BMW of Owings Mills
Owings Mills, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Thorough inspection Good explanation of car needs Given an option to have a loaner car while car is being worked on needs Given an option to have a loaner car while car is being worked on More
Mr. Mark is always friendly and professional. I appreciate the videos to show me what is or is not needed. appreciate the videos to show me what is or is not needed. More
Courteous and prompt service. Derrick is a wonderful consultant. I appreciate his good customer service interaction. Derrick is a wonderful consultant. I appreciate his good customer service interaction. More
I'm very happy with my service experience at BMW. Mark Johnson is very professional,friendly and answers my questions in order for me to make informed decision about the health of my vehicle. Kar Mark Johnson is very professional,friendly and answers my questions in order for me to make informed decision about the health of my vehicle. Karen Anderson is my awesome sales person. She made my car shopping experience extremely pleasant in April. She worked diligently with the finance team to ensure that I was matched with best vehicle for me. More
I hated it. I wasn't updated in a timely way, and this was the second time it is happening. The service person is unfriendly, doesn't give updates and the way he I wasn't updated in a timely way, and this was the second time it is happening. The service person is unfriendly, doesn't give updates and the way he acts it's like I owe him something like come on and worse i got charged almost $300 for a diagnosis that I should never have to pay for if things were handled properly. I am never coming back or recommending this dealership because they have confirmed why everyone calls dealerships- stealerships. More
I love my sales person Eric Lowry. He made sure I found the vehicle I was looking for. He told the time to work with the finance team to ensure the price was what I wanted. I am so pl He made sure I found the vehicle I was looking for. He told the time to work with the finance team to ensure the price was what I wanted. I am so pleased with the customer service and support. Thanks BMW More
I feel this dealership is incompetent . My advisor has no clue what she was talking about. Also is took over 30 minutes for my car when it went to the car wash. Finally I asked them to bri My advisor has no clue what she was talking about. Also is took over 30 minutes for my car when it went to the car wash. Finally I asked them to bring my car because they were talking way too long . No happy with this dealership at all. More
"I had an excellent experience at the dealership's service department. My service advisor, Miguel, was prompt, courteous, and provided a detailed estimate for the needed repairs. The work area was ver service department. My service advisor, Miguel, was prompt, courteous, and provided a detailed estimate for the needed repairs. The work area was very clean, and the waiting area was comfortable with available snacks and beverages. The technicians addressed my concern effectively, and the service went very well." More






