BMW of Morristown

We purchased an X3 in January and our sales consultant was Diana Lynn. We were very happy with the experience for the following reasons: no pressure to buy, answered all of our questions, gave us time to was Diana Lynn. We were very happy with the experience for the following reasons: no pressure to buy, answered all of our questions, gave us time to think and followed-up with us in a respectable way; there was no attempts to play with words and any games. Diana fully understood what we were looking for in a car and found the one that fit our criteria. And to make it even better experience Diana provided support post-sale as we needed some additional clarifications. Overall very rounded and pleasant experience so this will definitely be our first stop for our next car. More

We had a great experience buying our new X5 at BMW of Morristown. Our sales representative, Samantha, was very patient and took a lot of time explaining all of the different models and color options. I w Morristown. Our sales representative, Samantha, was very patient and took a lot of time explaining all of the different models and color options. I would definitely recommend using BMW of Morristown More

Can’t say enough about the attention to details and customer service provided to me by Rick at the BMW of Morristown! I had a great experience since the beginning, and he was able to assist me to the v customer service provided to me by Rick at the BMW of Morristown! I had a great experience since the beginning, and he was able to assist me to the very end when I was waiting for the new tag and registration. Even with COVID and standard delays in the mail system, Rick provided prompt delivery right to my door and made sure I had all I needed to enjoy my new car. Thank You, Rick!! If you are looking for true customer care l, look no further. More

I was very pleased with the experience at BMW of Morristown. They made me feel welcomed and took care of me immediately when I walked in the door. Especially as a woman sometimes buying a vehicle ca Morristown. They made me feel welcomed and took care of me immediately when I walked in the door. Especially as a woman sometimes buying a vehicle can feel intimidating, And they made my experience great. More

This dealership is trash. I'm so glad i did not end up traveling all the way from the midwest to buy a car, based on the countless 1-star reviews. The lack of communication is appalling, and so are the hi traveling all the way from the midwest to buy a car, based on the countless 1-star reviews. The lack of communication is appalling, and so are the hidden fees. How is the total price $4k more than advertised? Ridiculous. At the beginning, I was waiting 24 hours for a response. I was trying to schedule someone to come test drive the car and I guess they got impatient because after a week, they stopped responding to me. I followed up countless times for almost two weeks - nothing. Then I submitted an inquiry online and one of the same employees called me back and said "well we wanted you to make a final decision. We have been going back and forth for months". That is a complete lie, and I called the employee on it. We had been going back and forth for 3 weeks, and for 2 of those weeks, I was following up with no response. So really, 1 week. Also, a not so gentle reminder that a customer can ask as many questions as they want, and it is your responsibility as an employee to answer them. After all of that, I never received and apology, and they haven't reached back out. Irresponsible, unprofessional, and terrible customer service. I would not recommend this dealership to anyone with a driver's license. Go elsewhere. More

My wife and I leased our 2021 X4 at Open Road. Diana, our sales rep, was terrific. No pressure, just a pleasant conversation which answered all of our questions and enabled us to make an informed decision r sales rep, was terrific. No pressure, just a pleasant conversation which answered all of our questions and enabled us to make an informed decision re lease vs. purchase. She ensured that all questions were answered and we were completely satisfied. Thanks to her efforts our experience was excellent . More

Diana Lynn has been an excellent client advisor. Her experience, knowledge and professionalism is second to none. Diana goes above and beyond to support her clients, not just during the sales process experience, knowledge and professionalism is second to none. Diana goes above and beyond to support her clients, not just during the sales process, but for service as well. Diana is my car concierge and the ONLY reason I've leased my last three cars from Open Road. More

Samantha was amazing very straight forward very open and it was great to negotiate and actually buy my BMW from her I really will recommend her to all my friends or anyone interested in buying a BMW fro B it was great to negotiate and actually buy my BMW from her I really will recommend her to all my friends or anyone interested in buying a BMW fro BMW of Morristown More

My wife and I leased our first BMW at Open Road. Samantha did a great job showing us the car and different options and we ended up with the car we wanted at a good price point did a great job showing us the car and different options and we ended up with the car we wanted at a good price point More

My wife and I leased our first BMW at Open Road this week. It was the best experience ever buying or leasing a car/SUV. week. It was the best experience ever buying or leasing a car/SUV. More