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BMW of West Chester

West Chester, PA

4.8
2,564 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,564 reviews

December 22, 2020

Otto’s Bmw is one’s dealership of choice due to the professionalism and the many aspects of unity; which, always feels like home. As a repeat patron, I have the most incredible client advisor within Sc More

by Moneyneversleeps111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

BMW of West Chester responded

We are so pleased to hear you have continued to enjoy working with Scott! Thank you for being a valued member of the Otto's BMW family.

December 22, 2020

Justice Morgano and Otto’s make BMW buying and servicing a pure pleasure. Visiting the luxe showroom and interacting with the courteous staff is always a pleasant experience. More

by Michelleperate
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

BMW of West Chester responded

Thank you for your wonderful compliments for Justice and for being long time, valued members of the Otto's BMW family. Best wishes for a happy 2021 from all of your friends here at Otto's!

December 22, 2020

Overall fantastic experience, we couldn’t have asked for anything better. Scott was extremely knowledgeable and took the time to layout all the options. We’ll definitely be returning to buy another. More

by JS73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

BMW of West Chester responded

Providing all of the knowledge you need to make an informed purchase is critical. We are pleased to hear Scott delivered a purchase experience that suited you so well. Best wishes for the holiday season from all of us here at Otto's!

December 21, 2020

Being an actual customer opens your eyes to the way a business really runs. I picked up an M340 and I am incomplete love with it!!! More

by M340Man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel Montesano
Dec 24, 2020 -

BMW of West Chester responded

Fantastic! We strive for excellence every day! We know you will enjoy the most excellent M340!! Happy Holidays!

December 21, 2020

Everyone at Otto’s goes above and beyond to make your car-buying experience seamless. Special shout out to Ian for all the work he did for me! Thank you again! More

by Press29
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2020 -

BMW of West Chester responded

Wonderful! Thank you for the nice words and the shout out to Ian M! Happy Holidays!

December 21, 2020

Sometimes in life paths cross, but after many years and many purchases this has been the most enjoyable and professional delivery by a very knowledgeable Client Advisor, Ian R. Martin and Financial Service More

by Rookie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel Montesano
Dec 24, 2020 -

BMW of West Chester responded

Thank you for your continued business! We're glad that Ian and the team delivered the "Ultimate Purchasing Experience"!! We couldn't ask for a better compliment.

December 21, 2020

I couldn’t have asked for a better experience with leasing my new X3. The process was so easy from start to finish and I was treated so professionally. Ian Martin deserves special recognition. I know More

by Laura123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2020 -

BMW of West Chester responded

Thank you so much for sharing your experience and the compliments for Ian M! We're glad you had an experience that we can be proud of. Enjoy your new X3 and have a happy holiday!

December 19, 2020

Class act from the minute we walked in. Very professional and easy to work with. Met all expectations and the sales process was very easy. More

by Koldfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel Montesano
Dec 21, 2020 -

BMW of West Chester responded

Making it easy for you is always our goal here at Otto's. We are truly gratified to hear you were so pleased! Many thanks again and best wishes for the holiday season!

December 18, 2020

Mohammed was amazing to work with. I appreciate his diligence and being respectful of my time. He is one of the best salespersons I have worked with and appreciated that he didn’t harass me with mult More

by mtw02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad Elnaboulsi
Dec 21, 2020 -

BMW of West Chester responded

We are thrilled to hear Mohammad was able to deliver the purchase experience that suited your needs so well. Enjoy the holiday season in your new 3 series!

December 18, 2020

Everyone at Otto’s is professional, courteous and friendly. Special shout-out to Scott Gately in Sales and Kevin Pinkerton in Service. They are the reason I keep doing business Otto’s! More

by Fd1139
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Blubello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Pinkerton
Dec 21, 2020 -

BMW of West Chester responded

Thank you for your wonderful endorsement of both Scott and Kevin! Best wishes for the holiday season from all of us here at Otto's!

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