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BMW of Owings Mills

Owings Mills, MD

4.7
1,351 Reviews
BMW of Owings Mills is a family owned and operated dealership that opened our doors in 1997. We believe in treating others with the care and attention that we would expect ourselves. From our highly knowledgeable and trained staff to our beautiful and environmentally sustainable facility we are dedicated to providing you with the most pleasurable experience possible. BMW of Owings Mills is proud to serve the Baltimore region with quality BMW vehicles. With models like the 328i, 335i, 528i, X5, X3 and 535i, we have something for every taste, and every need. Come visit us to see our BMW vehicles and take one for a test drive. If you're looking for a Baltimore used BMW car, we can assist you there as well. Visit our inventory page to see the large collection of pre-owned vehicles to select from. Also be sure and check out our used car specials page for a great deal on a Baltimore area used car. But, BMW of Owings Mills is not just a good choice as your Baltimore BMW dealership, we also provide a full line of services dedicated to our Maryland customers. From auto repairs performed by expert mechanics, to OEM BMW auto parts, to financing assistance, Northwest BMW is the smart choice for your next vehicle, or other automotive needs. Come in and say "hi"! We're located at 9702 Reisterstown Rd., Owings Mills, MD 21117, or you can call us at 888-822-6997.
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9702 Reistertowns Road

Owings Mills, MD

21117

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Showing 1,351 reviews

November 02, 2025

Good enough. I was told I would be notified when my car was ready but I wasn’t. More

by willandwillteam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2025 -

BMW of Owings Mills responded

Thank you for your feedback. We understand how important it is to be kept informed when your vehicle is ready for pickup. Your comments help us review how we manage updates during the service process. Feel free to connect with us at BMW of Owings Mills directly if you’d like to go over this further. Your satisfaction is our priority. Sincerely, The Team at BMW of Owings Mills

November 02, 2025

Buying process was very seamless and great. When we got to paperwork and finance, the person was very irritable and cell phone was ringing constantly on loud during paperwork More

by crowellaaron0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2025 -

BMW of Owings Mills responded

Thank you for your feedback, Aaron! We're glad to hear that the buying process was seamless for you. However, it’s concerning to know that your paperwork experience was less than ideal. We appreciate your insights and will address this internally to ensure a better experience in the future. If you have any further concerns, please feel free to contact us at BMW of Owings Mills. We hope to serve you better next time! Sincerely, The Team at BMW of Owings Mills

November 01, 2025

Eventually got car I wanted after buying expensive car with no front camera or adaptive cruise control. Had to sell back to get car with these features. Why sell a prime car without full functionality? More

by mkurman48
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Vonn
Nov 04, 2025 -

BMW of Owings Mills responded

Thank you for your feedback. We appreciate you taking the time to share your experience with us regarding the vehicle you purchased at BMW of Owings Mills. We understand how important features like the front camera and adaptive cruise control are to our customers. We encourage you to reach out to us directly if you have any further concerns or questions. Your input is valuable as we strive to meet our customers' needs. Thank you again for your review. Sincerely, The Team at BMW of Owings Mills

November 01, 2025

I went in for a standard oil change and to address a recall. They did nil it check my other fluids. Within a week of my service, my wiper fluid is low and I’m getting notices about my coolant levels. Th More

by Mollie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience with us, Mollie. We appreciate your feedback regarding the oil change and recall service at BMW of Owings Mills. It’s important to us that all aspects of your service meet your expectations, including the checking and topping off of fluids. We also understand how frustrating it can be to receive marketing calls during your service. We want to ensure that our communication is helpful and not intrusive. Please feel free to reach out to us so we can discuss your concerns further and ensure your vehicle is in top condition. Thank you for your time, and we hope to have the opportunity to serve you better in the future. Sincerely, The Team at BMW of Owings Mills

November 01, 2025

John did an excellent job. I was a little bit leery of this dealer based on my purchase experience, but he was wonderful. More

by lmprogar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Nov 01, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! It's great to hear that John provided you with an excellent experience at BMW of Owings Mills. We appreciate your feedback and hope to welcome you back in the future! Sincerely, The Team at BMW of Owings Mills

October 31, 2025

Derrick and Mark try very hard to accommodate their customers. They are both very polite and engaging. More

by Ger
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that Derrick and Mark provided you with excellent service. At BMW of Owings Mills, we pride ourselves on accommodating our customers with politeness and engagement. We appreciate your support and look forward to welcoming you back soon! Sincerely, The Team at BMW of Owings Mills

October 31, 2025

Mark was very helpful and took time to explain the warranty and maintenance packages. He provided great service. More

by SAFSMITH327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that Mark was able to assist you with the warranty and maintenance packages at BMW of Owings Mills. We take pride in providing excellent service, and we appreciate your kind words. Our team looks forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

October 31, 2025

Staff was very professional and was able to get me into a new car that day with a good rate. More

by samuel.schlossberg776
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Lowery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Wilder, Daniel Cushner
Nov 01, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Samuel! We’re thrilled to hear that our team at BMW of Owings Mills was able to assist you in getting into a new car with a great rate. We appreciate your kind words about our professional staff. We hope to see you again soon! Sincerely, The Team at BMW of Owings Mills

October 31, 2025

Mark consolidated my recall service with the upcoming annual maintenance into one visit which I greatly appreciated. He communicated the condition of my vehicle upon arrival, expected completion time and More

by quiltingroz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2025 -

BMW of Owings Mills responded

Thank you for your detailed review! We’re delighted to hear that Mark was able to consolidate your recall service and annual maintenance into one visit, and that you appreciated his communication regarding your vehicle's condition and service timeline. It is great to know you noticed an improvement and that your vehicle was returned to you in great condition. We look forward to seeing you again at BMW of Owings Mills for your next service! Sincerely, The Team at BMW of Owings Mills

October 29, 2025

Excellent cooperation and service by all staff and service advisors. I very much appreciate the support of Mark Johnson More

by rameshganachari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Ramesh! We're thrilled to hear about your excellent experience at BMW of Owings Mills and appreciate your kind words about our staff and service advisors, especially Mark Johnson. Your support means a lot to us, and we look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

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