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BMW of Morristown

Morristown, NJ

2.9
282 Reviews

111 Ridgedale Ave

Morristown, NJ

07960

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282 Reviews of BMW of Morristown

September 16, 2011

We can not say enough about the good people and the fantastic experience we've had with Morristown BMW. We recently purchased a certified used BMW and not only was it a fantastic deal but the serv More

by jessler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Sousa, David Egan, Shaun Hayes
September 11, 2011

i am absolutely horrified by the unprofessionalism exhibited by Robert Redcross who, in response to losing a sale - only because the INFINITI i ultimately chose served my needs better, sent an unneces More

by azelinka
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
robert redcross
Sep 15, 2011 -

BMW of Morristown responded

Dear Adam, I received your email regarding your negative experience occurred while working with Open Road BMW of Morristown. I am very sorry to hear about this experience, and that you are disappointed with our dealership. Please know that Open Road takes customer feedback very seriously and we will get to the bottom of this issue in hopes of a resolution. This is not an automated response, and I am currently investigating this claim on behalf of our management. In the meantime, if you will agree, please send me an email and let me know if there is anything that we can do to rectify this problem on your behalf. Sincerely, Jeff Luong Jeff.luong@openroad.com Customer Service Manager Open Road BMW of Morristown

August 18, 2011

I purchased a CPO 335i from this dealership and while the initial service provided by my salesman was mediocre, I eventually received some excellent follow-up service from Lorraine Ferris. This dealersh More

by shopper23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kim, Lorraine Ferris
Aug 18, 2011 -

BMW of Morristown responded

Good afternoon, Unfortunately the dealer rater site does not provide me with any information with which to check on this order for you. At this time I'd like to apologize for the delay and provide you with my information so that you can contact me with any further questions or concerns. I will do everything in my power to see that this issue is resolved for you as quickly and conveniently as possible. Thank you in advance for the opportunity to regain your confidence in BMW of Morristown. Sincerely, Lorraine Ferris Business Development Coordinator BMW of Morristown 973-455-0700 lorraine.ferris@openroad.com

Aug 18, 2011 -

shopper23 responded

Thank you for the followup Lorraine. Brian Kim finally contacted me via email today after I emailed him multiple times and then spoke to Enis(?) today on the phone. Brian said that he will "look into it" tomorrow even though he's been aware of this issue since late July. I hope he is not representative of all Morristown BMW salespeople.

Aug 18, 2011 -

BMW of Morristown responded

Mr. Chang, I personally saw to it that your key was properly ordered, I expect delivery by Monday. At that time I will put it in a fed-ex so both you and myself can easily track it. Additionally I will enclose a gift certificate for you to come into the dealership at your convenience and choose some items to add to the joy of your BMW. This type of situation is by no means indicative of the level of care we at BMW of Morristown display to our customers. The management team and myself will surely take measures to be certain nothing like this happens again. Thank you very much for your patience and as this issue was resolved I would greatly appreciate an edited review based perhaps on my performance. Best Regards, Lorraine Ferris BMW of Morristown

Aug 18, 2011 -

shopper23 responded

I appreciate your personal attention to this issue. And yes, when I do get the 2nd key, I would be happy to revise my review based on your performance. Thank you.

August 17, 2011

I got my very first BMW from BMW of Morristown recently. My car salesman was Micheal Valley. After the initial dealings with him I was handed over to Brent Jackson their finance guy. He was very very very h More

by Mnc119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enis Totaj, Brent Jackson, Micheal Valley
August 12, 2011

Friendly and professional at all times. I shopped for a 5 Series in the whole state of NJ putting-up dealers against one another to beat each other on price. I knew exactly what I wanted and was really to s More

by 535ilastorder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enis T.
August 01, 2011

Peter was a pleasure to work with. I was having trouble finding a dealership that had a 2011 335i xDrive Sedan with a manual transmission available for test drive. I called Morristown BMW to see if they c More

by Garbango
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Pepin
July 05, 2011

Fabian is simply the best. I have dealt with customer service and sales people in all types of industries and companies at the most luxurious facilities and Fabian exemplifies top notch sales and service More

by gmarsh29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Rendon Silva
July 05, 2011

They sold me a 'certified car' that had to be brought in to service 5 (five) times within the first month and refused to do anything about it. Happy to help for a sale, but if it goes south do not expect an More

by maxx622
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter
June 23, 2011

I worked with Fabian Rendonsilva on a purchase of a used vehicle. Fabian was instrumental thoughout the whole process. He even picked up the phone and answered my calls during his day off. I got a decent More

by aniang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Rendonsilva
June 23, 2011

Fabian was amazing and the reason we bought the car through Morristown BMW. He was attentive, extremely responsive and so willing to work with us to get the results we wanted. This car purchase experie More

by Tarat40122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian
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