BMW of West Chester

Excellent buying experience. I recently bought a Lexus for my wife and had a nightmare of an experience- 3 hours to get processed and high pressure sales ad ons. Scott understood what my parameters were t for my wife and had a nightmare of an experience- 3 hours to get processed and high pressure sales ad ons. Scott understood what my parameters were to get in a new automobile and was flexible in putting a fair deal together. The customer service across the board at Otto’s is superior. On one visit when Scott was taking care of another customer, he sent over an assistant to answer my questions and to show me the vehicle I eventually leased. I would recommend Otto’s and Scott Gaitly to any of my friends and family. Well done. More

I just got my brand new 2021 BMW X 3 from Ian Martin from Otto's BMW and I love it! They went above and beyond to make sure I was completely satisfied from the beginning to the end. Ian even came in on his d Otto's BMW and I love it! They went above and beyond to make sure I was completely satisfied from the beginning to the end. Ian even came in on his day off to let us take the car home early. Noel was excellent as well with the finance closing. We really appreciate it! I highly recommend this dealership to anyone looking. I will be going there for all my services to come. Thank you Ian and Noel. More

Mohammad Elnaboulsi hands down best salesman I’ve ever dealt with period.... let’s you decide on the car you want unlike 99% of other salesman. I can’t speak for any other salesman at Otto’s but Mohamma dealt with period.... let’s you decide on the car you want unlike 99% of other salesman. I can’t speak for any other salesman at Otto’s but Mohammad is great! Go see him you won’t be disappointed! More

Mohammad was not only extremely knowledgeable about the car, he took all of the time we needed to explore the vehicle, and he is polite and pleasant to work with. I have bought vehicles from Ottos in the p car, he took all of the time we needed to explore the vehicle, and he is polite and pleasant to work with. I have bought vehicles from Ottos in the past. Everyone is friendly and the service department always did a great job! I highly recommend Otto’s and Mohammad Elnaboulsi! More

The fastest and easiest car purchase yet! The whole purchase from soup to nuts took about 3 hours, which is FANTASTIC since the whole car purchasing process is everyone’s least favorite thing to do. Sc purchase from soup to nuts took about 3 hours, which is FANTASTIC since the whole car purchasing process is everyone’s least favorite thing to do. Scott is so friendly and honest. Not pushy at all. Truly cares about his customers and what he does! No wonder he has so many repeat buyers! Highly recommend!! More

Brian provided excellent advice regarding my options at the end of my lease. He was thoughtful, patient and very good listener to ensure my requests were executed flawlessly. He has a very friendly dispo the end of my lease. He was thoughtful, patient and very good listener to ensure my requests were executed flawlessly. He has a very friendly disposition and overall provided excellent service. More

Scott was great! He was very responsive and made the process quick and easy from start to finish. The Otto’s team is great, I would highly recommend. process quick and easy from start to finish. The Otto’s team is great, I would highly recommend. More

This dealership has succeeded in differentiating itself and earning me as a customer. From the personal greeting upon entry, to the well-equipped state of the art showroom, to the attention given to findi and earning me as a customer. From the personal greeting upon entry, to the well-equipped state of the art showroom, to the attention given to finding the best associate to assist me, and most importantly, to the value placed on MY time spent at the dealership, Otto's is the best! I have purchased many luxury vehicles from supercharged sports cars to luxury sedans. My sales associate Robert Madden was knowledgeable, helpful, and easy to work with. His leadership team was empowered to make the decisions necessary to gain my business. I ordered my perfect X5 and I can't wait for it to arrive. I am certain that the delivery process will be as wonderful as the purchase and I am sure to post additional details when possible. Great job to the dealership for your leadership and for recognizing and maintaining a talented staff. More

The folks at Otto's always are first class. Go see Justice, you won't be disappointed! He knew exactly what I was looking for and provided first rate service. This is the 5th vehicle I've purchased. Justice, you won't be disappointed! He knew exactly what I was looking for and provided first rate service. This is the 5th vehicle I've purchased. More

Brian was Pleasant and easy to work with, he gave me an offer I couldn’t refuse 😉 and had me in and out with my new car fast I will definitely use Brian again .😊 offer I couldn’t refuse 😉 and had me in and out with my new car fast I will definitely use Brian again .😊 More