BMW of West Chester

Scott made the sales process one of the smoothest and easiest I've ever experienced. Scott was super knowledgeable about the car (a 2021 X3 30e) and the marque - inspiring confidence that my decision to easiest I've ever experienced. Scott was super knowledgeable about the car (a 2021 X3 30e) and the marque - inspiring confidence that my decision to shop with Otto's was a wise one. The dreaded paperwork process was painless - he handled all questions/issues quickly and with no fuss. I highly recommend Scott! More

Lauren was super helpful, pleasant, responsive and easy to deal with! I would absolutely recommend her to friends and family in the market for a BMW! to deal with! I would absolutely recommend her to friends and family in the market for a BMW! More

We got lucky when we met Scott... he was very knowledgeable & attentive !!! I would recommend him 100% to ftiends & family !!! Thanks To Scott for a positive experience! knowledgeable & attentive !!! I would recommend him 100% to ftiends & family !!! Thanks To Scott for a positive experience! More

Ian was such a pleasure to work with. He was attentive to our needs and informed us about every car we showed interest in. Ian was transparent about all concerns we had and even extended his services after o our needs and informed us about every car we showed interest in. Ian was transparent about all concerns we had and even extended his services after our purchase. He was down to earth and showed genuine care in our best interest. Needless to say, he is very good at what he does and we greatly appreciated him! More

Absolutely hands-down finest sales experience ever. Everything was delivered on time and as expected. Scott made sure all was ready at the time of our appointment. Everything was delivered on time and as expected. Scott made sure all was ready at the time of our appointment. More

Brian goes above & beyond to make sure the whole process of buying a car is easy and fair. He makes sure you are satisfied and will do whatever he can to make sure every expectation is met. If something i of buying a car is easy and fair. He makes sure you are satisfied and will do whatever he can to make sure every expectation is met. If something is not quite right, he will see to it that it is fixed. More

As a first-time BMW buyer I wasn't sure what to expect and happy to report it was a great experience. Lauren was friendly, professional, and accommodating. Buying a new car can be stressful and she ensure and happy to report it was a great experience. Lauren was friendly, professional, and accommodating. Buying a new car can be stressful and she ensured I was comfortable with the deal and never felt pressured. Looking forward to returning to Otto's and the opportunity to work with Lauren in the future. More

Scot made the process seamless and we were in and out in minutes ... no press sue and was SUPER informative for my wife who isn’t so tech friendly ! Awsome job minutes ... no press sue and was SUPER informative for my wife who isn’t so tech friendly ! Awsome job More

Today I picked up my new BMW from Otto's and I can truly say this was an great experience. I worked with Ralph Nofsinger in Sales and he was great. He never pressured me and let me take my time coming bac say this was an great experience. I worked with Ralph Nofsinger in Sales and he was great. He never pressured me and let me take my time coming back several times to look at different models to test drive and answer my questions. I am extremely happy with my decision. Upon arrival, my paperwork was ready and I was immediately seen by Noel Montesano in Finance to sign and get me on the road. I am extremely happy and will definitely be doing business with Otto's again in the future. Thank you! More

Lauren had the car ready to test drive at the front door on a rainy night and was waiting for us after we called to see if it was still available. Then she had most of the sales paperwork done before we arr on a rainy night and was waiting for us after we called to see if it was still available. Then she had most of the sales paperwork done before we arrived the day we bought it! She made sure we were fully satisfied and continues to stay in touch to ensure we're still happy. So friendly and helpful at every step! More