BMW of Morristown

I recently leased my 3rd BMW since 2004 from Morristown BMW this past weekend. 2010 X5. Before reaching out to Morristown, I had visited the dealer who I had lease my X3 to explore options for next vehicle BMW this past weekend. 2010 X5. Before reaching out to Morristown, I had visited the dealer who I had lease my X3 to explore options for next vehicle. I was very unhappy. They offered me a X5 with about 4k less in options than Morristown for a price that I was forced to believe was the best price. After doing a little research online, I came across Morristown who had a wider variety in color and more options for a much better price. I spoke with a manager over the phone who faxed me a inventory checklist of the vehicle including the numbers. The following weekend I went to see the vehicle and the manager honored the pricing he agreed to on the phone. I must say that Morristown was by far the best of the other 2 BMW dealers I had done business with. I highly recommend Morristown and look forward to doing business with them again in the next 3 years. Also, my Client Sales Advisor was very honest and knowledgable. On a scale of 1-10, I rate Morristown BMW a 20! More

This is one very capable dealer . . . I've been leasing BMW's since the 80's; 2 at a time for the normal 3 year period amd the people with this dealer are, by far, the most knowledgeable, loyal and helpful BMW's since the 80's; 2 at a time for the normal 3 year period amd the people with this dealer are, by far, the most knowledgeable, loyal and helpful that I've had the pleasure to deal with this past 30 years. Due to the very late hour of the closing on the current vehicle, the salesman actually drove me (with the new car) for over an hour each way, to exchange my old BMW for the new. This is above and beyond the duty of any salesman. I'm very proud to be a continuing BMW customer because of this type of commitment from everyone I met at this dealer. More

I am a 53 year old man that has purchased numerous new and used vehicles. Morristown BMW and their staff is by far the best dealership I have ever dealt with. I would never buy a car anywhere else! BMW and used vehicles. Morristown BMW and their staff is by far the best dealership I have ever dealt with. I would never buy a car anywhere else! BMW manufactures the best/most fun/fuel efficient automobile on Earth! I would never buy anything but a BMW and I would only buy that Vehicle from Morristown BMW. Ziggy, my master mechanic is the best mechanic I have ever known! The service manager and sales department are unbelievable! Morristown stands by BMW and the mechanics know the product inside and out. Angelo F. in sales made a real deal happen, with no pressure!Painless Purchasing! We love our two BMWs and Morristown BMW. Great Job Steve and crew! The owner and general manager have created the most amazing dealership on Earth! We love our X5 4.4 and my 178,000 mile 325i!! Sincerely, Melvin Endick, Educator Next car will be a 550/750/760/M5! More

My experience at Morristown BMW has been extremely positive. From my first scheduled service visit to my last, on March 12, 2010, I have been greeted by their pleasant, knowledgeable, and professional positive. From my first scheduled service visit to my last, on March 12, 2010, I have been greeted by their pleasant, knowledgeable, and professional staff who worked hard to make my service appointment enjoyable. Clearly, it is my experience that Morristown BMW goes the extra mile to provide top customer service and technical support. I am looking forward to my next leasing experience with Morristown BMW and highly recommend them to those who expect a high level of service. More

I brought my convertible in for the free checkup, I got a full report with no pressure, she told me what I needed to fix and what could wait for later. When I came beck to do some of the items, I got a loane full report with no pressure, she told me what I needed to fix and what could wait for later. When I came beck to do some of the items, I got a loaner no questions asked for FREE, unlike JMK. The tech took me in to the shop to show me what’s going on with my car. Good job guys tank you. More

This is the second car I've purchased from Morristown BMW. Every experience I've had has been wonderful. The people are always very friendly and accomodating, and the service is never anything but exce BMW. Every experience I've had has been wonderful. The people are always very friendly and accomodating, and the service is never anything but exceptional. I've always highly recommended Morristown BMW and will continue to do so in the future. More

This review is specifically about Jason who is a technician. I've lived in several states with my BMW, and when I moved to the NYC metro area, I quickly realized that service and integrity were ver technician. I've lived in several states with my BMW, and when I moved to the NYC metro area, I quickly realized that service and integrity were very difficult to find in the area. I tried Manhattan, Bloomfield, Denville, and Morristown and was extremely displeased with all. Until I met Jason at Morristown. He correctly identified and resolved a problem that Bloomfield and Denville could not. He has continued to be extremely detailed and works with a high level of integrity and commitment. I won't let anyone else work on my car. And even though I'm not crazy with the current new BMW models, I have decided to buy another one - and only am considering Morristown. I would've never thought that a technician can drive customer loyalty - but this experience has proven just how rare it is to find honest and competent service that puts the customer first. Thanks, Jason! You rock! More

I was looking for some accessories for my X5 so I requested quote on their website. Right away, I received automatic email from them stating someone will get back to me which prompted me to think th requested quote on their website. Right away, I received automatic email from them stating someone will get back to me which prompted me to think they are very good get back to customer. Boy was I wrong, after that email, nothing from them at all. I know a lot people here said Life Quality of Brooklyn is bad but my experience with them has been pretty pleasant. For those who needs quote on your accessories, don't bother talk to them, at least not through email, it's just wasting time. More

Extremely unprofessional. The director try to blame problem to third party. Service dept was never able to duplicate problems. they would say they fix the problem when they never did and have to take problem to third party. Service dept was never able to duplicate problems. they would say they fix the problem when they never did and have to take the car back and forth more than 20 time yes this is not a typo mora than 20 times. If I was the owner i would get rid of most of the unexperience and unprofessional people in that place. More

We bought a certified, pre-owned X5. During the drive home, my husband, who was following me in his car, noticed liquid on his windshield and smoke coming from my hood. We had to wait 2 days for them home, my husband, who was following me in his car, noticed liquid on his windshield and smoke coming from my hood. We had to wait 2 days for them to tow the car back to their service department to fix it. The next 3 times we brought the car in for routine maintenance checks, we had to bring it back the next day because they broke something (door locks, headlights misaligned, etc.). Last week I brought my X5 in for a routine maintenance check and didn't realize until I returned home that all of the audio was disconnected from the car (radio, GPS, cd player, etc)!! I had to drive back the next morning (ruined my Saturday). The service manager, Steve, told me that it was just a coincidence that this happened the exact same day that I brought the car in for the service check-up. It had nothing to do with them. He also said they would fix it for me, but it's not under warranty anymore, so next time it breaks, I'm on my own. I laughed and told him about all the other "coincidences" that occurred during past visits to their service department. I also told him that would be the last time he would ever see me or my car. I guess they don't care about repeat business. He lied right to my face.... I will never purchase a car from these guys or bring my current car for a service ever again! More