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Michelle Jackson
Michelle Jackson at BMW of Owings Mills

Michelle Jackson

Service Manager

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.9
143 Reviews
4.9

143 Reviews

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143 Reviews of Michelle Jackson

April 22, 2026

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Employee Rating

I service was fine. However. I returned the loaner when my service was done. The lady WALKED around the loaner with me and CHECKED OFF that all was good . I get a call a More

by yvonneosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Apr 24, 2026

BMW of Owings Mills responded

Thank you for sharing your experience with us, Yvonne. We understand your concerns regarding the loaner vehicle and the communication that followed. Our team strives to maintain high standards at BMW of Owings Mills, and we appreciate your feedback on this matter. We encourage you to reach out to us directly so we can further discuss your experience. Thank you for your understanding. Sincerely, The Team at BMW of Owings Mills

December 22, 2025

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Eric Lowrey and John Walker hooked my car up. Love their customer service and joy in doing their job. It's very refreshing during this holiday season to see staff members love their jobs! Thank y More

by dnixon829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards , Eric Lowrey and John Walker

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Dec 22, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that Eric and John provided you with such exceptional service at BMW of Owings Mills. It’s great to know their enthusiasm and professionalism made a positive impact on your experience. We appreciate your kind words and hope to see you again soon! Enjoy the holiday season! Sincerely, The Team at BMW of Owings Mills

December 07, 2025

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Service was most excellent. The waiting room was clean. Have I reached 15 words yet? More

by WILLIAMMCARNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Howard Mei, Mark Johnson, Derrick Edwards

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Dec 07, 2025

BMW of Owings Mills responded

Thank you for your positive feedback, William! We’re glad you enjoyed your experience at BMW of Owings Mills. We strive to provide excellent service and maintain a clean environment. We look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

December 06, 2025

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Great courteous people to deal with. Pricing is reasonable and fair. Good treatment from entering the dealership until driving away in your new vehicle Good experience overall More

by bdfan42
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Hess, Daniel Kim, Eric Lowery, Mark Johnson

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Dec 07, 2025

BMW of Owings Mills responded

Thank you for your fantastic review! We're pleased to hear that you had a great experience with our team at BMW of Owings Mills. Providing courteous service and fair pricing is our priority, and we're glad you felt that from the moment you arrived until you drove away in your new vehicle. We appreciate your feedback and look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

December 05, 2025

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Excellent service and friendly and professional staff at all times and clean facilities with nice staff More

by SIDHU897
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Dec 05, 2025

BMW of Owings Mills responded

Thank you for your review! We greatly appreciate your feedback about our friendly and professional staff at BMW of Owings Mills. It's great to hear that you enjoyed our clean facilities as well. We look forward to welcoming you back next time. Sincerely, The Team at BMW of Owings Mills

December 04, 2025

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Everything was as good as I could expect. The service was fine and very friendly, More

by hwfoodman2348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Dec 05, 2025

BMW of Owings Mills responded

Thank you for your positive review! We're thrilled to hear that everything met your expectations and that you experienced friendly service at BMW of Owings Mills. We appreciate your feedback and look forward to welcoming you back in the future! Sincerely, The Team at BMW of Owings Mills

November 24, 2025

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Poor communication when making appointments and diagnosing repairs after bringing car to dealer on several occasaions. More

by pamelacarter1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Nov 24, 2025

BMW of Owings Mills responded

Thank you for sharing your experience with us, Pamela. We understand how important clear communication is when it comes to appointment scheduling and diagnosing repairs. Your feedback is valuable, and we encourage you to reach out to us directly at BMW of Owings Mills so we can discuss your concerns and work towards a better experience. We appreciate your input and hope to hear from you soon. Sincerely, The Team at BMW of Owings Mills

November 23, 2025

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Employee Rating

Always great customer service. Professional, clean, nice atmosphere. Repairs completed in a timely manner. Easy to schedule routine and emergent services. Love that they offer comp More

by amcleod.2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

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Nov 24, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We truly appreciate your kind words about the customer service and atmosphere at BMW of Owings Mills. It's great to hear that you found our repair services timely and enjoyed the complimentary car washes. We look forward to seeing you again for your next service! Sincerely, The Team at BMW of Owings Mills

November 21, 2025

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Mark goes all out to be as helpful as he can be during the repair process. More

by Ger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Nov 21, 2025

BMW of Owings Mills responded

Thank you for your review! We appreciate your feedback about Mark's dedication during the repair process. At BMW of Owings Mills, we strive to provide exceptional service, and it's great to hear that Mark was able to assist you so well. We look forward to seeing you again. Sincerely, The Team at BMW of Owings Mills

November 20, 2025

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Employee Rating

Outstanding Customer Service , Professional, knowledgeable trustworthy. This is the service I receive when bringing my vehicle in for service. More

by TERRYE8188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

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Nov 20, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Terry! We're glad to hear that you experienced outstanding customer service at BMW of Owings Mills. Our team takes pride in being professional, knowledgeable, and trustworthy, and it's great to know that it showed during your service visit. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

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