BMW of Owings Mills

Service was very good. I went in for an oil change and check tire pressure. They also wash the dust and dirt off my vehicle I went in for an oil change and check tire pressure. They also wash the dust and dirt off my vehicle More

Mark is always courteous and professional whenever I bring my car in. He clearly explains the issues and provides updates when needed. bring my car in. He clearly explains the issues and provides updates when needed. More

I had an appointment for the day after the that I had the work done on my car, but something came up and I had to change the appointment for a day earlier, I stopped by that Thursday and explained what happe work done on my car, but something came up and I had to change the appointment for a day earlier, I stopped by that Thursday and explained what happen and Derrick said no problem, bring the car in first thing in the morning for the next day, I was happy, thanks More

I bought my X3 from BMW of Owings Mills who advertised my car as having Remote Start. I took my X3 in for service in Sterling and was told it did not have Remote Start. I called and spoke to Ron, the sales car as having Remote Start. I took my X3 in for service in Sterling and was told it did not have Remote Start. I called and spoke to Ron, the sales manager at BMW Owings Mills, who said the ads are done "by a third party". I asked "So you do not stand behind the ad stating my car had remote start and it doesn't" and he said "No". Ron told me the vehicle is a 2021 X3 with the Executive Package, and during the initial COVID period, the manufacturer was pulling features from the packages/cars to "keep the chip count down". He was referring to the manufacturer as though it was not BMW manufacturing the vehicle, but some other company. I have gotten the runaround from Jeep and Toyota, but when I bought a BMW, I thought those days were over. To be told BMW of Owings Mills does not stand behind their ads for their vehicles and does not stand behind the fact that BMW Manufacturing ripped off their own customers, it seems that not taking responsibility/ownership of an issue is a contagious condition and luxury brands are not immune. So Buyer Beware if dealing with BMW of Owings Mills. They will not make things right. More

Very happy and pleased with the experience, Karen was a pleasure to do business with. pleasure to do business with. More

Excellent service experience. Thank you for the loaner and for washing the car. Communication was efficient and clear Thank you for the loaner and for washing the car. Communication was efficient and clear More

Wonderful service as usual! I started with Michelle and asked Bryanna to step in assist when she was unable to assist at that time. Bryanna helped me from that point forward an I started with Michelle and asked Bryanna to step in assist when she was unable to assist at that time. Bryanna helped me from that point forward and was excellent. I would be happy to work with Bryanna and/or Michelle for all of my future BMW needs! More

The service is always good when with working with the service team (Michelle, Mark & Derrick) service team (Michelle, Mark & Derrick) More

MICHELLE IS A PLEASURE TO WORK WITH, SHe always goes up and beyond to assist and beyond to assist More

Karen is excellent. Amazing experience and put Tesla to shame. You saved me from the burning Tesla !Thank you BMW Amazing experience and put Tesla to shame. You saved me from the burning Tesla !Thank you BMW More