BMW of West Chester

I cannot say enough wonderful things about this dealership and their team. This was my second BMW vehicle purchase, and while the first was not too bad - this was hands down the best experience I h dealership and their team. This was my second BMW vehicle purchase, and while the first was not too bad - this was hands down the best experience I have ever had. I submitted an online request for information on a certified X5 and had a response from Kyle within 10 minutes of the dealership opening the following morning (via my specified preferred method of contact thank goodness). We emailed back and forth all day working out a deal on the vehicle and right off the bat I was impressed - Kyle was exceptionally professional and kind, and the team was very generous during the negotiation process. By mid-morning the following day, we had a closed deal. I came to the dealership at our agreed-upon time, was met promptly by Kyle, given a bottle of water, and got right into looking over the vehicle. I was extremely pleased to see that the car was fully ready to go upon my arrival - washed, license plate installed, waiting for me to get right in. Never once did I feel rushed - Kyle spent so much time going over all of the vehicle's features and ensuring I was set up before I left. I also cannot say enough praise for Jayson, my finance manager. I can only imagine the work he put in with the banks to get me into my new car at a reasonable price and I truly cannot thank him enough. I've never fully enjoyed a conversation with a finance manager during a car purchase, but that changed on this day. We had a lot of good conversation, he answered all of my questions, and didn't push me into anything additional that I didn't want. The team here at BMW of West Chester made this the easiest, most stress-free car purchasing experience I have ever had in my life and I, again, cannot thank them enough. They have earned a life-long customer as long as I remain in the area and in a BMW vehicle. If you're in the market for a vehicle, you have to go see these two gentlemen - they will absolutely take perfect care of you and do everything they can on their side to get you into your new car. Whatever they're being paid - it's not enough. THANK YOU Kyle & Jayson! More

This is our 3rd BMW purchased through Scott and West Chester BMW. Highly recommend Scott for his expert knowledge, friendly, no nonsense style, and quick and thorough service. Chester BMW. Highly recommend Scott for his expert knowledge, friendly, no nonsense style, and quick and thorough service. More

Amazing experience from start to finish! Scott Gately is honest, professional, and truly went above and beyond to make everything easy and stress-free. No pressure, great communication, and Scott Gately is honest, professional, and truly went above and beyond to make everything easy and stress-free. No pressure, great communication, and outstanding customer service throughout the entire process. It’s rare to find someone this genuine and dedicated to their customers. I couldn’t be happier with my experience and highly recommend them to anyone looking for a BMW! I should know as this is the 3rd BMW I purchased from Scott. More

Justice was great to work with. He was knowledgeable and well prepared. The overall buying experience was top notch. He was knowledgeable and well prepared. The overall buying experience was top notch. More

Scott made my first BMW purchase an outstanding experience from start to finish. As a first-time BMW buyer, I wasn’t sure what to expect, but he gave me a great introduction to the brand and set th experience from start to finish. As a first-time BMW buyer, I wasn’t sure what to expect, but he gave me a great introduction to the brand and set the bar incredibly high. What stood out most was his responsiveness, positive energy, and collaborative approach. He was always quick to follow up, happy to answer questions, and never pushy. It’s rare to find someone who is not only knowledgeable and passionate about what they do, but also someone who makes the entire process feel easy and enjoyable. This was easily the best car-buying experience I’ve had, thanks to Scott. I would highly recommend working with him. More

Another EXCEPTIONAL experience working with Scott Gately and the BMW of West Chester team on the purchase of another BMW. Being doing biz with Scott for 10 yrs and wouldn’t go anywhere else for a BMW! and the BMW of West Chester team on the purchase of another BMW. Being doing biz with Scott for 10 yrs and wouldn’t go anywhere else for a BMW! More

I have had an amazing experience with BMW of West Chester. Lauren was incredible, very honest and experienced and took care of me from day one. She helped me get my DREAM CAR together with Brooks, th Chester. Lauren was incredible, very honest and experienced and took care of me from day one. She helped me get my DREAM CAR together with Brooks, they did give me the best deal on the market, hands down! I will really do recommend Lauren and BMW of west Chester. They’re all amazing and their service is top notch. More

Caroline was attentive and thoughtful The whole experience at BMW of West Chester went without any issues. Service was quick and easy. Everything was explained and done on time. experience at BMW of West Chester went without any issues. Service was quick and easy. Everything was explained and done on time. More

Scott made my BMW purchase the easiest and most enjoyable car-buying experience I’ve ever had! His passion for the brand is obvious (check out his videos!), and he is clearly invested in making sure his cust car-buying experience I’ve ever had! His passion for the brand is obvious (check out his videos!), and he is clearly invested in making sure his customers have a great experience. He’s the perfect balance of professional yet personable and efficient yet (very) patient. It was refreshing to work with someone so knowledgeable who is also just a fundamentally good and likable person. If you’re a female buyer who has ever felt overlooked or pressured at other dealerships, go see Scott! He treats everyone with genuine respect, and I couldn't recommend him more highly! More

They do a great job over here. Amy, Melissa, and the rest of the service advisors are always helpful, and professional. I’ve been coming here for years and have never had a negativ Amy, Melissa, and the rest of the service advisors are always helpful, and professional. I’ve been coming here for years and have never had a negative experience. More