BMW of Morristown

1/11/08 Tire replacement front and rear passenger due to hitting a pothole. I have tire insurance. I was told the claim had been submitted for reimbursement on 1/11/08. Contacted IAS L.P. on 3/12/08. Inform hitting a pothole. I have tire insurance. I was told the claim had been submitted for reimbursement on 1/11/08. Contacted IAS L.P. on 3/12/08. Informed claim was denied. BMW Morristown service had been requested to submit photographs of damaged tires. Photos were never submitted. IAS has no claim number or additional information indicating a claim was ever submitted. Due to miscommunication between BMW,insurance Co. and customer, I am out of pocket $531.88. I intend to contact BMW North America and inform them of the miscommunication and poor customer service. If I were told pictures were necessary to complete the claim, I would have taken pictures. NO one communicated this to me. More

I should have listened to a friend not to go to this dealer, now I know why. I'll explain why ... Walked in, looking for an X5 with minimum options - found one that they said will get for me. Explain dealer, now I know why. I'll explain why ... Walked in, looking for an X5 with minimum options - found one that they said will get for me. Explained that I need one ASAP as we were on a rental car. Was assured that they'll get it. I haggled a little bit as it was the year-end closing, agreed on a price then shook hands then wrote a check as a deposit. Called Saturday, Sunday, Monday - they were not able to get the car explaining how busy they were due to year end sales. Was again assured that they will have one. Tuesday was New Years Day, called them on Wednesday - they were not able to get the one we wanted and they proposed another one with more options. It was a few thousand more but I said okay but of course negotiated - agreed on a price. I called again, they were not able to get it - it appears that they were getting from another dealer's inventory. Another one with more options was proposed - I yelled and told them not to propose anything until they are sure to have it. Thursday morning - we still do not have anything from Morristown. Note that it was me doing most of the calling. I was truly annoyed so I called another dealer that we visited while shopping. They happen to have one with 4,000 dollars more in options than we originally wanted. I negotiated over the phone and told this other dealer that if they agree with my offer, I will be there in an hour. Done Deal. I had the X5 for my wife the following day. Back to Morristown - I asked my money back. They said, they'll cut me the check and will have it in 15 days. I said NO - I want it sooner as I need to put that in as down where a dealer HAS a car to sell. And this is the real kicker ... this manager told me "THAT WE COULD HAVE HAD THE CAR FOR YOU IF NOT FOR THE FEW HUNDRED DOLLARS THAT YOU WERE NOT WILLING TO SPEND" - This really made me so mad yet GLAD that I did not purchase the car from them. I bought one for the wife with $4,000 more in options plus extended maintenance. There is no exaggeration to this story - I presented it best that I can. You be the judge. I just believe that a customer deserves the same courtesy as you walk-in as a potential client, as you close a deal or when you cancel - they failed to deliver yet had the guts to insult a customer. Would I recommend this dealership - DEFINITELY NOT! More

Bought a BMW 5 series, July 2005. We are from out of state, however they had the vehicle we wanted. The sales woman was inexperienced, the automotive department delivered the car in poor condition (rui state, however they had the vehicle we wanted. The sales woman was inexperienced, the automotive department delivered the car in poor condition (ruined inside car seals), the clerk screwed up the title process, sales manager covered for all of their incompetency and never took accountability for their unprofessionalism. It took 2+ months to get a title, expected us to drive a vehicle illegally. Never again would I buy a car out of state, nor would I recommend this dealership. Reported this to BMW service center several times, they listened however their proactivity in solving the matter was fair. Plan to write a letter to the owner of this dealership of this horrible experience. More

I purchased a used car from them 7/1. Because of their great price, I drove from Maryland to NJ to buy this car. It is 8/22 now and I have expired temp tags, no title, no registration or Maryland tag great price, I drove from Maryland to NJ to buy this car. It is 8/22 now and I have expired temp tags, no title, no registration or Maryland tags. Phone call messages go unanswered. Emails go unanswered. They even told me to drive the car around on expired tags and if/when I get pulled over, to mail them the ticket for reimbursement. This is totally unacceptable. I made a phone call to MD MVA today and they dont even have a record of them submitting my paperwork! More

I wish I could say better things about the Morristown BMW pre-owned department. The only benefit I can promise is to say that it's in a different area of Morristown than where the new BMWs are being sold. pre-owned department. The only benefit I can promise is to say that it's in a different area of Morristown than where the new BMWs are being sold. Morristown BMW is supposed to under new management. Sorry to say, the pre-owned people haven't heard about it, yet. <br><br>Tonight, I was next door, looking at a Mini. Cold from the rain, I was pointed by the Mini staff to a coffee machine located in the pre-owned section of the regular BMWs. As my cup was filling up from the free "magic" machine, my eye caught a used All-wheel-drive 3 series BMW sedan.<br><br>I spoke briefly to the salesperson. Mind you, there were two people in that section, and their showroom was completely vacant of a single customer, save for me. <br><br>It was evening, and over a half-an-hour to 45 minutes until closing time. I had just finished testing a Mini. As cute as the roadster is, I still haven't decided whether I wanted something "bigger," and more practical.<br><br>The problem was the BMW I saw in the showroom was a stick shift.<br><br>The salesman mentioned, not to worry, he had several AWD pre-owned 3 series sedans available. <br><br>I asked them about how much they cost. The prices he quoted me for these cars were much higher for used vehicles than I had seen before (like add $1,000-3000 to everyone else's price -- almost new car prices, for near 3 and 4 year-old cars?). He debated with me the difference between a maintenance versus warranty contract (earlier BMWs had a limited maintenance benefit, and if the contract expired, it can't be renewed as with the newer cars -- making the buyer liable for all the oil changes, brake pads, rotors, tune-ups, etc. -- which is okay, I guess if the car was much less than a new one). <br><br>You would think I would know the difference between an oil change versus needing an entire transmission replaced, wouldn't anyone? So, why did he tell me that if I bought a car, and I needed a new transmission, the warranty would cover it, and mix up the two? This didn't make too much sense. <br><br>He thought he fooled me, right? I finally explained to him what the difference was.<br><br>He was nearly laughing at me when:<br><br>I asked if I could test-drive one of his xi 3 series models. Get this? He says that the pre-owned department has a rule that customers can not test drive cars when it's raining? I just couldn't figure that out.<br><br>I later found out elsewhere that they maybe, just maybe, they don't test drive cars in the rain, except for four-wheel drive cars. Now, what was I asking to try? A four-wheel drive sedan, perchance?<br><br>Somebody pays these bozos over there in the pre-owned department to stay open 'till 9pm? Waste of lights and overhead in my humble, rainy day opinion, but I'm just a woman.... and, a shopper looking for her "mystery" car, reporting out pitfalls to potential online customers.<br><br>Don't go there, until the dust of the new management shakeup has settled, at the very least.<br><br><br> More

Real highway store mentality, sell as many cars as possible and screw the people when it comes to service. If you are looking for a place to keep your car for a week before they look at it, then not possible and screw the people when it comes to service. If you are looking for a place to keep your car for a week before they look at it, then not fix it right, this is the place. Part of the Ryan Automotive Group, which I found out after I bought. They are known in NJ for giving decent prices with bad service. I made the mistake of letting them match a deal I had from another dealer, becuase they were closer I went with them. Big mistake. More

I bought a car from this dealer and didn't have any problems with that but their service is not that great.<br><br>They originally told me when I bought the car that I could get a loaner whenever I had problems with that but their service is not that great.<br><br>They originally told me when I bought the car that I could get a loaner whenever I had any service done and I've been there 3 times so far and they always tell me they don't have any loaners left. I think they probably only have 1.<br> More

I went there twice and both experiences were unsatisfactory.<br>The first was to install an in-dash CD and foglights. The price I ended up paying for both was over $500 more than the original qu unsatisfactory.<br>The first was to install an in-dash CD and foglights. The price I ended up paying for both was over $500 more than the original quote. It also took 2 days more than they originally told me. What's worse, they wouldn't call to tell me about delays until the very end of the day.<br>The second time was for a broken thermostat and some leaking by my antenna. Again, the job took longer than expected, I was never informed of the delay, and it cost more than I was originally told. When I was called for a follow-up inquiry, I reported my complaints. I was told I would be contacted by a representative, but never was. More