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BMW of West Chester
West Chester, PA
2,562 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,562 reviews
June 27, 2020
Overall, an exceptional experience. Brian was easy to work with and was responsive to my questions and requests. Otto's BMW staff were friendly and did a great job following COVID-19 safety guidelines. : work with and was responsive to my questions and requests. Otto's BMW staff were friendly and did a great job following COVID-19 safety guidelines. :) More
by kadams_kennedy
Employees Worked With
Brian DiPaolo
June 26, 2020
Wonderful experience with Scott. This is my first BMW & first time coming to Otto’s and he truly made it very easy & enjoyable. My husband & I could not have been happier! first time coming to Otto’s and he truly made it very easy & enjoyable. My husband & I could not have been happier! More
by Dana4789
Employees Worked With
June 26, 2020
It is always a pleasure to work with Justice. He makes the BMW experience complete. He is very knowledgeable and quickly relates to what we are looking for in our car. the BMW experience complete. He is very knowledgeable and quickly relates to what we are looking for in our car. More
by funkymonkies
Employees Worked With
Other Employees :
Noel Montesano
June 25, 2020
Effortless purchase I did my research and requested to drive multiple cars at Otto’s thru Brian DiPaolo. Brian had the cars ready & sterilized for me when I got there fo I did my research and requested to drive multiple cars at Otto’s thru Brian DiPaolo. Brian had the cars ready & sterilized for me when I got there for my appointment. Since you have the ability to take your trust drive by yourself, the process of taking the car out was seamless. When I narrow down my choices, Brian was very easy to deal with on the financing and the purchase price. I do not feel at any time that I was pressured to buy the car, and I felt that I got a fair deal on my X3 with rebates and financing. Would strongly recommend Otto’s and Brian to anybody in the market for a BMW... As a matter fact I’ve already brought my sister to the dealership to Test Dr., BMWs More
by didi15
Employees Worked With
Brian DiPaolo
June 25, 2020
Everything was handled very well under the strange circumstances we have now. The transaction went very smooth and Scott was very helpful every step of the way. circumstances we have now. The transaction went very smooth and Scott was very helpful every step of the way. More
by Charlie
Employees Worked With
June 24, 2020
Very easy to deal with. Great car shopping experience. They went beyond what I would have normally expected. I've bought a ton of cars from them. Highly recommend the dealership. They went beyond what I would have normally expected. I've bought a ton of cars from them. Highly recommend the dealership. More
by ggalli
Employees Worked With
Brian DiPaolo
June 24, 2020
Easy to work with Brian and Otto’s provided the kind of car-buying experience you hope for: Straight talk, no surprises, no last-minute “mistakes.” Nice job, guys! Brian and Otto’s provided the kind of car-buying experience you hope for: Straight talk, no surprises, no last-minute “mistakes.” Nice job, guys! More
by Lapnews
June 24, 2020
This was the most pleasant car buying experience we have had yet! Scott went above and beyond to make sure we had all of the information we needed before visiting the showroom and had all of the paperwork r had yet! Scott went above and beyond to make sure we had all of the information we needed before visiting the showroom and had all of the paperwork ready to go. From initial contact in search of a CPO to keys of new car in hand it was less than 24 hours start to finish. Quick. Easy. Professional. Friendly. Helpful. Scott ensured all of our needs were addressed and that we were 100% satisfied with our new vehicle. We can't say enough great things about all of our dealings with Otto's BMW after purchasing multiple vehicles there and this trade-in / purchase process just sealed the deal for us. Thanks Scott!! We'll be back! More
by Amanda R
Employees Worked With
June 22, 2020
Scott is awesome. He is a product expert and made the purchasing of our new vehicle effortless. I would highly recommend Scott Gately and Otto’s BMW to anyone looking for a first class experience. Eve purchasing of our new vehicle effortless. I would highly recommend Scott Gately and Otto’s BMW to anyone looking for a first class experience. Even during COVID I felt like Scott and team took the time to protect me from the virus while still making me feel welcome and comfortable. More
by Dan Schwieger
Employees Worked With
June 21, 2020
Always a Pleasure I've been working with Otto's BMW and Justice Magano for the last 9 years and this will be my 4th leased BMW from this establishment. Always a Clas I've been working with Otto's BMW and Justice Magano for the last 9 years and this will be my 4th leased BMW from this establishment. Always a Class Act! More
by hannady21
Employees Worked With
