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BMW of Owings Mills

Owings Mills, MD

4.9
829 Reviews

9702 Reistertowns Road

Owings Mills, MD

21117

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Showing 829 reviews

July 18, 2022

Courteous and quick to respond to requests for service. Satisfied with the service provided to me More

by Weinstein.stanley128
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
Jul 19, 2022 -

BMW of Owings Mills responded

We're appreciate that, thank you!

June 21, 2022

Easy to work with. Responsive. Transparent. Friendly. Wish they offered loaner cars. Good follow-up. More

by kmcallister
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Anderson
Jun 29, 2022 -

BMW of Owings Mills responded

We're so happy to hear that, thank you!

May 01, 2022

We had an amazing experience with the dealership. The whole process was very smooth and professional. My mother is so pleased with her new car. Eric was so professional, informative, and made sure ev More

by erinbrock40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
May 16, 2022 -

BMW of Owings Mills responded

Hello erinbrock40, Thank you for taking the time to share such wonderful feedback regarding your recent experience at our dealership. We're delighted to hear that your mother is happy with her vehicle. If there is ever anything else that we can assist you with, please always feel free to let us know. Thanks again and congratulations!

March 03, 2022

The staff (especially Dustin & Kevin) over at Owings Mills BMW is simply amazing. Honesty, integrity, and professionalism is very important to me overall. These guys got it right! I was out of there wit More

by Harris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin and Kevin
Mar 08, 2022 -

BMW of Owings Mills responded

We are very happy to hear that, Harris. Thank you for your very kind feedback. if there is ever anything else that we can assist you with, please do not hesitate to let us know. Thanks again!

February 19, 2022

I had a water pump replacement here, and my lines were not bled properly. Instead of rectifying the water bubble, they punched a hole in the front of my coolant reservoir ...not ethical at the least, th More

by Mhill702
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager at the time
Feb 21, 2022 -

BMW of Owings Mills responded

We are very sorry to hear about this. This information has been given to upper management to look into.

Feb 22, 2022 -

Mhill702 responded

Ok, have you hired a new service manager?

February 17, 2022

I have been going to BMW of Owings Mills for over 10 years, great service, Mark Johnson has been very nice to me all the years, he is one of the reasons I keep buying BMWs. Thanks Mark! More

by Brihane
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
Feb 21, 2022 -

BMW of Owings Mills responded

Thank you for your very kind feedback, we really appreciate it! If there is ever anything else that we can assist you with, please feel free to let us know. Thanks again!

February 15, 2022

Prompt, clear and easy to pay. Explained the current work needed and what future service will be. More

by robert.regino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Wolfe
Feb 21, 2022 -

BMW of Owings Mills responded

Good to hear, thank you!

January 04, 2022

BMW of Owings Mills makes it so easy for car repairs. The staff is available immediately upon your arrival, a loaner car was no problem, and the quality of the work was outstanding. There is nothing more to More

by Chuckster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, I believe
Jan 17, 2022 -

BMW of Owings Mills responded

Thank you for taking the time to review your experience at our dealership. If there is ever anything else that we can assist you with, please feel free to let us know. Thanks again!

December 23, 2021

Responsive, courteousImpressed with staff.Took my Responsive, courteous Impressed with staff.Took my several calls promptly and productively. Thanks to Northwest BMW. More

by Carl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom, Tifiny
Jan 17, 2022 -

BMW of Owings Mills responded

We're so happy to hear that, Carl! Thank you

December 18, 2021

Pleasant experience with sales staff and senior management… Would consider purchasing future vehicles from this dealership More

by Jpviolante
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William and Dustin also Nate
Dec 20, 2021 -

BMW of Owings Mills responded

We're very happy to hear that, thank you!

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