BMW of Morristown

I had given this dealership a 5 star review and I maintain that my first two vehicles purchased from Omar were great experiences. However, my last purchase has been far from that. I bought my last maintain that my first two vehicles purchased from Omar were great experiences. However, my last purchase has been far from that. I bought my last purchase in August and have still have yet to receive my registration and transfer plates despite numerous attempts. That, however, was one of the minor issues I have had. More importantly, my new vehicle purchase also has had service issues that have since been discussed with Steve Hodossy who is the General Manager and sadly I am disappointed in the way I have been treated as a longstanding customer. My phone calls/emails were not returned until I reached out several times and there has been no resolution to my concerns to date. I have therefore unfortunately lost all credibility and respect for this dealership and can no longer recommend. I regret purchasing my vehicle from this dealership and hope this review can help someone else make a better and more informed decision. More

I have been leasing BMW'S from Open Road Morristown since 2011. I have had salesman in the past , but none like Rick Farfan. He was great and explained everything to me , besides being very fair, and since 2011. I have had salesman in the past , but none like Rick Farfan. He was great and explained everything to me , besides being very fair, and knowledgeable, everything went extremely smooth. I was very pleased with the service from soup to nuts. Great job Rick. . More

Great dealership, Samantha did a great job delivering the car and answering any questions I had. Great dealership to work with they delivered the car perfectly. . car and answering any questions I had. Great dealership to work with they delivered the car perfectly. . More

The experience of purchasing a car was smooth. Samatha was a great sales person, and made sure all questions were answered and the best possible service was provided in the vehicle handover. was a great sales person, and made sure all questions were answered and the best possible service was provided in the vehicle handover. More

I feel cheated My car was fixed by them as the warning was coming up "Engine Hot, Drive Moderately". However I think it was just a sensor problem as this was up even My car was fixed by them as the warning was coming up "Engine Hot, Drive Moderately". However I think it was just a sensor problem as this was up even if you start the car after a week in freezing cold. They diagnosed that the expansion tank had a crack so I was charged around 1500$ for the replacement. 6 months forward, the warning came up again. I brought the car back with the impression that it must be sensor and no I am suspecting whether they really replaced that expansion tank? To my dismay, without even looking at it the agent told me it could be something else related. And now they sent me a report : Perform brake system fluid exchange (Found brake fluid excessively dirty/contaminated) x Fail $250.00 Diagnose oil leak (Found engine oil leak) x Fail $179.00 FAULTS STORED FOR TURBOCHARGER COOLANT PUMP CONTROL. REC REPLACING TURBOCHARGER COOLANT PUMP (C/S VEHICLE OVERHEATING) Fail $798.65 REC REPLACING TURBOCHARGER COOLANT RESERVOIR (ON INSPECTION FOUND COOLANT SCREEN CLOGGED) All this totaling over 3000$ My simple question to them is, lets assume what they diagnosed is correct, why does the warning come up even when the car is cold. They had no answer to that. So I think its just a sensor gone bad. Its very easy for them to name so many technical terms to unsuspecting people but I think the report is made up. So be aware if you go to them I am not going back. Another point: To re-diagnose something they fixed they are charging $180. Is it really fair? I wish there are some serious laws around these type of mechanics More

A dealership that cares pre- and post- sale! While some dealers have the deserved reputation of “taking advantage of the customers”. Nothing could be farther from the truth at BMW of Morristown. While some dealers have the deserved reputation of “taking advantage of the customers”. Nothing could be farther from the truth at BMW of Morristown. I had a difficult repair situation that General Manager Steve Hodossy and his team handled professionally and with empathy. I've purchased two vehicles from them in the past and they have my loyalty for life. Well deserving of BMW Center of excellence dealer for 4 years, and JD Power dealer of the year in 2019. Thank you. More

Michelle Clark is one of the best sales person I have ever worked with on any purchase. She gives the facts as they are and is extremely knowledgeable about all facets of the car and the process. We have ever worked with on any purchase. She gives the facts as they are and is extremely knowledgeable about all facets of the car and the process. We have been buying cars from her for many years and the service she provides is phenomenal. More

Done with the Brand This was a dealership experience that has turned me off to the BMW brand at least for quite some time. Sales was fine, management was extremely discou This was a dealership experience that has turned me off to the BMW brand at least for quite some time. Sales was fine, management was extremely discourteous and not engaged in attempts to resolve an issue. After much chasing the proposed solution was unacceptable and insulting. I ended up resolving the matter with a non-BMW dealer. Now the proud owner of Jeep Grand Cherokee with a 5.7L V8, which in my view equals the quality, drive, and luxury of the X5, albeit with out the same prestige.However, that was an easy trade off seeing how little the prestige got me in terms of customer service. More

My service advisor Monika was excellent! My service advisor was Monika, and she was wonderful to work with. I had my brake lines flushed (normal service) on the i3, and a charger locking sole My service advisor was Monika, and she was wonderful to work with. I had my brake lines flushed (normal service) on the i3, and a charger locking solenoid replaced. This was last winter, and the car has been perfect since! They were also happy to provide me with a wonderful loaner car. Great marketing! I'll recommend the i3 to anyone. It's solid! Thanks so much for your honesty and attention to detail. You're awesome! More

Michele Clarke rocks! This is our 4th lease of a BMW and would never consider going to another dealership or client advisor. Michele Clarke knows her product and her client This is our 4th lease of a BMW and would never consider going to another dealership or client advisor. Michele Clarke knows her product and her clients. She makes herself available any time you need her.and is willing to go above and beyond expectations. She is knowledgeable, resourceful, patient and can deal with the most demanding personalities with dignity and aplomb! She makes her job look easy! Don’t let that pretty exterior fool you- she is a shark when she has to be in the interests of her clients. We love 💕 Michele and hope both Morristown BMW and BMW of America know the diamond 💎 they have with her! Rock on Michele- keep showing them how it’s done!!! More