BMW of West Chester

I emailed Otto’s and described what I was looking for. Several days later I visited the dealership and met with Ian Welsh. He had arranged a test drive of two vehicles one of which I leased that day. Eve Several days later I visited the dealership and met with Ian Welsh. He had arranged a test drive of two vehicles one of which I leased that day. Even though there is a BMW dealership closer to my home, I chose Ottos for their wide selection and professional appearance. The car is perfect. If you want a BMW go to Otto’s and meet with Ian. He will make it a smooth transition and you’re unlikely to ever own anything other than a BMW. More

Lauren was a pleasure to work with. I haven't bought a car in a long time and there was no pressure. Would highly recommend. car in a long time and there was no pressure. Would highly recommend. More

This dealership was friendly, precise, seamless and knowledgeable. This was the fastest and easiest process to purchase a vehicle. Very organized and respectful. The people all took pride in their job knowledgeable. This was the fastest and easiest process to purchase a vehicle. Very organized and respectful. The people all took pride in their jobs More

Amazing experience! Exceeded expectations of the car buying process. Scott took every opportunity to ensure our decision met our needs. The entire staff is focused on the client. buying process. Scott took every opportunity to ensure our decision met our needs. The entire staff is focused on the client. More

Robert, my sales agent was very accommodating and knowledgeable. It was an enjoyable experience. I had an experience damaging a tire and a wheel after hitting a pothole so I added the tire and wheel knowledgeable. It was an enjoyable experience. I had an experience damaging a tire and a wheel after hitting a pothole so I added the tire and wheel protection. Noel added it to the financing without any problems. More

Brian was patient and diligent while we were making our car buying decision. He followed through on his commitments to check into available inventory in the surrounding area as well as what options were a car buying decision. He followed through on his commitments to check into available inventory in the surrounding area as well as what options were available for order. More

The dealer ship was very helpful. Bryan was extremely helpful!! I tried to deal with Ottos in the past but we could not come to terms. But this time they went over the top. helpful!! I tried to deal with Ottos in the past but we could not come to terms. But this time they went over the top. More

This was the most AMAZING car buying process I have experienced in my 27 years of purchasing vehicles. I first spoke with Ralph when he called me from an online inquiry. His customer service was im experienced in my 27 years of purchasing vehicles. I first spoke with Ralph when he called me from an online inquiry. His customer service was impeccable. He was patient, knowledgeable and answered all of my questions. I could tell that Ralph is passionate about his job and helping people make the best informed, no pressure decision. We did everything via text/phone and email. All I had to do was come in to sign papers and pick up my vehicle. Everyone I came in contact with was super friendly. I will definitely refer all of my friends here that want to purchase a vehicle. I cannot wait to purchase my next vehicle from you all. This is how experiences should be everywhere. Thank you for my 100+% experience! More

I found the car I wanted online and I went in to buy it. Lauren Snyder was very helpful. She sold me the car quickly and competently, with no attempt to upsell. I appreciate the fast turn around and no atte Lauren Snyder was very helpful. She sold me the car quickly and competently, with no attempt to upsell. I appreciate the fast turn around and no attempts to sell add ons, services, or a more expensive car. More

Ian is awesome to work with from start to finish . Seamless experience. Well organized transaction. We love our new BMW. Thanks Ian and Otto’s Seamless experience. Well organized transaction. We love our new BMW. Thanks Ian and Otto’s More