BMW of Morristown

Can’t say enough about the attention to details and customer service provided to me by Rick at the BMW of Morristown! I had a great experience since the beginning, and he was able to assist me to the v customer service provided to me by Rick at the BMW of Morristown! I had a great experience since the beginning, and he was able to assist me to the very end when I was waiting for the new tag and registration. Even with COVID and standard delays in the mail system, Rick provided prompt delivery right to my door and made sure I had all I needed to enjoy my new car. Thank You, Rick!! If you are looking for true customer care l, look no further. More

I was very pleased with the experience at BMW of Morristown. They made me feel welcomed and took care of me immediately when I walked in the door. Especially as a woman sometimes buying a vehicle ca Morristown. They made me feel welcomed and took care of me immediately when I walked in the door. Especially as a woman sometimes buying a vehicle can feel intimidating, And they made my experience great. More

This dealership is trash. I'm so glad i did not end up traveling all the way from the midwest to buy a car, based on the countless 1-star reviews. The lack of communication is appalling, and so are the hi traveling all the way from the midwest to buy a car, based on the countless 1-star reviews. The lack of communication is appalling, and so are the hidden fees. How is the total price $4k more than advertised? Ridiculous. At the beginning, I was waiting 24 hours for a response. I was trying to schedule someone to come test drive the car and I guess they got impatient because after a week, they stopped responding to me. I followed up countless times for almost two weeks - nothing. Then I submitted an inquiry online and one of the same employees called me back and said "well we wanted you to make a final decision. We have been going back and forth for months". That is a complete lie, and I called the employee on it. We had been going back and forth for 3 weeks, and for 2 of those weeks, I was following up with no response. So really, 1 week. Also, a not so gentle reminder that a customer can ask as many questions as they want, and it is your responsibility as an employee to answer them. After all of that, I never received and apology, and they haven't reached back out. Irresponsible, unprofessional, and terrible customer service. I would not recommend this dealership to anyone with a driver's license. Go elsewhere. More

My wife and I leased our 2021 X4 at Open Road. Diana, our sales rep, was terrific. No pressure, just a pleasant conversation which answered all of our questions and enabled us to make an informed decision r sales rep, was terrific. No pressure, just a pleasant conversation which answered all of our questions and enabled us to make an informed decision re lease vs. purchase. She ensured that all questions were answered and we were completely satisfied. Thanks to her efforts our experience was excellent . More

Diana Lynn has been an excellent client advisor. Her experience, knowledge and professionalism is second to none. Diana goes above and beyond to support her clients, not just during the sales process experience, knowledge and professionalism is second to none. Diana goes above and beyond to support her clients, not just during the sales process, but for service as well. Diana is my car concierge and the ONLY reason I've leased my last three cars from Open Road. More

Samantha was amazing very straight forward very open and it was great to negotiate and actually buy my BMW from her I really will recommend her to all my friends or anyone interested in buying a BMW fro B it was great to negotiate and actually buy my BMW from her I really will recommend her to all my friends or anyone interested in buying a BMW fro BMW of Morristown More

My wife and I leased our first BMW at Open Road. Samantha did a great job showing us the car and different options and we ended up with the car we wanted at a good price point did a great job showing us the car and different options and we ended up with the car we wanted at a good price point More

My wife and I leased our first BMW at Open Road this week. It was the best experience ever buying or leasing a car/SUV. week. It was the best experience ever buying or leasing a car/SUV. More

I had given this dealership a 5 star review and I maintain that my first two vehicles purchased from Omar were great experiences. However, my last purchase has been far from that. I bought my last maintain that my first two vehicles purchased from Omar were great experiences. However, my last purchase has been far from that. I bought my last purchase in August and have still have yet to receive my registration and transfer plates despite numerous attempts. That, however, was one of the minor issues I have had. More importantly, my new vehicle purchase also has had service issues that have since been discussed with Steve Hodossy who is the General Manager and sadly I am disappointed in the way I have been treated as a longstanding customer. My phone calls/emails were not returned until I reached out several times and there has been no resolution to my concerns to date. I have therefore unfortunately lost all credibility and respect for this dealership and can no longer recommend. I regret purchasing my vehicle from this dealership and hope this review can help someone else make a better and more informed decision. More

I have been leasing BMW'S from Open Road Morristown since 2011. I have had salesman in the past , but none like Rick Farfan. He was great and explained everything to me , besides being very fair, and since 2011. I have had salesman in the past , but none like Rick Farfan. He was great and explained everything to me , besides being very fair, and knowledgeable, everything went extremely smooth. I was very pleased with the service from soup to nuts. Great job Rick. . More