BMW of West Chester

Jay Miller is an exquisite client advisor. Third car I have purchased from him. Knowledgeable with BMW vehicles. Great match maker - Listens to what you want out of a car. High-level customer experience. have purchased from him. Knowledgeable with BMW vehicles. Great match maker - Listens to what you want out of a car. High-level customer experience. More

Once again, outstanding service, knowledge, and a keen understanding of maximizing the customer experience. Thank you to Ian Welsh and Wilmer Rodriguez for a superior experience. understanding of maximizing the customer experience. Thank you to Ian Welsh and Wilmer Rodriguez for a superior experience. More

I have been doing business at Otto's for many years now and they never disappoint. Justice Mogano is an excellent sales person and Rob Johan has been great in maintenance. I can't say enough good about O and they never disappoint. Justice Mogano is an excellent sales person and Rob Johan has been great in maintenance. I can't say enough good about Ottos. More

My second 3-Series with Otto’s and Justice Mogano. I enjoy the business-like approach to their services and I never feel like I’m negotiating against myself. Justice is extremely expert with the 3-Se enjoy the business-like approach to their services and I never feel like I’m negotiating against myself. Justice is extremely expert with the 3-Series product and I rely on his expertise and his recommendations. Justice stayed in touch with me after my last purchase and made it an easy choice to use Otto’s when it came time to replace my older BW. I enjoyed a very smooth transition. More

Scott was great helping us with our new X5. The entire process was very smooth. We love our new BMW. We would purchase another vehicle from Otto's. process was very smooth. We love our new BMW. We would purchase another vehicle from Otto's. More

Scott could not have made our buying experience easier. My wife and I showed up almost about 30 min before closing not realizing it, but regardless of that Scott quickly got us into a vehicle to test driv My wife and I showed up almost about 30 min before closing not realizing it, but regardless of that Scott quickly got us into a vehicle to test drive. When we arrived back the dealership was closing, but Scott being a true professional asked us if we wanted to take a look at the numbers in spike of the dealership being closed. The offer was aggressive and within five minutes we closed the deal on our new X5. There was no pressure or haggling, and everyone at Otto's made us feel like we were the most important customers they have. It has been an absolute pleasure and I look forward to working with Scott and Otto's again on our next purchase. I highly recommend Scott Gately and Otto's BMW. More

I recently ordered a BMW 230i from Otto's, taking delivery last Friday 1/15/20. Jay, a genuine car guy, was great to work with and made recommendations for my order based on my ownership history and delivery last Friday 1/15/20. Jay, a genuine car guy, was great to work with and made recommendations for my order based on my ownership history and expectations for the car. He communicated well with me throughout the order process, setting appropriate expectations regarding timelines, how to track the car's journey from Leipzig and across the Atlantic, etc. The buying process did not involve pressure at any point, including the Finance Manager discussion which was very unlike my last experience at another dealership. The car was well prepared and the delivery experience anticipated my excitement at getting this new vehicle. Jay followed up post-delivery to see how the car and I were doing, which I appreciated. Nice job. The car is great, by the way, a feisty performer and a joy to drive with its manual transmission and MSport sport suspension. More

Scott was very professional, easy to work with, and knowledgeable. He made this process simple and enjoyable. I would definitely purchase from him again. th knowledgeable. He made this process simple and enjoyable. I would definitely purchase from him again. th More

Scott was easy to work with and was extremely knowledgeable about the pros and cons of the car vs others I was considering. It was an easy transaction. knowledgeable about the pros and cons of the car vs others I was considering. It was an easy transaction. More

I love my new X3. They did a great job getting the car and taking me through all of the options! They were even great with accommodating last minute changes I requested! and taking me through all of the options! They were even great with accommodating last minute changes I requested! More