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Mark Johnson
Mark Johnson at BMW of Owings Mills

Mark Johnson

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.9
223 Reviews
4.9

223 Reviews

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223 Reviews of Mark Johnson

April 22, 2026

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Employee Rating

I service was fine. However. I returned the loaner when my service was done. The lady WALKED around the loaner with me and CHECKED OFF that all was good . I get a call a More

by yvonneosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Apr 24, 2026

BMW of Owings Mills responded

Thank you for sharing your experience with us, Yvonne. We understand your concerns regarding the loaner vehicle and the communication that followed. Our team strives to maintain high standards at BMW of Owings Mills, and we appreciate your feedback on this matter. We encourage you to reach out to us directly so we can further discuss your experience. Thank you for your understanding. Sincerely, The Team at BMW of Owings Mills

December 22, 2025

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Eric Lowrey and John Walker hooked my car up. Love their customer service and joy in doing their job. It's very refreshing during this holiday season to see staff members love their jobs! Thank y More

by dnixon829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards , Eric Lowrey and John Walker

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Dec 22, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that Eric and John provided you with such exceptional service at BMW of Owings Mills. It’s great to know their enthusiasm and professionalism made a positive impact on your experience. We appreciate your kind words and hope to see you again soon! Enjoy the holiday season! Sincerely, The Team at BMW of Owings Mills

December 11, 2025

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Eric is a nice guy. This is my 4th car that I’ve gotten from him. Transparent and tries to make reasonable deals. Dealership is cool too, especially Mark in the service More

by NikeGuy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Lowery

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Dec 11, 2025

BMW of Owings Mills responded

Thank you for your fantastic review! We’re thrilled to hear that you've had such a positive experience with us at BMW of Owings Mills and that Eric and Mark were able to assist you effectively. Your loyalty means a lot to us, and we look forward to helping you again with your future vehicle needs. Don’t hesitate to stop by anytime! Sincerely, The Team at BMW of Owings Mills

December 07, 2025

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Service was most excellent. The waiting room was clean. Have I reached 15 words yet? More

by WILLIAMMCARNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Howard Mei, Derrick Edwards

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Dec 07, 2025

BMW of Owings Mills responded

Thank you for your positive feedback, William! We’re glad you enjoyed your experience at BMW of Owings Mills. We strive to provide excellent service and maintain a clean environment. We look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

December 06, 2025

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Great courteous people to deal with. Pricing is reasonable and fair. Good treatment from entering the dealership until driving away in your new vehicle Good experience overall More

by bdfan42
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Hess, Daniel Kim, Michelle Jackson, Eric Lowery

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Dec 07, 2025

BMW of Owings Mills responded

Thank you for your fantastic review! We're pleased to hear that you had a great experience with our team at BMW of Owings Mills. Providing courteous service and fair pricing is our priority, and we're glad you felt that from the moment you arrived until you drove away in your new vehicle. We appreciate your feedback and look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

December 06, 2025

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Knowledgeable but not pushy sales professionals. Easy to schedule service appointments. Service advisors keep you informed on your vehicles status. More

by lfkimmel
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Service Time
Service Communication
Recommend Dealer
Yes
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Dec 07, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're happy to hear that you had a great experience with our knowledgeable sales professionals and found it easy to schedule service appointments at BMW of Owings Mills. Keeping you informed about your vehicle's status is important to us, and we're glad our service advisors delivered on that. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

December 05, 2025

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Excellent service and friendly and professional staff at all times and clean facilities with nice staff More

by SIDHU897
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Dec 05, 2025

BMW of Owings Mills responded

Thank you for your review! We greatly appreciate your feedback about our friendly and professional staff at BMW of Owings Mills. It's great to hear that you enjoyed our clean facilities as well. We look forward to welcoming you back next time. Sincerely, The Team at BMW of Owings Mills

December 05, 2025

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Do I need to say more than Mark has been my service advisor since 2007. The last service experience was as excellent as always with the timely updates and detailed explanation of what was and needs to More

by berman2921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derrick Edwards

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Dec 05, 2025

BMW of Owings Mills responded

Thank you for your review! We're glad to hear that Mark has consistently provided you with excellent service since 2007. Timely updates and detailed explanations are a priority for us at BMW of Owings Mills, and we’re glad to see that reflected in your experience. We appreciate your loyalty and look forward to assisting you again. Sincerely, The Team at BMW of Owings Mills

December 04, 2025

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Always great customer service. Thank you Mark . Kept me posted doing the whole process. #1 More

by kina3518
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 05, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us at BMW of Owings Mills and that Mark provided you with excellent customer service. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

December 04, 2025

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Employee Rating

Everything was as good as I could expect. The service was fine and very friendly, More

by hwfoodman2348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Dec 05, 2025

BMW of Owings Mills responded

Thank you for your positive review! We're thrilled to hear that everything met your expectations and that you experienced friendly service at BMW of Owings Mills. We appreciate your feedback and look forward to welcoming you back in the future! Sincerely, The Team at BMW of Owings Mills

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