reviews
March 30, 2021
I recently bought a car from Ian Martin at Otto’s BMW and it was a great experience. Ian was very friendly and personable. Most of all I was really impressed by the effort Ian put in to find something in inv it was a great experience. Ian was very friendly and personable. Most of all I was really impressed by the effort Ian put in to find something in inventory that had everything I wanted and would arrive in the timeframe I needed a car! I went in expecting I may have to compromise on a car feature or timing for delivery, but Ian did searches and found exactly what I was looking for. He was communicative throughout the process and easy to work with. I’ve been to Otto’s before and have always found it to be a nice dealership with helpful staff and solid inventory and servicing as well. Noel had all paperwork ready at pickup for a streamlined experience in finalizing the purchase. Ian also did a stellar job walking through various car features, connecting my phone to the system and CarPlay, and ensuring that when I drove away everything was ready to go. More
by Kmlong27
March 30, 2021
Scott understands the customer and wastes no time in servicing the customer. He couldn’t have made the process any easier. 2nd car I bought from him and can’t wait for the 3rd! servicing the customer. He couldn’t have made the process any easier. 2nd car I bought from him and can’t wait for the 3rd! More
by JHW
Employees Worked With
March 29, 2021
Prompt first class service and very competitive pricing. Beautiful car, very impressive. Having owned several BMW’s in the past, Otto’s and his team have a well earned reputation for excellence! Beautiful car, very impressive. Having owned several BMW’s in the past, Otto’s and his team have a well earned reputation for excellence! More
by Jimgormancre
Employees Worked With
March 29, 2021
First class dealer with best of class professionalism. Highly recommended! Greatly appreciate the immediate attention given to my concerns through the sales process and post delivery. CarPlay wasn’t worki Highly recommended! Greatly appreciate the immediate attention given to my concerns through the sales process and post delivery. CarPlay wasn’t working and they fit me in immediately to solve. More
by Tcavallaro1
March 28, 2021
Otto's BMW personnel are extremely personable, knowledgeable, professional and out to create the best customer experience. My highest regards go to the Otto's BMW Team, from management to sales. A knowledgeable, professional and out to create the best customer experience. My highest regards go to the Otto's BMW Team, from management to sales. As a 3-time buyer, I see every reason to come back at least 3 more times! More
by Matt.McKenna
March 26, 2021
Experience was great, Ian Martin was our rep. Very friendly and efficient. Made the surrender and lease process really quick and easy. Got me a great deal and showed Otto's superior customer service friendly and efficient. Made the surrender and lease process really quick and easy. Got me a great deal and showed Otto's superior customer service. More
by Dani
Employees Worked With
March 26, 2021
Loving the m340i so much! Very happy with it. Super easy experience working with Dan and the team. Beyond expectations and will be back thank you !! experience working with Dan and the team. Beyond expectations and will be back thank you !! More
by Dbk
Employees Worked With
March 25, 2021
Scott made it truly a pleasurable experience to purchase my Ottos preowned BMW. There are 5 other BMW Dealerships more convenient to my home , but Ottos and Scott offered selection, pricing and a rtruly pr my Ottos preowned BMW. There are 5 other BMW Dealerships more convenient to my home , but Ottos and Scott offered selection, pricing and a rtruly professional effort in meeting my Vehicle needs. The Vehicle and Paperwork were meticulously prepped for my purchase. Scott’s knowledge and customer care were first rate,. Ottos Facilities and Staff made it clear Custer Service is what is most important. More
by Zzteb
Employees Worked With
March 23, 2021
Another great experience said I was BMW. Scott was very professional and easy to do business with. Great guy. Car was ready when promised and Scott spent the time to make sure I was comfortable with it bef professional and easy to do business with. Great guy. Car was ready when promised and Scott spent the time to make sure I was comfortable with it before I left. He genuinely cares about his customers and treat them with respect. More
by JM
Employees Worked With
