BMW of Morristown

Rude, unprofessional, should be terminated My lease was up on my present BMW and I went to BMW of Morristown to lease another 5 series. My first three leases were from BMW of Bloomfield, but my My lease was up on my present BMW and I went to BMW of Morristown to lease another 5 series. My first three leases were from BMW of Bloomfield, but my work has been bringing me to the Morristown area so this would be more convenient. I was unfortunately given Brian Desrosiers as a consultant. During the negotiation process, he told me while screaming “to go back to the ghetto and buy my cheap BMW there, because he was through”. I’ve never heard such an unprofessional outburst in any of my car buying experiences. Would Mr, Desrosiers appreciate his mother, wife, etc spoken to in this manner? Additionally, the managers were aware of his behavior and offered no apologies. Apparently Mr. Desrosiers is in need of training on how to treat a client. I allowed the owner of BMW of Morristown to address this disturbing incident but have heard nothing. Apparently Mr. Desrosiers’ disrespectful attitude towards female clients is accepatable. You can count on me to repeat this example of complete disrespect to everyone I meet! More

Told to Lease a Competitir Brand Instead Treated with utter disrespect. After negotiating and being told rediculous lease numbers on a BMW, Manager told me to go visit a competing brand to l Treated with utter disrespect. After negotiating and being told rediculous lease numbers on a BMW, Manager told me to go visit a competing brand to lease a car instead. Will never visit this dealer again and advise you to stay clear as well. More

Unprofessional sales and managers. Their behavior is atrocious towards their clients; insulting, rude and obnoxious. I allowed the owner to address the shocking and sales and managers. Their behavior is atrocious towards their clients; insulting, rude and obnoxious. I allowed the owner to address the shocking and disgusting experience I unfortunately had with one of his salespeople. He did nothing to rectify the situation. I guess when you marry the owner’s daughter and given the keys to the dealership, you can feel invincible. If you allow the dregs you’ve hired to continue with their gutter mentality, I doubt if Open Road will be in business in the long run. More

Beware I encountered dishonest sales practices, ongoing misrepresentations, and a manager unwilling to do anything about it. If you are foolish enough to buy I encountered dishonest sales practices, ongoing misrepresentations, and a manager unwilling to do anything about it. If you are foolish enough to buy a car here, read every letter, do not take any verbal representation without seeing it in print, and do not expect to be treated like a customer once you realize you’ve been screwed. BMW makes a great car - I highly recommend BMW - just do not buy it here! More

Terrible Service!!!! Absolutely terrible customer service. A week ago I had my car towed there after it broke down in the middle of a busy highway saying "drive train malf Absolutely terrible customer service. A week ago I had my car towed there after it broke down in the middle of a busy highway saying "drive train malfunction" and was told I would be getting a phone call in the morning telling me what's wrong with my car. Well that never happened so the next day I went there and told them that no one called me and that I need a loaner to get to work. Of course as usual they tried to tell me that they did not have a loaner car to give me and also as usual when I told them they are giving me one they miraculously found one to give me. So I got the loaner car and was told I would get a phone call by the latest Monday morning. And surprise surprise that didn't happen either. I called every single day and my advisor was always no where to be found. So after getting jerked around for a week I had to bother my parents since I was at work 2 hours away to go there and see what's going on with my car. When they got there they spoke to a supervisor (Mario apparently) who told them that it never got looked at because wait for it.... it was being blocked by another car and they didn't know where the keys were. So basically they jerked me around for a week and didn't even look at the car. So later on they called me a gave me an outrageous price of 7200 to fix my car. And it gets better because that number did not include taxes or alignment of my axels which doesn't make sense because they are apparently fixing one of my axels. According to them I must have of hit a pot hole which I know I didn't and if I did I am sure my tire would have popped on top of everything else. Anyways at the end of the day I will never suggest to anyone to buy a BMW and as soon as I get it back I will be looking at buying a different (non BMW) car. Even putting the ridiculous amount of money aside the customer service and service department in general is so bad that its not even worth dealing with them. If I owned this dealership I would fire everyone from the supervisor (Mario) down because you cannot expect people to come back after you treat them so terribly. So if you are considering buying one of these cars I highly recommend you don't because its not worth the stress aggravation and money. More

i should have checked the reviews before going After taking my bmw for service and getting horrible service, i checked the reviews. Well they were correct in the unethical practice. I had an appo After taking my bmw for service and getting horrible service, i checked the reviews. Well they were correct in the unethical practice. I had an appointment in the morning and then they called me at 4:05 pm and didn't do anything i asked and told me i needed $3500 worth of repairs. I was told both my oil filter housing gasket is leaking and the oil pan gasket is leaking. I asked how is this possible since i'm not loosing oil and i park in my home garage that has a white concrete floor. No oil spots. There are other items, but you get the gist. More

Great Experience with Salesman Marc Bonanno I typically dread going in to dealerships. I had to end my current lease, super early unexpectedly. Not only did Marc & staff make my experience virtu I typically dread going in to dealerships. I had to end my current lease, super early unexpectedly. Not only did Marc & staff make my experience virtually painless... they succeeded in helping with no hesitations. Marc was honest, polite and upfront. They got me out of my lease and into a beautiful Certified Pre-owned BMW 4 Series. I am extremely pleased and happy with my purchase. I would recommend this dealership to anyone who's seriously in the market. More

Great car leasing experience Carla knew her stuff and was terrific in assisting me to lease my 1st BMW. The entire process from stepping into the dealership to driving home with m Carla knew her stuff and was terrific in assisting me to lease my 1st BMW. The entire process from stepping into the dealership to driving home with my vehicle was a pleasure. The entire team made me feel comfortable and were very knowledgeable. More

deceptive practices I own a 2014 x1. In Oct 0f 2017 my warranty was about to expire and brought vehicle in for service. At that time vehicle had 48764 mile on it. After I own a 2014 x1. In Oct 0f 2017 my warranty was about to expire and brought vehicle in for service. At that time vehicle had 48764 mile on it. After Servicing Advisor "Ralph" informed me that I would need new rotors within abt 2500 miles and the cost would be over 1750 and advised me to buy a 1 year extension "gold plan:" that would cover this. It was rather expensive but thinking I would keep the car for a year that made some sense. I brought the car in for service abt June 21 2018. Now car has a bit over 61000 miles on it so 7964 additional miles,, way more than more than the 1750. Expecting to have rotors replaced and told that they were not needed. In fact, tech said they had 7 and 8 mm left and BMW advised replacement at 3. I was outraged and complained to customer rep. I was told that the advisor was giving advise based on key read mileage and "average driver" which had nothing to do with the actual wear and tear on the specific vehicle. As I had brought the car in for servicing last year I assumed that "Ralph's" advise was based on the tech actual inspection not on "the average driver" nor was there any attempt to qualify this in any way. He flat out lied and misrepresented the contract. . This contract was several thousand dollars and I would never have purchase it if rotors were not needed to be replaced. The general manager offered to give me a 1500 credit on a new vehicle. Really? Stay away from this dealership at all costs. If you check out a number of social media sites you will seen similar ratings and complaints. I would also add that the Better Business Bureau gives BMW of North America (the US based arm of BMW) an "F" rating More

Exceptional focus on customer needs My husband and I were treated to exceptional focus on our needs by Mark Carvalho. He is professional and first class in every way, focusing on what ma My husband and I were treated to exceptional focus on our needs by Mark Carvalho. He is professional and first class in every way, focusing on what mattered to us and letting us make the decision instead of using high pressure. Got us the best rate and has a Great sense of humor too! More