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BMW of Owings Mills

Owings Mills, MD

4.7
1,348 Reviews
BMW of Owings Mills is a family owned and operated dealership that opened our doors in 1997. We believe in treating others with the care and attention that we would expect ourselves. From our highly knowledgeable and trained staff to our beautiful and environmentally sustainable facility we are dedicated to providing you with the most pleasurable experience possible. BMW of Owings Mills is proud to serve the Baltimore region with quality BMW vehicles. With models like the 328i, 335i, 528i, X5, X3 and 535i, we have something for every taste, and every need. Come visit us to see our BMW vehicles and take one for a test drive. If you're looking for a Baltimore used BMW car, we can assist you there as well. Visit our inventory page to see the large collection of pre-owned vehicles to select from. Also be sure and check out our used car specials page for a great deal on a Baltimore area used car. But, BMW of Owings Mills is not just a good choice as your Baltimore BMW dealership, we also provide a full line of services dedicated to our Maryland customers. From auto repairs performed by expert mechanics, to OEM BMW auto parts, to financing assistance, Northwest BMW is the smart choice for your next vehicle, or other automotive needs. Come in and say "hi"! We're located at 9702 Reisterstown Rd., Owings Mills, MD 21117, or you can call us at 888-822-6997.
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9702 Reistertowns Road

Owings Mills, MD

21117

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Showing 1,348 reviews

October 05, 2025

My vehicle required regular maintenance be completed. Everything was completed to my satisfaction and my vehicle is running smoothly. More

by COLUMBO911
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon walker
Oct 06, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that your vehicle maintenance at BMW of Owings Mills met your expectations and that it's running smoothly. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

October 05, 2025

Thorough inspection Good explanation of car needs Given an option to have a loaner car while car is being worked on More

by JODARON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2025 -

BMW of Owings Mills responded

Thank you for your positive review! We're pleased to hear that you found our inspection thorough and appreciated the explanation of your car's needs. It's also great to know that the loaner car option was helpful for you during the service at BMW of Owings Mills. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

October 05, 2025

Mr. Mark is always friendly and professional. I appreciate the videos to show me what is or is not needed. More

by sherryhud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Sherry! We're glad to hear that you had a positive experience with Mark at BMW of Owings Mills. His friendly and professional approach, along with the informative videos, is something we pride ourselves on. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

October 03, 2025

Courteous and prompt service. Derrick is a wonderful consultant. I appreciate his good customer service interaction. More

by GLORY14P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with Derrick at BMW of Owings Mills. Providing courteous and prompt service is very important to us, and we appreciate your acknowledgment. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

October 02, 2025

Staff work as team. Goal oriented and listen to what I had to say. Thanks More

by sylviadenise52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob or Robbie or Robert
Oct 03, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful feedback! We’re thrilled to hear that our team at BMW of Owings Mills worked well together and listened to your needs. Your satisfaction is our priority, and we appreciate your recognition of our efforts. We look forward to welcoming you back in the future! Sincerely, The Team at BMW of Owings Mills

October 02, 2025

I'm very happy with my service experience at BMW. Mark Johnson is very professional,friendly and answers my questions in order for me to make informed decision about the health of my vehicle. Kar More

by kingobie10
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive service experience at BMW of Owings Mills. It's great to know that Mark provided you with professional and thorough assistance regarding your vehicle's health. We're also glad that Karen made your car shopping experience enjoyable and worked hard to find the perfect vehicle for you. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

October 02, 2025

I hated it. I wasn't updated in a timely way, and this was the second time it is happening. The service person is unfriendly, doesn't give updates and the way he More

by Javid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon (that's all the name he gave)
Oct 07, 2025 -

BMW of Owings Mills responded

Thank you for your feedback, Javid. We understand your concerns regarding the communication and service experience you encountered at BMW of Owings Mills. It’s important to us that our customers feel valued and informed throughout their service. We appreciate you bringing this to our attention and encourage you to reach out to us directly so we can address your experience in more detail. Your input is valuable in helping us improve, and we hope to have the opportunity to serve you better in the future. Sincerely, The Team at BMW of Owings Mills

October 02, 2025

I love my sales person Eric Lowry. He made sure I found the vehicle I was looking for. He told the time to work with the finance team to ensure the price was what I wanted. I am so pl More

by tekeels
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Lowery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that Eric provided you with exceptional service and helped you find the perfect vehicle. At BMW of Owings Mills, we pride ourselves on delivering excellent customer experiences, and it’s great to know that our team met your expectations. We appreciate your feedback and look forward to seeing you again soon! Enjoy your new ride! Sincerely, The Team at BMW of Owings Mills

October 02, 2025

I feel this dealership is incompetent . My advisor has no clue what she was talking about. Also is took over 30 minutes for my car when it went to the car wash. Finally I asked them to bri More

by JULIE.ATWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachel Rhea
Oct 07, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience with us, Julie. We understand your concerns regarding the service you received, including the delays and communication issues. Your feedback is important, and we want to ensure we meet our standards at BMW of Owings Mills. Please feel free to contact us directly so we can discuss your experience further. Our team appreciates your input and hopes to improve your experience in the future. Sincerely, The Team at BMW of Owings Mills

October 01, 2025

"I had an excellent experience at the dealership's service department. My service advisor, Miguel, was prompt, courteous, and provided a detailed estimate for the needed repairs. The work area was ver More

by boykin15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
miguel
Oct 01, 2025 -

BMW of Owings Mills responded

Thank you for your review! We're glad to hear you had an excellent experience at BMW of Owings Mills and that Miguel provided you with prompt and courteous service. It's great to know our clean work area and comfortable waiting space added to your visit. We appreciate your feedback and look forward to serving you again. Sincerely, The Team at BMW of Owings Mills

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