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BMW of West Chester

West Chester, PA

4.8
2,564 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,564 reviews

November 09, 2020

Purchased a 2004 BMW Z4 3.0i. Without a doubt the best used car buying experience ever. Scott Gately the client advisor made the purchase easy. He is knowledge, transparent and professional. In addition f More

by Mjbertolin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

BMW of West Chester responded

We're happy to hear you enjoyed working with Scott on your recent purchase. Enjoy the fall driving season in your Z4!

November 06, 2020

Otto's is the best Dealership that I've ever experienced. From the point of when you walk into the door, CUSTOMER SERVICE IS IMPECCABLE!! Jay Miller is the absolute best Client Advisor. I have purchased tw More

by Chinita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Pinkerton
Nov 09, 2020 -

BMW of West Chester responded

Thank for your kind words for both Jay and Kevin. We are delighted to hear that you have continued to be so pleased. Many thanks again from all of us here at Otto's!

November 06, 2020

Awesome experience from start to finish! Scott is very Awesome experience from start to finish! Scott is very knowledgeable and works hard to ensure each car buying experience goes perfectly. This adde More

by Lora B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elias Randall
Nov 09, 2020 -

BMW of West Chester responded

Thank you for your wonderful compliments for Scott and for being valued member of the Otto's BMW family. We are thrilled to hear you have been so pleased.

November 05, 2020

Purchased an X5 from Ian Martin. Our experience from start to finish was extraordinary. The ultimate Client Advisor selling the Ultimate Driving Machine, perfect combination!! More

by f.baldassarre
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

BMW of West Chester responded

Outstanding! We are so pleased to hear you enjoyed working with Ian on the purchase of your X5. Many thanks again from all of us here at Otto's!

November 03, 2020

Jay and Noel were a pleasure to work with in purchasing an X5. We are repeat customers and do not consider any other BMW dealerships. More

by sdooley
Recommend Dealer
Yes
Employees Worked With
Jay Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel Montesano
Nov 05, 2020 -

BMW of West Chester responded

Thank you for your complimentary words for Jay and Noel. We truly appreciate and value your loyalty. Many thanks again for choosing Otto's BMW!

October 31, 2020

Scott was efficient and helpful. He has lots of knowledge on the car and was very patient answering my questions. This was my easiest car purchase ever. Highly recommend Scott and Otto’s More

by Peggyb1218
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

BMW of West Chester responded

We're delighted to hear Scott was able to efficiently deliver the information you needed to make a purchase in confidence. Many thanks from all of us here at Otto's!

October 30, 2020

Scott is first a friend and then a salesman. He truly wanted us to make the best decision for us, which is exactly what you want. Very knowledgeable and fun throughout the whole process! More

by Fintan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian DiPaolo, Matthew Carson
Oct 30, 2020 -

BMW of West Chester responded

Thank you for kind words for purchase experience delivered by Scott . Helping you make the most informed decision possible is key to our mutual success. Many thanks for choosing Otto's BMW!

October 29, 2020

Best dealership I have ever purchased a car from. I have purchased 5 new cars here and have loved every one of them. Best service also. More

by arletterjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Sherwood
Oct 30, 2020 -

BMW of West Chester responded

Outstanding! Thank you for your endorsement of our sales and service team and many thanks for being a valued and loyal member of the Otto's BMW family!

October 29, 2020

Justice is wonderful to work with in every aspect. He is extremely knowledgeable and professional and takes care of every detail of the purchase with perfection. Otto's customer service team is outstanding More

by Cconron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia, Kevin Pinkerton
Oct 30, 2020 -

BMW of West Chester responded

Thank you for your wonderful compliments for Justice. Taking care of the details makes the difference. Many thanks as well for your kind words for our service team as well. We appreciate your ongoing loyalty and for being a valued member of the Otto's BMW family.

October 28, 2020

Personable, professional, and knowledgeable; Scott Gately made my experience buying a certified pre-owned X5 smooth, fast and fair; providing multiple deal options with complete transparency. More

by Matthew Taylor
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

BMW of West Chester responded

We're so pleased to hear Scott was able to provide all the information you needed to purchase your X5 with confidence. Many thanks from all of us here at Otto's BMW!

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