BMW of West Chester

My experience with Jay Miller, our Client Advisor and Otto's BMW in West Chester was the best I ever had in my many years of buying and leasing automobiles. The dealership is spotless, everyone is extre Otto's BMW in West Chester was the best I ever had in my many years of buying and leasing automobiles. The dealership is spotless, everyone is extremely professional, and Mr. Miller and his associates in Finance, Service, and Parts went above and beyond to make my lease experience for my 2021 X3 M40i perfect from beginning to end. This was my first time at Otto's BMW but it certainly will not be my last! Best in the area!! More

I cant say enough about how awesome my experience was with Otto's. I was treated very well from the time I walked in the door until the time I left. I cant than the staff there enough for how great my e with Otto's. I was treated very well from the time I walked in the door until the time I left. I cant than the staff there enough for how great my experience was. Wilmer Rodriguez was exceptional and worked really hard to get evry discount and rebate possible. When I thought I had a good deal and agreed to the price I actually was surprised in a lower price then expected as Noel Montesano explained he wanted to help me as a returning customer and said I was part of the family. I just do not have enough good things to say about the facility, how clean and up to date it was and every person was truly professional. The best for last: Ralph Nofsinger my salesman and a true and consummate professional helped me figure out what vehicle was best for my application. He allowed me to drive several vehicles and it was a no pressure deal in which never happens these days. I was never pressured and never at any time did I feel like I was a number but a true part of the family there. I will go back and I will refer as many people to this dealership as possible. One of the best! More

Great experience, easy simple quick I have done my Great experience, easy simple quick I have done my research online and connected with my known Bmw dealer Salesman was extremely knowledgeable, av Great experience, easy simple quick I have done my research online and connected with my known Bmw dealer Salesman was extremely knowledgeable, available anytime friendly I will recommend the dealer and salesman to my friends and family OTTO dealer is known to my family since the 80’s More

The dealership is clean, and the salesman Ralph that I had was great. They allowed me to take 7 different vehicles out to try each one by myself. The dealership is low stress, no pressure and I like that had was great. They allowed me to take 7 different vehicles out to try each one by myself. The dealership is low stress, no pressure and I like that. I got great deals on both vehicles and I even had extra services comped during the deal. I was really impressed and this is my first time with BMW but so far the experience is great I have been through Mercedes, Lexus, Infinity and other dealers. This right now is one of the top. The pick up process was so smooth. I signed maybe 6 pieces of paper total and it took 3 minutes. Then they began to set up the cars with us. The finance and delivery experience was really fast and low stress as well. I cant say enough about everyone we interacted with. I am now even considering buying my daughter a vehicle here because of how well I was treated. More

We love the car - 21 X5! We are Repeat customers and had a terrific experience. Justice was very helpful, answering all our questions without being at all pushy. a terrific experience. Justice was very helpful, answering all our questions without being at all pushy. More

Scott was great to work with, he made my car buying experience incredibly easy! From ordering to delivery it was seamless. Scott is incredibly knowledgeable and provides excellent customer service, wou experience incredibly easy! From ordering to delivery it was seamless. Scott is incredibly knowledgeable and provides excellent customer service, would highly recommend him to family and friends. More

This was the best vehicle buying experience I have ever had! I was searching for a specific color and trim level for a CPO BMW and Brian and I started having email conversations since his dealership had on had! I was searching for a specific color and trim level for a CPO BMW and Brian and I started having email conversations since his dealership had one of two on the entire east coast. He was incredibly easy to deal with and understood what I was looking for. When we finally spoke, I could immediately tell he was good at his job. I had two vehicles to trade in and both trade in values he offered were reasonable. I live over 100 miles away and when I arrived, Brian was prepared and ready for me. The entire transaction in a very covid-safe environment took less than an hour. Otto's also provided a courtesy $50 gift certificate and I was able to purchase my Dad his first BMW shirt! Janelle was also quite pleasant. I highly recommend Brian at Otto's! He was well-prepared and I can't say enough how easy this entire transaction was. My first BMW and I would not hesitate to call Brian again when I buy my next one! More

Buying a new car during a pandemic was challenging. We appreciated everyone observing all the safety measures required to make us comfortable. Also appreciated taking a test drive without a salesman along appreciated everyone observing all the safety measures required to make us comfortable. Also appreciated taking a test drive without a salesman along. Showed trust. As we were not in a hurry we ordered our car and it arrived in the time promised. Hopefully this car will be as satisfactory as the last three BMW cars we have enjoyed. More

I had a great experience at Otto’s BMW on Saturday with sales person Ian Martin and Wilmer Rodriguez the sales manager. Both were very helpful with finding a car for my daughter. I know I got a good deal a sales person Ian Martin and Wilmer Rodriguez the sales manager. Both were very helpful with finding a car for my daughter. I know I got a good deal and they both stayed after closing time to wrap up the paperwork so that I could take the car home that day. This was my first experience at Otto’s but it will certainly not be my last. One final thing that I found interesting was how both these men spoke so highly of the family that runs the dealership, as well as the dealership’s interesting history. When employees speak that way, it’s a clear sign of a truly great company that certainly cares about selling cars, but also cares about a whole lot more. I will be a customer for life. More

Justice Mogano is always a pleasure to deal with. We were able to get a great deal and as always treated honestly and fairly. He’s personable, knowledgeable, and detail oriented. Would recommend him without able to get a great deal and as always treated honestly and fairly. He’s personable, knowledgeable, and detail oriented. Would recommend him without reservation. More