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BMW of Owings Mills

Owings Mills, MD

Overview
Employees
Reviews
Vehicles
4.7
1,351 Reviews
BMW of Owings Mills is a family owned and operated dealership that opened our doors in 1997. We believe in treating others with the care and attention that we would expect ourselves. From our highly knowledgeable and trained staff to our beautiful and environmentally sustainable facility we are dedicated to providing you with the most pleasurable experience possible. BMW of Owings Mills is proud to serve the Baltimore region with quality BMW vehicles. With models like the 328i, 335i, 528i, X5, X3 and 535i, we have something for every taste, and every need. Come visit us to see our BMW vehicles and take one for a test drive. If you're looking for a Baltimore used BMW car, we can assist you there as well. Visit our inventory page to see the large collection of pre-owned vehicles to select from. Also be sure and check out our used car specials page for a great deal on a Baltimore area used car. But, BMW of Owings Mills is not just a good choice as your Baltimore BMW dealership, we also provide a full line of services dedicated to our Maryland customers. From auto repairs performed by expert mechanics, to OEM BMW auto parts, to financing assistance, Northwest BMW is the smart choice for your next vehicle, or other automotive needs. Come in and say "hi"! We're located at 9702 Reisterstown Rd., Owings Mills, MD 21117, or you can call us at 888-822-6997.
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9702 Reistertowns Road

Owings Mills, MD

21117

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Showing 1,351 reviews

November 27, 2025

Very friendly & efficient service. Wait time was as told & expected. Like receiving video of work to be done and/provided. More

by pmc91860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced friendly and efficient service at BMW of Owings Mills. It's great to know that our communication about wait times and video updates met your expectations. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

November 26, 2025

The Owings Mill team was very professional. Overall, it was a very positive experience. Thank you. More

by dajacobs10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Lowery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team at BMW of Owings Mills. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

November 24, 2025

Poor communication when making appointments and diagnosing repairs after bringing car to dealer on several occasaions. More

by pamelacarter1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Jackson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience with us, Pamela. We understand how important clear communication is when it comes to appointment scheduling and diagnosing repairs. Your feedback is valuable, and we encourage you to reach out to us directly at BMW of Owings Mills so we can discuss your concerns and work towards a better experience. We appreciate your input and hope to hear from you soon. Sincerely, The Team at BMW of Owings Mills

November 23, 2025

It's Always a pleasure doing business with BMW of Owings Mills. Eric Lowery is Five Star Excellence every time. More

by LISA.BURNETTE7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Lowery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse (Finance Man)
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Nov 24, 2025 -

BMW of Owings Mills responded

Thank you, Lisa! We truly appreciate your kind words and are thrilled to hear that you always have a great experience with us at BMW of Owings Mills. We're glad Eric provided you with five-star service once again. We look forward to seeing you next time! Sincerely, The Team at BMW of Owings Mills

November 23, 2025

Always great customer service. Professional, clean, nice atmosphere. Repairs completed in a timely manner. Easy to schedule routine and emergent services. Love that they offer comp More

by amcleod.2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We truly appreciate your kind words about the customer service and atmosphere at BMW of Owings Mills. It's great to hear that you found our repair services timely and enjoyed the complimentary car washes. We look forward to seeing you again for your next service! Sincerely, The Team at BMW of Owings Mills

November 23, 2025

Great all-around service. Stress free, in and out in 1.5 hours. Never going back to Autonation again. More

by carter.hyde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2025 -

BMW of Owings Mills responded

Thank you for your fantastic review, Carter! We're glad to hear that you had a stress-free experience with us at BMW of Owings Mills and that we could get you in and out quickly. We appreciate your loyalty and look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

November 23, 2025

My service representative Jon Walker was awesome. He is very professional kind and cares about his customers. That’s what I call. Great customer service Bmw needs more service representative like Jon More

by Msdoe56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Walker awesome service representative the best
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Nov 24, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that Jon provided you with exceptional service at BMW of Owings Mills. Your kind words about his professionalism and care truly reflect our commitment to great customer service. We appreciate you taking the time to share your experience and look forward to welcoming you back soon! Sincerely, The Team at BMW of Owings Mills

November 21, 2025

Mark goes all out to be as helpful as he can be during the repair process. More

by Ger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2025 -

BMW of Owings Mills responded

Thank you for your review! We appreciate your feedback about Mark's dedication during the repair process. At BMW of Owings Mills, we strive to provide exceptional service, and it's great to hear that Mark was able to assist you so well. We look forward to seeing you again. Sincerely, The Team at BMW of Owings Mills

November 20, 2025

Outstanding Customer Service , Professional, knowledgeable trustworthy. This is the service I receive when bringing my vehicle in for service. More

by TERRYE8188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Terry! We're glad to hear that you experienced outstanding customer service at BMW of Owings Mills. Our team takes pride in being professional, knowledgeable, and trustworthy, and it's great to know that it showed during your service visit. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

November 20, 2025

Karen was awesome to work with. She made everything so easy. I would buy from her again. More

by Alex H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Lowery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Cushner
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Nov 20, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Alex! We're thrilled to hear that you had such a positive experience with Karen at BMW of Owings Mills. It's great to know that she made everything easy for you. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

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