BMW of West Chester

We are repeat customers who have been extremely pleased with the sales and service departments at Otto’s BMW. We intend to continue to purchase or lease our cars there. with the sales and service departments at Otto’s BMW. We intend to continue to purchase or lease our cars there. More

Scott was great. Extremely knowledgeable and professional. I was comparing BMW to Audi and Scott’s performance was a big reason I chose BMW. Thanks. professional. I was comparing BMW to Audi and Scott’s performance was a big reason I chose BMW. Thanks. More

Otto's offers fantastic customer service. Brian made the buying process low stress and easy! I absolutely love my car and would definitely work with him again in the future. buying process low stress and easy! I absolutely love my car and would definitely work with him again in the future. More

I finally purchased my first BMW x4 and I love it! Special thank you to my client advisor Jay Miller he was awesome and provided me with an experience that I will never forget! Special thank you to my client advisor Jay Miller he was awesome and provided me with an experience that I will never forget! More

After the remarkable and unforgettable experience of purchasing our first vehicle at Otto's, when it came to acquiring a new vehicle, Otto's BMW was the first place to come in mind. We were looking for purchasing our first vehicle at Otto's, when it came to acquiring a new vehicle, Otto's BMW was the first place to come in mind. We were looking for a specific vehicle with a very specific package, and we knew exactly who to contact in order find it. Ian Martin, the agent that managed our first deal, was absolutely spectacular during that purchase and all other times we contacted him. This is why we contacted him for our second vehicle. Not only did he find the car we were looking for, but found us a better version of it that we didn't know was available. Ian did wonders to find it and we still don't quite understand how he managed to achieve it. When we contacted Ian, he immediately got to work. We were was absolutely impressed with his work ethic and commitment to his clients. Once he came through and found the car we were looking for, he got back to me quickly and promptly, with a car better than we requested. He told us that the car wasn't immediately available, but was going to work on getting it for us with a bit of wait-time. He said it could have taken up to a month. Once again, Ian pulled through and it happened in mere days. Ian continued to over-deliver and exceed our expectations. He helped us go through most of the paperwork over the phone and made it a hassle-free, painless process. It was easier than we could have ever imagined. We were astonished to hear a short time later that the car was ready to be picked up. Ian asked us what would be the best time for us to head down to finalize the deal. He was incredibly accommodating and helpful; We were simply amazed by his dedication to delivering an amazing customer experience. Coming from New York City, getting to Otto's is not an easy task. With 275 miles round-trip, we knew what we were getting into. When working with Ian and Otto's BMW, the trip down was a journey worth making. When we arrived at Otto's on our appointment day, we felt not only at home, but safe and secure. The facility was spotless and immaculate, with sanitizing stations placed throughout. The staff, who were all wearing face masks, were warm and welcoming and made the whole experience that much sweeter. Once we got to see Ian, all the final steps were ready to go. It was a smooth and effortless process; all the while, Ian made sure to follow social distancing and cleanliness guidelines. We received our car in the exact way we expected, everything was as it was promised to be and more. Shining, clean, and spotless. Ian even helped us put the front plate holder, same as he did with our first vehicle. We wrapped things up with Ian and made our way back home. Ian was astounding and incredibly kind and considerate every step of the way. It's people like him, as well as the rest of the Staff at Otto's, that makes going there an experience to remember. More

Jay was helpful and friendly and he really looked to go a step beyond. We had an excellent experience and would recommend him in a heartbeat! step beyond. We had an excellent experience and would recommend him in a heartbeat! More

Ok, so I’m sitting on a potential disaster. 6 hours from home and a flat tire on my M5 on the Pa. turnpike. Friday afternoon to boot. Ottos was the nearest BMW dealer and I’m lucks to find them. A replac home and a flat tire on my M5 on the Pa. turnpike. Friday afternoon to boot. Ottos was the nearest BMW dealer and I’m lucks to find them. A replacement tire needed to be ordered. Robert Johann was the lucks advisor to work his magic and get me back on the road. It did take some time to find and delivery the special order tire, but everyone at Ottos was grace-full, service minded and focused on getting me back on the road. Robert Johann was the best, kept me informed of my options and the entire service staff was wonderful. And while it 6 house away, I will look at Ottos when considering my next BMW. I don’t write reviews, good or bad, when people do their jobs, but as a walk-in service customer, with a special order tire 6 hours from home, I was driving home a happy Ottos customer. More

Great thorough service. Justice made sure I was completely satisfied and that I knew all the features and benefits of the vehicle. Went to another dealer before going to Ottos. That dealership assu completely satisfied and that I knew all the features and benefits of the vehicle. Went to another dealer before going to Ottos. That dealership assumed I knew what I wanted and still hasn’t returned emails and phone calls from over two weeks ago. Glad I could give my business to Justice and Ottos. No buyers remorse when people make you feel comfortable and educated. Great work. More

Justice was very helpful in putting together the order for a Lease of an M4 three years ago and was just as helpful with purchase of my M4 at the end of the Lease. He has always kept me informed along the for a Lease of an M4 three years ago and was just as helpful with purchase of my M4 at the end of the Lease. He has always kept me informed along the way as to what my options were in both the Lease and Purchase. More

Brian was prompt in getting me my X5 build sooner then expected! I had been to another dealership closer to my home but they wouldn't even return my calls. He was a pleasure to deal with. expected! I had been to another dealership closer to my home but they wouldn't even return my calls. He was a pleasure to deal with. More