BMW of Morristown

I brought my convertible in for the free checkup, I got a full report with no pressure, she told me what I needed to fix and what could wait for later. When I came beck to do some of the items, I got a loane full report with no pressure, she told me what I needed to fix and what could wait for later. When I came beck to do some of the items, I got a loaner no questions asked for FREE, unlike JMK. The tech took me in to the shop to show me what’s going on with my car. Good job guys tank you. More

My experience at Morristown BMW has been extremely positive. From my first scheduled service visit to my last, on March 12, 2010, I have been greeted by their pleasant, knowledgeable, and professional positive. From my first scheduled service visit to my last, on March 12, 2010, I have been greeted by their pleasant, knowledgeable, and professional staff who worked hard to make my service appointment enjoyable. Clearly, it is my experience that Morristown BMW goes the extra mile to provide top customer service and technical support. I am looking forward to my next leasing experience with Morristown BMW and highly recommend them to those who expect a high level of service. More

This is the second car I've purchased from Morristown BMW. Every experience I've had has been wonderful. The people are always very friendly and accomodating, and the service is never anything but exce BMW. Every experience I've had has been wonderful. The people are always very friendly and accomodating, and the service is never anything but exceptional. I've always highly recommended Morristown BMW and will continue to do so in the future. More

This review is specifically about Jason who is a technician. I've lived in several states with my BMW, and when I moved to the NYC metro area, I quickly realized that service and integrity were ver technician. I've lived in several states with my BMW, and when I moved to the NYC metro area, I quickly realized that service and integrity were very difficult to find in the area. I tried Manhattan, Bloomfield, Denville, and Morristown and was extremely displeased with all. Until I met Jason at Morristown. He correctly identified and resolved a problem that Bloomfield and Denville could not. He has continued to be extremely detailed and works with a high level of integrity and commitment. I won't let anyone else work on my car. And even though I'm not crazy with the current new BMW models, I have decided to buy another one - and only am considering Morristown. I would've never thought that a technician can drive customer loyalty - but this experience has proven just how rare it is to find honest and competent service that puts the customer first. Thanks, Jason! You rock! More

I was looking for some accessories for my X5 so I requested quote on their website. Right away, I received automatic email from them stating someone will get back to me which prompted me to think th requested quote on their website. Right away, I received automatic email from them stating someone will get back to me which prompted me to think they are very good get back to customer. Boy was I wrong, after that email, nothing from them at all. I know a lot people here said Life Quality of Brooklyn is bad but my experience with them has been pretty pleasant. For those who needs quote on your accessories, don't bother talk to them, at least not through email, it's just wasting time. More

Extremely unprofessional. The director try to blame problem to third party. Service dept was never able to duplicate problems. they would say they fix the problem when they never did and have to take problem to third party. Service dept was never able to duplicate problems. they would say they fix the problem when they never did and have to take the car back and forth more than 20 time yes this is not a typo mora than 20 times. If I was the owner i would get rid of most of the unexperience and unprofessional people in that place. More

We bought a certified, pre-owned X5. During the drive home, my husband, who was following me in his car, noticed liquid on his windshield and smoke coming from my hood. We had to wait 2 days for them home, my husband, who was following me in his car, noticed liquid on his windshield and smoke coming from my hood. We had to wait 2 days for them to tow the car back to their service department to fix it. The next 3 times we brought the car in for routine maintenance checks, we had to bring it back the next day because they broke something (door locks, headlights misaligned, etc.). Last week I brought my X5 in for a routine maintenance check and didn't realize until I returned home that all of the audio was disconnected from the car (radio, GPS, cd player, etc)!! I had to drive back the next morning (ruined my Saturday). The service manager, Steve, told me that it was just a coincidence that this happened the exact same day that I brought the car in for the service check-up. It had nothing to do with them. He also said they would fix it for me, but it's not under warranty anymore, so next time it breaks, I'm on my own. I laughed and told him about all the other "coincidences" that occurred during past visits to their service department. I also told him that would be the last time he would ever see me or my car. I guess they don't care about repeat business. He lied right to my face.... I will never purchase a car from these guys or bring my current car for a service ever again! More

I just found this site, and, had such a bad experience with Morristown BMW that I had to share it. I bought a BMW from a competing dealership (JMK) in New Jersey. It was a 2003 BMW M3. I bought it new with Morristown BMW that I had to share it. I bought a BMW from a competing dealership (JMK) in New Jersey. It was a 2003 BMW M3. I bought it new and with all of the options. This was the third M3 that I leased (I am now on number 5). The prior two, I leased from Morristown BMW. The reason I didn't lease this one there was that I couldn't find a parking spot on the three occasions that I went there. JMK is far from my home, so, I always planned on having service done in Morristown as a BMW warranty is "supposedly" handled by any BMW service center. Now the problem. I went out one night and hit a pot hole. The 19" rims on the M3 are notorious for getting flats when running over anything bigger than a nickle on the road. I ended up with not one, but, 3 flats. I contacted BMW road side assistance, and they said they could get the car in 3 hours. This would be nightmare number one. I waited and waited and, 5 hours later, a flat bed got my car. They asked where to bring the car to, and, I told them Morristown BMW as that is my "service" center. I called Morristown BMW, and, did not get an answer as it was about 11pm at night. I left a message stating my car was going to be dropped off there. When the BMW contracted flatbed tried to drop the car off there, they were told that they would not accept the car as it was not purchased there. What the f? The flatbed driver took the car to their impound lot. The following day, they tried to bring the car to Morristown again, and, again Morristown BMW would not accept the car. They told me I would have to get it fixed somewhere else. I ended up having the car dropped off at my home as BMW would not tow the car all of the way to JMK...only to the closest BMW service center (which was Morristown, which would not accept my car). I had to personally remove the tires off of the car and bring them to a tire center to have new tires put on (one rim had to be replaced). I also had to personally pay for the overnight fee for storage. I contacted BMW NA and complained. They did nothing. The wouldn't pay for the lot storage, nor would they do anything about Morristown BMW. Morristown BMW refused to EVER work on this car. I have still not learned my lesson as I am on BMW M3 number 5. This time, I leased it from one of the dealers owned by Morristown BMW, so, they will service my car in Morristown, but, will not give me a loaner. The terrible thing here is that I went to Morristown to lease the car, they did not have one (end of stock of 2006), and, searched for the car and told me to go to the other dealership to buy it. I have had 4 of my BMW M3s serviced by Morristown BMW. I have rated them a 0 (yes....a ZERO) for EVERY service appointment I have ever had in the 13 years of going there. If it were not for the car (the BMW M3 is one of the best cars I have ever owned or driven {I personally usually have 5 cars at all times...during this difficult economy, I have dropped it to 4}) I would NEVER deal with Morristown BMW. This may be my last M3 as I do not like the new M5 or the new M3 V8. I am going to keep this one, and, once the warranty is expired, hope to NEVER have to deal with Morristown BMW again. Read the other reviews and notice that NO ONE has had a good experience with these people. I was almost arrested there for punching the sales manager (I happily broke his nose after he had the audacity to shove me). BMWs are great cars. I wish a different dealership was near me, or, one not owned by Morristown BMW. I heard Steve Miller is a good dealership, they are just too far from me. Enjoy the car...hate the dealership...and in a lot of ways, hate BMW NA service overall. More

BMW Morristown - took my car to have interior parts for the seats replaced that were covered under warranty, I didn't check their work and found out too late they only replaced one, the warranty ran out an the seats replaced that were covered under warranty, I didn't check their work and found out too late they only replaced one, the warranty ran out and the manager was unhelpful - I wouldn't take my car there again More

1/11/08 Tire replacement front and rear passenger due to hitting a pothole. I have tire insurance. I was told the claim had been submitted for reimbursement on 1/11/08. Contacted IAS L.P. on 3/12/08. Inform hitting a pothole. I have tire insurance. I was told the claim had been submitted for reimbursement on 1/11/08. Contacted IAS L.P. on 3/12/08. Informed claim was denied. BMW Morristown service had been requested to submit photographs of damaged tires. Photos were never submitted. IAS has no claim number or additional information indicating a claim was ever submitted. Due to miscommunication between BMW,insurance Co. and customer, I am out of pocket $531.88. I intend to contact BMW North America and inform them of the miscommunication and poor customer service. If I were told pictures were necessary to complete the claim, I would have taken pictures. NO one communicated this to me. More